Emeritus At North Bay

It’s now called Brookdale Senior Living now. This place just wants your money! I would not recommend it. The second week my parents moved in they got robbed! We suspect a staff did it. A lot of the staff members have access keys to all the rooms. So they can go in and out of each residence room. It’s been since August when they moved out and we still haven’t received their deposit back. I took my parents out within a month they moved in. I also forgot to add. Their food is horrible!!!

I really wish I could give this place no stars. This place is beyond horrible. This place is just after your money and nothing else they do not care about the residents at all. They may seem nice at first like the manager Jennifer who was so friendly and welcoming until we signed the dotted line then when we tried to stop past her office to ask her a question she couldn’t even be bothered to look up from her computer. Jennifer is a very fake person and she is not the only one the whole staff pretends to be friendly. My mother was supposed to move in so we signed paperwork to get one of their specials where you get first month, 7^th month, and 13^th month free. We signed the paperwork and the clock started rolling and the apartment still wasn’t even ready, they had not even been to see my mother to do the assessment which they are supposed to do before a new tenant moves in. My mother took a turn for the worst and was going to end up needing more care then they can provide. We went to Jennifer and told her and instead of being understanding she was very rude and told us she was going to need to figure out how much it was going to cost us. What!!! I had to write a very rude letter to corporate in order for them to agree to give us our community fees back and guess what it’s been 34 days and still nothing. Tried to call corporate and they just give us the runaround looks like I’m going to have to take them to court to get my mother her money back.
Save yourself the headache and keep looking don’t choose Emeritus at North Bay which is actually now Brookdale at North Bay, they keep changing their name, hmm I wonder why.