Priscilla’s Salon

I’ve been going to Sam Singer at Priscillas Salon for years for cut, colors and all formal events. I’ve never been so happy with any/​all services I have done. She’s the best in the business!!!

I received a gift card from my boss to get a custom facial here at Pricilla’s which was a $ 90 value, I called after 9am which was when they opened and no one answered. I called 2 more times, left a message and they answered on the rd ring. I was a little annoyed at how many times I had to call them. I asked if they could split my gift card into an express facial which was $ 55 and a wax which was $ 15 instead and they told me that was perfectly fine. My appointment was scheduled for 10:45am and Kim the one who was supposed to do my facial didn’t show up until 25 minutes after my appointment time. The receptionist let me sit there for 15 minutes texting on her personal cell phone at the front desk and never said a word to me about Kim not being there. I got up myself after waiting for so long and I was extremely irritated that she left me sitting there for so long and completely ignored the fact that I was. She was gossiping to the other receptionist about something while I was standing right in front of them and they didn’t notice me. I told them I had been sitting there for so long and she said that there was nothing she could do because Kim receives the appointment times via text. I then asked for the owners name and number to call them and explain how unsatisfied I was with their staff. The receptionist told me the owners name and said that she could not give out the owners number, but she would leave mine for her to call me which I was totally fine with. The owner never called me. The receptionist then said that I could tell everything I just said to Kim when she got there because she was only 2 minutes away, like that’s my responsibility! Well I waited for another 5 minutes before Kim showed up and she introduces herself as we proceed to the Estheticians room. For the first 5 minutes as I’m laying on the table she was on the iPad trying to turn on music… After I had already waited so long for her to get there! I was completely shocked at the customer service I received on my first visit to Pricilla’s. Kim told me that she would push her next appointment time a little further so she could spend some extra time on me for being late. The facial I received from Kim was excellent. I was having breakouts and I would say Kim is the extraction Queen. She told me she specializes in acne facials. I would definitely go back to Kim for a facial because I was completely satisfied with that. But the level of service I received on my first visit to Pricilla’s was completely unacceptable to me.

Do not go here for chemical peels. It has been two years and I still have embarrassing scars on my face (hyper pigmentation) because I received a peel here which burned my skin and left it scarred. Peels should be done by a dermatologist in an office — not by an esthetician in a hair salon. My skin was way too sensitive for a peel to begin with and Kim should have known that.

I have been seeing Janae for years and she is a true miracle worker with astonishing skills at color and cut. I have thick, wiry gray hair and she after she works her magic, I look like a natural brown with subtle blonde highlights. And she is always ready to offer great advice on good vs worthless products and practical tips for maintenance. Janae is also very kind, very funny and has great compassion for everyone. I feel truly blessed that she is my secret weapon to having great hair!

I’ve been going to Amy Lau for color, highlights, and hair cuts for the past 15 years. Once you have her do your hair, you won’t want anyone else either. I have gone through many different hair colors, weaves, and highlights and always feel great after no matter what. I highly recommend her, she’s the best of the best!

This review is for the stylist I saw yesterday, Temple Mansalvo. Quick recap of my visit… I left the salon with hair that was darker than what I had asked for and showed pictures of. She asked if I liked it, I said it was too dark, and she said it would lighten up. I had to pick up my kids, so off I went… She asked I text her for appointments or questions so I texted her letting her know I really wasn’t happy. I didn’t want to start off a new relationship with a stylist this way so I said hey, maybe it’s bothering me so much because I’m frustrated trying to grow my hair out. (Not wanting to upset her.) But then I washed it. The end pieces of previously lightened hair that she put the darker color on were very dark and ashy, and I’m pale, so against my skin it was pretty noticeable. I let her know how it looked after I washed and dried it. The next morning I hadn’t heard back yet, so after dropping off my kids at school, I stopped in the salon to chat with her about my options, if any, I thought seeing it in person would be best anyway. I walked in explained the situation and the receptionist said it wasn’t a problem at all to go ahead and have a seat because Temple would be in any minute.
I was waiting in the front area of the salon when the receptionist let her know I was there. She immediately says to me (in a very condescending tone), in front of other stylists and clients, I can’t work on you right now! I have three clients back to back! I got your messages but I haven’t had a chance to get back to you yet! What do you want your money back? Here let me just get you your money back.
I never asked for a refund, I did ask her if she even wanted to see what I was talking about and she flat out said No! and that she obviously isn’t the stylist for me, she doesn’t know how to help me or make me happy. (Keep in mind I’ve only seen her ONCE for all over color.)
At this point I’m so humiliated I have tears streaming down my face but she doesn’t stop there. I walk to the front desk to ask for a manger or owner, and she comes up with only the color portion of what I paid her. She charged me $ 25 just to dry my pixie length hair and kept the $ 25 tip I gave her as well. (I tipped her for two reasons even though I wasn’t happy with the turn out, first, I expected her to work with me since she was aware I wasn’t happy when I left and second, she said she is friends with and the stylist to the wife of a man who works closely with my husband.)
Anyway, moving forward, she told me to show the receptionist standing behind the counter witnessing this the picture I showed her. I was able to find the second one of the two I showed her and she flat out denied I ever showed her that picture! She then exclaimed heatedly to the receptionist and all the other stylists and guests within earshot that I had come in with ORANGE hair!!! (What?!) That simply isn’t true. I had a rose gold tone to my roots from a previous coloring and a lot of highlights in the front. All I had originally asked for was to go a little darker all over but save a few highlighted pieces. I showed the receptionist the before picture and sure enough, I did not have orange hair when I came in.
Still tear-​y eyed I said maybe she was taking this too personally, and she told me I was being rude by showing up and taking time away from her clients! I was at a loss for words…
When I saw Temple walk in, I SMILED and waved and BOOM! She went off, no hello, no greeting of any kind, as the receptionist pointed out. Even after I started crying she kept at me, so if she didn’t mean to come across so harshly at first, wouldn’t she have backed off? But she didn’t. I’m still waiting to hear back from the owners of the salon, although what they can do I’m not sure, I’ve been told that she’s a booth renter there, not an employee. I think I at least deserve the rest of my money back for what I had to endure.
(Look, I get that I’m very particular, even borderline obsessive about my hair color, but I have never once been unkind, disrespectful, or outright mean to any stylist anywhere. I know this about myself and warned her how particular I was when we first met, and she assured me she was quite talented with color.)
BOTTOM LINE: All differences of opinion on my hair color and what was expected vs what I got aside, no person should ever have to be humiliated and scolded by someone the way I was today at Priscilla’s.
And there you have it. My experience with Temple at Priscilla’s Salon.

