Aim Appliance Service

When our Whirlpool dryer stopped working we went to
to schedule repair service, thinking this would be the most expeditious way of handling it. I mean, what family of five can live without a working dryer? The online repair request system directed us to Aim Appliance Service, and we scheduled the first available appointment, which was FIVE days later. The repairman arrived on the appointed day, charged us $ 120 and told us he needed to order parts and reschedule the repair work. We were then told that the repair work would cost another $ 175. Desperate to get out dryer fixed as quickly as possible we agreed. AIM ordered the parts and called us back to schedule the next appointment… another FIVE days later.
The second appointment window was on a Monday from 9:00 AM to Noon. My husband took the day off work to be home when the repairman arrived. At 8:15 AM my husband received a call stating that the ONE technician who works for AIM was sick and could not make it today. My husband asked how AIM was going to make this up to us and he was told that someone would have to get back to him. He asked for a supervisor to call. A supervisor did call my husband and told him that if we wanted a deal because they couldn’t come at the appointed time, we should take our business elsewhere.
My husband then called Sears (which is what we should have done in the first place), who is sending out someone who will have parts on-​hand, for $ 129.
AIM was unprepared, unprofessional and unwilling to do what is best for the customer.