Keyes Kia of Valencia

My one star is only for Ray the salesman that just started working there. He is a very respectful and caring man. Otherwise I would have clearly stated the negative one star rating. As far as everyone else at that dealership… none of them are interested in pleasing their customers. I went in looking for a car in my range of 15k and was going to put a 10k down payment. I test drove a 2016 Kia Soul Base that was in my range… once we started getting the paperwork together for signing they began to explain the 230 a month for 36 months WHAT?! Why would I need to pay off 4k in 36 months AND FOR 230 A MONTH?!? They snuck in about 5k in extra charges and didn’t bother to explain to me. The finance manager was cold, definately Dracula in a passed life.
For the next two weeks I was basically harassed daily by every member of their sales team. Emails, calls and texts.
Gabby one of the managers left a voice mail everyday, and one day left one right after another stating the same thing. None of them had any idea that I had already test drove and walked out.
The only reason I would ever go back to this dealership is to tell Ray to find a better dealership to work for, because he doesn’t belong in that pack!

Went in to trade in our jeep for more practical vehicle and they gave a very fair trade price. Ray was the salesman we worked with and he was super helpful, didn’t pressure and went beyond to make the experience a positive one. All staff at the dealership were extremely friendly and considering our situation, they put effort into working with the banks and finding something that would work for us to get the vehicle we wanted. I would recommend this dealer and we love our Kia Optima!

I highly recommend this dealership to anyone who is selective about the car they want, while keeping cost in mind. Everything was incredibly easy, and the salesman who helped us, Collin, was extremely helpful. I purchased a new Kia Optima is fantastic. It drove excellent on both eco and sport mode. It drives comparably to my old Nissan Altima. Overall, I am very happy with my purchase.

I’ve had truly the best experience with this location! Being a first time buyer I was a bit nervous how the dealerships would treat me and I decided to take a leap with Kia Valencia. Sales rep Rey definitely made it a smooth easy transaction for me! Rushing in at almost closing time he did not rush or pressure me to make a purchase, he was really nice to conversate with while they were running my paperwork. Everyone there is truly a pleasant to work with and thank you again Rey for my new car ! :)

My wife and I had been looking around our area for a car. Wife wanted a kia optima fully loaded, which is hard to find under 20k. I saw a 2013 hybrid ex fully loaded under 20k at keyes kia. Called, test drove the car close to 8 pm. Joe was helping me along with Levon, finance manager to come at an agreement on the financing of the car.
Took about 2 from start to finish, so, I left around 10 pm. Way after they had closed. The next morning my wife and I went in. She approved of the car and signed final contract. Very happy with purchased, will definitely look here for our future car. Thanks Joe and Levon.

I had a very disappointing experience with this dealership and I would not refer anyone to these people, nor would I come back.
I came in looking to purchase a 2015 Kia Cadenza for $ 21 995. This was the price listed on their website and the price we discussed when I presented to the dealership.
Initially things were going smooth. However, once informed I would be making this purchase through my employer Credit Union communications either broke down or came to a screeching halt. When I requested a purchase order to take to my Credit Union for financing the price of the vehicle was increased by $ 2100 to $ 24 095!
When requesting a revised purchase order the salesman I was dealing with became unresponsive to phone calls and text messages. He was unresponsive until I called the dealership requesting to speak with the General Manager that is. Then miraculously I get my messages returned. I was finally sent a «corrected» purchase order with the same «up charges» on it. Finally I inquired as to what these additional charges are I was told it was $ 500 for «vehicle certification» and $ 1600 for the alarm ($ 800 for the alarm and $ 800 for the code). I’ve purchased numerous vehicles. Upcharges for buying a certified vehicle and a vehicle with a special alarm are typically reflected in the asking price. These are items people typically pay more for so that’s understandable. But do so in an honest fashion! Let the buyer make that decision. Not try to slide it in under my nose at the last minute. Of course my query as to why these hidden fees were not reflected in the initial price of the car went unanswered. I was only told these items could not be removed.
I was left with a nasty feeling. A feeling of deceitful, dishonest business. A feeling that my business was not valued by this company. After this experience with this dealership I felt they were untrustworthy and I did not feel comfortable committing to a purchase with people who were dishonest and not forthcoming. I’d caution anyone who does business with these folks.
If you’re not paying attention, you’ll be paying extra!

Complete scam artists. They will agree to a sales price and then upcharge on «options» that cannot be removed. Definitely not worth your time!