Needed a new hairstylist. Booked appointment online and received two text confirmations, two hours prior to my appointment Daisy text me to cancel. I would not recommend this salon.

Before I wrote this review I wanted to have a few haircuts to give an accurate and fair statement; All 3 of my haircuts have been with Kristen. First, she is a sweetheart, who is so kind and considerate of you, your time and really wants to understand the type of cut you want. She will repeatedly ask before cutting your hair, so there’s no worry about getting your hair chopped off. I have short hair and it’s difficult to find a great stylist who can cut short hair and make it look stylish and feminine! I’ve had 3 great experiences with Kristen and will continue to see her. The bonus is you schedule your own appt online and it’s so easy! Thank you Kristen!

I’ve seen Lee for acrylics twice– never again. She is over priced, didn’t provide the services I asked for and cut me all over. After her 2^nd chance, I was livid. I had to go from my appointment to another salon to have my request FINISHED/​FIXED. I am in pain today trying to type at work! Never coming back– unless it’s for a full refund.

Wow! Love the color and cut Gina has done on my hair! She is my favorite hair stylist that is not intimidated by the length, thickness, curly and volume of my hair. I come in with an idea and she makes it better!

Called at 6pm to ask if they had any openings tonight and they were able to accommodate me last minute. I ironically live around the corner so I was there at 6:15. Received A+ service. Katie did an amazing job. Felt as though she returned 5 to 10 years back to my life with my new hairdo. Highly recommend this place.

Mary Rakestraw is the queen. The queen of color and rad punk rock cuts! She cannot be duplicated. There’s simply no one else that comes close! Anyone that says otherwise is lying or haven’t experienced the wonder that is Mary. Mary alone gets 20 billion stars. Priscillas is VERY lucky to have such an artist.

I’ve been to 4 other top salons in the SCV always ending without the results I had hoped for. It is not easy to find a great colorist but a couple of years ago I found Michelle Cook. She is brilliant with color. My search is over.

Got my hair colored and my stylist Renée understood exactly the way I wanted it I came out feeling wonderful.

I have been going to Amy Lau for over ten years now. She is absolutely amazing, and does a great job everytime on my cut and color. I am loving my new cut and bayalage color, and I have gotten tons of compliments! Quite honestly, Amy doesn’t cut your hair she sculpts it, and really takes her time getting everything perfect!!! The salon is clean, everyone is very friendly, and I always have a great experience. If you are looking for someone new, Amy is the best!

Love my hair color and cut! Renee is awesome, she is such an amazing stylist! So many years of experience and she still takes classes to keep up on new trends. Loving my hair!

Love love love Katie. She cuts and colors my hair and I’m completely satisfied every time.

I had the best experience at Priscilla’s Salon, with Kristen Bird (listed as Kristen H. on their website). She is a magician when it comes to color, toning, and finding the perfect shade for your complexion. I recently made the transition from very dark brown to dark blonde seamlessly. She watched carefully as the color lifted from brown to orange to blonde, then toned it perfectly to the shade I was hoping for. The salon itself is very classy, wide open, and clean. I would recommend Priscilla’s to anyone needing a new go-​to salon/​spa (they also have nails, massage, and estheticians), and Kristen for anyone needing a new AMAZING (and super sweet) stylist.

My MIL has been coming here for years, so when I moved to the area she urged me to try them out. I had been to one other salon in the area and hated my hair, so I kept making the trek back to Hollywood every 6 weeks to see my original hairstylist. Lately I have not been happy with the color of my hair, and knew I needed to find someone who is good with blondes. I’m happy to say I have found that person in Temple! She did an AMAZING job and has a great personality. I can’t wait to go back in 6 weeks!

I used to go to Parks Salon way back in the day all because Amy L. worked there. Since then, Amy moved over to Priscilla’s Salon and naturally I followed her here. I go to her for highlights as she does great coloring! In the end, I’ve always left happy and felt justified with the bill. I definitely recommend trying her out, she’s super easy to work with and very down to earth. For cuts, I go to Darren, who is also great!
The salon itself is always clean and usually filled with the chatter of all the clientele and staff. Priscilla’s is tucked in the back and shares the same lot as Carl’s Jr., Hungry Ninja, 7 – 11 over there on the corner of Newhall Ranch Road & Ave Tibbitts/​Dickason.
Closed on Sundays.