Valencia Self Storage

I utilized Valencia Self Storage for several years to store my extra stuff when I moved out of Valencia. Overall, clean facility with easy access via the gate code (only had it once when my gate wouldn’t open for me) any time of the day. Over the few years, the cost of my storage did go up and they did give me warning for each time it did. The staff within Valencia Self Storage II was helpful during my rental time and overall couldn’t complain while I was a customer.
I would only argue the cancellation policy that is not black/​white and is favorable for them to keep your deposit. I filled out a word document of the form they have, put down my notice to vacate and they told me it was good to go with no problems. A month after leaving, I noticed I did not receive my deposit back via mail so I called in to inquire. I was bounced between Valencia Self Storage I and II answering questions. A gentleman at Self Storage I told me that I did not receive my deposit back because I «probably» did not give the proper notice. I asked him to clarify, as «probably» is not a sufficient answer in my book. He could not clarify the answer in which he directed me to call the number at Self Storage II. I did so and was told by the gentleman by Self Storage II that I gave proper notice and I will receive my deposit in the mail. I then received an email (not a call) from Kathleen the manager indicating I did not give 30 days notice and they would keep my deposit. I called her and told her that when I turned in my paperwork, nothing was said about 30 days, only 10 days and if that was the case, I would have paid an extra month so I could have extra time to remove my items from my the unit. If I was going to lose my money, might as well take the extra time. Her only response was that she would give me a credit next time I rented… clearly, that is not going to happen.
Any storage place serves a basic function to store extra junk so what is different with Valencia Self Storage is the experience. If someone explained to me when I turned in my cancellation form that I needed to give more time, then okay, but that was clearly not the case and in fact the opposite. More importantly, I felt I was blatantly lied and mislead and for those reasons, I can not recommend Valencia Self Storage I/​II or the other storage company they own, Castaic Self Storage. I will not utilize them ever again and will urge all my family and friends still living in Valencia not use them either.

I have been with Valencia Storage for many years. Kathryn the manager is so nice and always so accommodating that I can’t imagine going anywhere else. Their customer service is so warm and they are so friendly, they really seem to always go that extra mile to help me out. They always call me so I don’t pay late and get fees attached at the end of the month and its appreciated!

As a customer coming from their competitor, we asked for a month and two weeks while we are in between homes. We offered to pay a prorated fee, but there was no willingness to prorate at this place. You HAVE to pay for a full month whether you need it or not. We went to Public Storage and they had no problem prorating for up to the first 10 days of the month and they gave us a month for $ 1. This was a no-​brainer for us.

I got two 10×10 units at this facility. Access is 24 hrs and the areas are well kept. Can’t beat the $ 10/​day «rental» for the truck for customers. Prices for storage units are very reasonable compared to others in SCV.