Associated Family Physicians

I have been having health issues since Feb 2015. I moved to Glen Cove and decided to give this place a shot. I saw Shelly (NP). I was having heart palpitations, muscle spasms/​twitches (couldn’t get them to relax), horrible acid reflux, pain in my torso, throat, insomnia, night sweats etc… This was all making my anxiety go through the roof. Especially because I was getting no answers.
Shelly sent me out for tests. The first being an abdominal ultrasound. They didn’t find much other than a benign spot on my liver. It was 13 mm, the MA told me over the phone that it was 13 cm!!! I was a mess for 5 straight days. Most livers are 15−17cm in length so basically the idiot MA over the phone told me the mass was the size of my entire liver?! Not ok!
I have been on Xanax since I was 15. Shelly said she wouldn’t write me another prescription unless I saw a psychologist because it’s so addictive? (When I’m a cash patient so god knows what a psychologist would charge me an hour)! If it’s that addictive, how can I go 3 weeks sometime more without ever needing it. I don’t take it daily like I reiterated to her. Then she tried talking me into antidepressants?! I was miserable because I felt horrible and was having anxiety because no one could tell me what was wrong with me. Who isn’t miserable when they feel sick every single day for almost a year? I was also having some family issues, so yes I was going through some things… I guess it’s not ok any longer to have emotions… you’re considered depressed.
So after all this, I decided to drive an hour and a half back to my old doctor. Come to find out I have been dangerously low in B12 which was creating all these symptoms. Shelly kept ordering tests, but failed to find something as simple as this. I don’t eat meat and have horrible acid reflux! Duh! I now may have permanent nerve damage due to my B12 being this low for so long. Only time will tell.
I would never recommend this place to anyone. I should have trusted the reviews. To top it off there’s never any parking and if you’re more than 10 min late, they won’t take you (I was 13 due to no parking). The girl in the front office screwed up and had me see another NP the day I was late because Shelly wouldn’t take me. The NP She put me with couldn’t write some of the prescriptions I needed. So basically she screwed me out of $ 90 and instead of taking responsibility, I still had to pay. I will never be coming here again other than to pick up my medical records.

With a confirmed appointment (made a week in advance), I walk in early and check-​in at the desk. My appt was at 9a, and I was there @ 8:45a. After a few moments the girl at the desk said I did not have an appt for today and that it was scheduled for Friday afternoon. WTF?!
I had been told on the phone that my doctor doesn’t even see people on Fridays after 12p, and what was the earliest appt I could get. I was told that Monday, Aug 17^th, @ 9a, was the earliest available appt, so I took it.
You folks at AFP need to get your shit straight! Doctors/​Nurses = A– /​Office staff = F

Dr. Coe is my primary care physician and he is the greatest. He is the perfect doctor for me and what’s behind that comment is this: 1) he has a wonderful, kind, caring, calm manner about him, 2) he listens to you ramble on and on without interrupting you or probing for additional information, etc. 3) he knows exactly what he is doing 4) he takes the steps that are in your best interest. You can’t ask for more than that — right? But you get more than that and eh… I hope this doesn’t sound cynical. Some doctors are just in it for the $$$ and probably shouldn’t be practicing medicine. Some doctors are there because that is what they are meant to do and they sincerely care about their patients and their patients welfare. Dr. Coe is a doctor because that is what he seems to love to do and he definitely is there for all the right reasons.

I love Dr. Hennessy. He takes a lot of time with me on my appts. He is friendly and shows care and concern. I have had any problems with the office staff here and they always greet me with a smile. I also like the medical assts. I get in and out without a problem. Highly recommend.

The office has a few arrogant policies. The office manager seems to consider customers (patients) as something you have to put up with INSTEAD of trying to meet the expectations of customers. IF you think a doctor is GOD, then this office would be OK for you. However, if you have a brain for yourself, I would STAY AWAY.

I had tried coming to this office after my mom recommended it. She sees Dr. Hennessy and really likes him. In 2+ years, I’ve never had the chance to meet him because whenever I need an appointment, he isn’t available for a minimum of a month.
I had the «pleasure» of speaking with Dr. Coe over the phone when I was having an anxiety attack that had already been going on for a few days and was making me feel like I couldn’t breathe. He was the on-​call doctor and sounded really annoyed by the call and even said «well obviously you can breathe because you can talk…» in a less than sympathetic tone.
I have seen a couple different nurse practitioners at this office and I haven’t had any better of an experience with them either. They have either seemed really condescending or clueless. Neither of which really instill any kind of faith in a patient.
I have been given the runaround by this office on multiple occasions from being sent to the wrong lab to get blood work done… to being told I would get a call about results or a prescription being sent in and never getting any follow through… to never being able to get a hold of anyone at the office because they have ridiculous hours or the messages I’ve left getting «lost in the shuffle» for days at a time (if I even get a call back at all).
As it is, I don’t like going to the doctor in the first place and with doctors offices like this in my area, it comes as no surprise. Looks like next time open enrollment comes around, I’ll be switching to an HMO plan so I can get appointments when I need them, get results for tests sooner than 2.5 weeks out, and don’t have to worry about getting sent all around the Bay Area when I need something my primary physician can’t help me with (which seems to be a lot, unfortunately).

Dr. Hennessey and entire staff have been nothing but superb. Caring, knowledgable and thorough. I have had great experiences with making appointments, changing appointments, renewing prescriptions and obtaining documentation. Highly recommended.

Been coming to this place for a while, I am seeing doctor Coe, he is nice, but he wasn’t around when I had an urgent care so I went and saw a NP who does not have professional bedside manner. Not a good place to go especially when you’re sick. After seeing her, she sent me to Walgreens to pick up what they prescribe to me. I waited for an hour just to find out that they hav not sent my prescription, although people worked there said they did, but not. I’ve called 5 times and beg them to call instead of faxing it, cometo find out the prescription they sent me was wrong one, then I had to call them again and again and ask them to just call it in. Employees are rude, especially that Mark he said he was hesitant to call the pharmacy coz they’ll just put him on hold… NO emphaty for sick people… Anyone going to this place better grab your prescription when you leave or else you’ll end up like me waiting for nothing. Took them the whole day to corrrect the prescription, a lot of heartache and wasted time I put to this clinic… Hope anyone who have visited won’t experience what happened to me…

I saw Dr. G. Coe.
I ALMOST didn’t go because of another’s review… but I decided to give it a try. Office is nice and well designed, parking lot is available, staff is very friendly. Dr. Coe’s assistant was very friendly. He was FABULOUS! Very easy going and listened to everything I said, repeated what I said to ensure we were on the same page, and addressed every issue I had and asked if there was anything else. The office is extremely high tech and actually uses it. They will send you paperwork in advance do you can do it at home OR you can download it on their site! AND they electronically send your Rx to your chosen pharmacy so by the time you are done and head over to the pharmacy, it’s filled! AMAZING!!! Trust me, I am so amazed that I signed up on Unilocal just to make sure others knew that he is a great doctor. Just think, if a doctor and his office is willing to invest and keep up with technology, you can deduct that he invest even more in himself… and who benefits? His patients!