Uh, no.
They don’t even have the brochure for the Kia Soul, and they don’t have even ONE of them with the «!» and Premium and Umber in stock. «We’ll go find it for you and bring it to your house.» Nnnnnno.
Then, when the sales manager comes out, his «best» price is $ 5,320 over invoice. «We’d like to sell it to you at that price.» Nnnnnno.
In fact, when asked what that $ 500 options line item was, the sales manager at first said «um, I don’t know.» When I asked him again a few minutes later, he said it was «dealer prep.» When challenged why dealer prep would be listed as an option, he said he really didn’t know. When I asked him if the option could be removed, he said no. What he indicated was that he didn’t know what he was talking about on his own printout. He also incorrectly stated that in order to get the $ 1,000 Kia cashback offer, you have to finance with Kia of Valencia. Again, completely untrue, which he later admitted he wan’t sure about.
When a dealer’s starting bid is OVER the MSRP, don’t waste your time. Go to a dealer whose starting price is closer to invoice. There is a wealth of profit to be made with holdback and incentives.

second vehicle purchase in 18 months. LAST one we will every buy from this dealer.
I purchased my mother a new kia. She took delivery of a BRAND NEW VEHICLE with scratches and clearly this car didnt go to new car prep to get detailed to take delivery. Upon bringing the vehicle home, I noticed that paint had scratches all over the vehicle, the «detail» was a car wash left with dried water spots along with the trim looking stained. I can NOT believe this dealer would let anyone take stock of a vehicle this dirty and scratched.
Upon calling the salesmen and explaining to him, we were told to bring it in and they would take care of it. So my mother drove the vehicle back up there (we live in the SFV so its not exactly down the street) she pointed out there scrathes and stained trim. They kept the vehicle for 2 hours. She gets back home and I look at it and they buffed out half the scratches and STILL did NOT detail the car. in fact they left polishing compound dust in every crevice on the vehicle and didn’t even bother to clean the brake dust off the wheels. They did wash is, and I could tell by all the newer water marks left from a poor drying job.
She was never gone over with the check list of the vehicle, she had NO idea how to work the middle and rear row seats (its the van) nothing was explained to her at all about the vehicle and the salesmen didn’t even see her take the car off the lot.
I made several calls to a sales manager only to be told «they are in a meeting» and that they «will return my call» which never happened.
So the CSI report gets sent in with less than satisfactory marks and a rep calls my mother and begins to get into her about how he’s losing money now because she filled out the CSI poorly and how instead of 1000 he’s only going to make 800 etc etc etc. She even called them to see if a pair of glasses were left there and no call back. I guess its sell you two cars and go piss in the wind.
I have NEVER seen that type of experience held in any dealership I ever worked at (rydell, livingston, community,) with new car prep and sales…
needless to say, none of this would have happened if I were there but because I had work obligations, I had to let my mother handle the transaction and because she’s older and not as knowledgeable about cars, she was left in the grinder.
in other words, go buy a car somewhere that they deliver a NEW car that looks brand new.

My husband and I had a wonderful experience here. Marty Traxler was an extremely knowledgeable and kind salesman. He went above and beyond to find us the most value for our budget. He and Levon, their Finance Manager, got us a stellar deal and a fantastic interest rate. Everyone at this dealership was extremely friendly and took a lot of time with us to make sure we had a great customer experience. We actually only stopped here on a whim on our way to a Mazda dealership where we were planning to buy a car. We ended up staying and I couldn’t be happier with our new Sportage. Hopefully one day, we’ll be back for that fully loaded Sorrento!

I recently visited Keyes Kia, and was immediately greeted and assisted by Ray Reyes. He was not only professional, but took the time to listen to all my immediate concerns. Although I had some credit challenges, he reassured me that they were not like other dealerships in the area that make promises and under-​deliver. To my amazement, they were able to get me the car I wanted and get a reduction in the interest rate. They really took the time to work with me, and went the extra mile to service my needs. I had a remarkable experience with the whole staff, and I would strongly recommend anyone who is having a hard time getting approved without the run-​around. So if you need a good deal without all the unnecessary BS, go ask for Ray Reyes at Keyes Kia of Valencia!

