Monique’s Custom Auto Glass Tinting

I was so disappointed w/​this service, I was moved to make a Unilocal account so buyers could beware. I purchased a pre-​owned car from a dealer with a bad tint job and a condition of my cash purchase of the car was the tint to be removed. The dealer assured me it would be taken care of by Monique, a contracted tint professional.
Fist I was told I need to leave my car b/​c a time estimate couldn’t be given by Monique. When I returned Fri. after work, the job was literally half done. She didn’t finish the next day and I had to wait until Monday. The excuse was she wasn’t prepared with the proper materials to remove the tint although it was the reason for her visit.
Second, because the job was unfinished, I had to return with the car and made an appointment to take care of the job before work however, when I arrived she wasn’t there and the EXCUSE was the sun wasn’t out and sun was needed to help remove the tint. It would have been helpful to know her work depended on the sun being out. I left the car at the dealer again hoping the sun would be out later in the day.
Third, when I returned later in the day I noticed the windows were dirty, sticky and there were little pieces of tint left on the window and larger pieces of tint left on the floor of my car. I called her back to complete the job and she said since I planned to get it tinted again, she could clean it in detail when that job is done and she had a bad attitude when I shared my request that the job be completed before I left the dealer. (At this point, I would never pay to do business w/​her. I had planned to get the car retinted with her but not after these experiences). I left in a hurry with out checking her work a second time, assuming that I wouldn’t need to.
Forth, I found another business to tint and they immeditely they noticed all the small pieces of tint and glue she left and they weren’t able to tint over it. Therefore I had to once again return to the dealer so Monique could complete the job.
Fifth, I returned to the dealer agin in the morning and I was told she was late and in traffic. I waited three hours and still there were small pieces of tint and glue noticed in the rear window. The EXCUSE was she couldn’t remove tint b/​c they must have removed the windows to install it. I didn’t even request this last time for the back glue to be removed again because she clearly didn’t want to or couldn’t remove it.
Finally, I was able to get my car retinted and the tint folks were surprised by how bad the tint removal was. They said there was lots of steel wool left, they found the blade used to remove the tint as well as some glue and small pieces of tint. They were able to take care of it.
In the end my car looks great thanks to another company needing to complete the job that she was paid to do. I had time lost dealing with her and it was her bad attutude that really prompted this review.

I was very unhappy with how Monique left my car. She claims to have been doing it for over 20 years, I would then say it is 20 years of bad tint jobs. My dealer contracted her to do the back windows and I paid for the front 2. When my car came back it was the worst «professional» tint job I have seen. The tint didn’t go to the edges of the window and everyone had tiny bubbles. I spoke with her about the issues and all she gave were excuses. As a customer, I have never been scolded or «educated» in the way she did. My dealer asked her ti redo it and it was only partially redone when I received the car back. Also I had same dust bubbles with an instruction sheet that read bubbles were normal. Not in any tint job I have ever seen before. I would suggest going with someone else.
Side note: before she got the car and we were discussing what shade of tint she was very abrasive and not customer friendly. She needed to do what I want since I am paying and am the customer.

I used Monique’s services in August of 2010. She used our garage and a step we provided for her, to do our stock height crew cab 2011 F-​250. The very back windows turned out OK, but the 4 roll ups, not so much. The edge was horrible and jagged. We complained and she came back but her excuse was that she is vertically challenged. Monique said she wanted a chance to redo the windows, but what difference would that make, she would still be too short? At that time she gave us a partial reimbursement, and told us that she would drop by the remaining money owed back to us. It has been over 5 months and I have sent multiple emails with my address. Still no word from her. We even peeled off the tint so she would know we weren’t trying to get a free service from her. Our garage was also left covered in garbage.
When she was finished installing the tint, she realized she had locked her keys in her car. So being the nice people we are, we helped her to get in through the sunroof. And this is hows she repays us. Sad.