To Ray :
Today I visited Keyes Kia and I have nothing but good words to say about the people that I dealt with and the experience that they provided me with. We explored everything from returning my leased Kia and continuing my ownership of an awesome car. They had the patience to answer all my questions in an educational and informative way. NOTHING like a greasy car salesman would. I really appreciate Ray taking the time to explore options and come up with the right answers to help make a decision.
Thank you Ray and Levon for helping me out today! I will definitely be returning in the near future.
–Spenser A.

Ask for Noe Santiago treated me like family speaks Spanish for my mom and dad was very useful. On top he gave me a awesome deal!

Jeff Edleman was amazing! We are so happy we came to Kia Of Valencia our salesman was Noe Santiago made our experience even better Thank You Jeff I’m bring more business your amazing

I dislike a dealer telling you that your wrong about anything you know. It is very unprofessional and rude.
I wanted to make a deal based on car price and the manager was giving me the run around (which is normal) but could not seem to accept the fact when I asked for a certain price and he refused, I kindly told him then that it was ok, that I had a better offer somewhere else that seems like a good idea to take.
Thats when he said I was wrong and etc.
Gaby is a girl who works there, poor thing i was so rude to her because of her lack of knowledge on the cars price and etc. It was me being mean and I got really irritated with how much she didnt know. However, I feel like I would not be able to trust a place if they do not know about their product. Its unprofessional, and these deals are not just on a couple hundred dollars, were making deals on a couple thousand dollars. So every dealer should be on their A game to impress and really receive the trust between a client and dealer!
at the end when I told the manager that it was fine if he thought I was wrong, That I was walking away, he just clicked the phone. Another sign of immaturity!
anyways I dont recommend going to this dealer in my opinion. They seem to work out of greed and thats never a great sign

Andrew aka Dru, the Internet Sales Manager, and his team are the best! I have had 4 new cars in the past 12 years of driving and they are by far the best experience I have ever had! I was originally referred to Dru by a friend. When I called and made an appt with him he did everything I asked. I am not the easiest to deal with meaning I went in knowing exactly what I wanted and I was either going to get it ALL, or I’d leave with nothing. They are welcoming, kind, and get it done fast and explain it all to you! I then sent my boyfriend to Dru a month later and he worked with both Dru and his co-​worker Rick. He also was amazing and my boyfriend left with exactly what he wanted! I am so happy with my purchase and I know I can speak for my friend and my boyfriend too! Thanks Dru! You’re he best!

Few days ago my wife and I decided we needed a new car, something a little bit bigger. We called every dealership on different vehicles that she liked, our last stop after visiting different dealerships throughout the day ended up being Keyes Kia of Valencia.
We were greeted by the Internet sales manager.
He has to be the most for willing easiest person to buy a car with. This is my wife’s second time purchasing a vehicle, and around the 30^th for myself.
In all my years of buying, vehicles this had to be the easiest and fun experience I’ve ever had.
Not only did the gentleman go above and beyond the car buying experience I have to commend him on his great customer service.
Thank you for everything.
#keyeskiavalencia

Just picked up my 2014 Sorento and couldn’t be happier I was in and out in no time thx to the best salesman ever, Leo!

WORSE EXPERIENCE EVER… If I could give it 0 stars I would. I came with my mother to buy a car and we were already pre-​approved with our credit union but it was under my mom’s and dad’s name and I asked them how we could do it and they told me to come in and that they could help us. (my dad could not come cus he was working) so we saw the car it was the right price and all and I ASKED how we could do it to put it under my mom’s and dad’s name because he wasn’t present. they told me don’t worry just come back with him and we will be able to do it. THEY LIE!!!
Without me knowing that, I made the deal with only my mom’s name on it. we went home and a couple of days later we came back to finishing up the deal (since we got the purchase contract) and put it under both names and bring the check back to the same day. BUT they told me that they could not put under both names and that they needed to increase the price $ 1,500 because they bank would not be able to finance it. and the $ 1,500 would be added to the protection bumper to bumper.
At that point, there was nothing I could do but finance with them. WORSE EXPERIENCE EVER HOPE EVERYONE GOES WAY TO A DIFFERENT AND MORE PROFESSIONAL DEALERSHIP.
Now we received the papers from the DMV and we went with the credit union and now we are paying way less.
KIA OF VALENCIA WILL STEAL YOUR MONEY GO SOMEWHERE ELSE!!!

Drew Wilkinson is the BEST at Keyes Kia! Fantastic attitude with awesome service! He made purchasing a new car a pleasant and speedy experience. Well be back to see Drew when it’s time to buy our next car.