The Granite Store

Had a fantastic experience with Paul and his team. I told him about my color and style design challenges. He heard me and solved the problem by picking the exact right granite. Yes, I let him pick my countertop. His team was fast and tidy and did beautiful work. I really can’t say enough about the quality of workmanship and the product. Our demo and install was delayed a few hours because he said they were still working on fabrication. Now I understand — quality first. And his attention to detail shows. After all the the countertop projects I have done on 7 properties I can easily say Paul and his team are the best.

Great store and wonderful customer service. Beautiful granite and cabinets. Thoroughly professional, patient and thorough service from design to completion. Paul is truly wonderful to work with. Thanks for making our kitchen remodel a fun experience.

lucy helped us. she’s great! wrkers are neat. they clean up after their self.. did a 5 day job at my house… swept. and moped everytime they finished great job… great service great pricing!

Katya displayed great customer service in helping me select the granite countertops for my outdoor kitchen. I was going to drive to Sacramento but decided to drop by The Granite Store first. I’m glad I did. They have a large selection of prefabricated slabs and also many remnant pieces. I was able to use large Santa Cecilia Light remnant pieces for my project. I cut the pieces to size with a granite tile saw that I purchased a few years ago. Saved a bunch of $$$$$.

Very helpful staff at the store and very professional. The installation went smoothly and The guys were very friendly and neat. The price was by far the best we found. Would highly recommend!

I had a bad experience they where to rush I would of love it if Lucy would of took the time to let me know more about the prices and offer ideas but like I said she was rush but was helped out more with a newer employe Emily Diaz she made it easier I would I gave more stars but Lucy needs to work on her customer service

I stopped by on Saturday to check them out for the first time. I was with my husband and my mother in law. Although they have a rather large selection their customer service is horrible. Not one person who worked at the store greeted us when we walked in. Mind you we were the only customers in the store. We walked around looking and looking for a good 10 – 15 minutes trying to get familiar with how the store is organized. It wasn’t until I was half way out the door to leave that one of the ladies picked up her head from behind the counter and asked if we had any questions. I didn’t even reply and kept on going. My mother in law said she had the same experience when she went inside the store by herself a while back. I would not go back there under any circumstance, there are many other places to get the kind of products they sell and with much better service.

I had ubatuba granite installed in my remodeled kitchen and bathroom about 5 years ago. So far the counter tops have held up great and look awesome. They did a great job on all the seams, undermount sink and 30″ wide eating bar.
I don’t remember the customer service being pushy, and while I was viewing there selection she stayed at the front counter. The installation was quick and professional. If I remember correctly, my only complaint is that they didn’t wash the down my driveway very well. They may have been just trying to conserve water though!
Overall I’m super pleased. I plan on using them again soon for a bathroom vanity top.

This is the second time I’ve gone to The Granite Store and have been very pleased with their Showroom selection, obtaining samples, receiving quick quotes with great pricing, timely and efficient installation as well as good quality workmanship. Both Lucy and Paul are great to work with … no hassles.
We had a couple of hiccups with a restaurant countertop and backsplash install but it wasn’t their fault; they made it all work without any negativity, they stayed at the site all day in 90+ degree temperature and it looks great (Yes, I got them fluids and food).
I highly recommend them and needless to say I will give them more of my business.
Thank you Lucy, Paul and installers! Keep up the great work!

After a horrible experience at Granite Expo we were told by a designer about the Granite Store. The building was much smaller that Granite Expo but we had many slabs to choose from. We immediately were approached by Alma asking if we needed any help. She found the quartz we wanted right away and we proceeded to place our order. Since we had been waiting so long with our counter top issues the only disappointing thing is we were told our wait for installation was over two weeks. Alma mentioned that if she had a cancellation she would call us immediately. We placed our order on Saturday and received a call on Monday that they had a opening that Wednesday. We were thrilled. The installers came promptly and immediately started to work. They were awesome and you can’t even see the seams in the counter. I can’t say enough about how organized this company is… thank you so much Alma… you know your stuff… prices were very reasonable… so forget Lowes, Home Depot and independent tile companies as they charge twice as much…

I’m puzzled by all the «5s» versus the «1s» in these Unilocal reviews. For us, working with Lucy was a great experience. She knows her stuff. We wanted white granite for a fast job in the kitchen of our home, which is actively being shown. She got it done in a week. We thought the price was fair, and the installers were just outstanding. They arrived on time, were fast, and accurate, and cleaned up as they went. One hitch: Lucy forgot to include an «L» section across the kitchen in her working drawing, but with a couple of phone calls, another guy brought up the missing piece, and the whole job was done in a day. I thought they rose to the challenge. I only give 4 stars because of the drawing error, but in truth, I should have checked her work, and didn’t.
Stephen S.\
Lake Berryessa

Prices seem to be cheap for granite. Customer service is horrible. Do not go to the store unless you know what you need. There were 3 women at the front desk on the computers and not one said a hi, hello, hola! !! LoL I asked about prices for tile. The younger lady was so irritated that I wanted to know the prices. How dare I ask her!!! LoL Anyway I love a good deal but geeez I would like a good old fashioned Hello and how may I help you…

Nice place to look for tiles and stuff, but if you’re looking for good customer service… Uhh. the lady that was helping us left us alone for a while, and when she finally came back to help us, her personal cellphone rang, and she picked it up and had us wait haha!

I love that they listened to what my vision and design was. They executed my vision and made my kitchen look fabulous. I would definitely recommend this place. It was a pleasure to work with Lucy she’s super helpful.

We just had kitchen counters installed. On the plus side, they were very punctual, worked hard all day long and completed everything in one day. They were polite and friendly. The price seemed reasonable and the granite is beautiful. The staff at the store were polite and helpful.
On the not so great side, they told us to seal our Ubatuba granite, which didn’t work, and after a lot of internet research, I discovered Ubatuba is known (or should be known) for not taking or needing a seal. We had to try our best to remove it with acetone. So buyer beware and educate yourself before you buy and install.
When they reconnected our kitchen faucets, we mysteriously lost about 30−40% of our water pressure for some yet unexplainable reason. Not cool!
The cleanup was so-​so.
I would go there again. Their selection is nice and you don’t have to go anywhere else to view the granite. Lowe’s told us we would have had to go to Tracy to view our granite!
I definitely recommend! The countertops look awesome!

Thank you Lucy for helping us with our home improv projects! ur good deals and superb customer service keep us coming back!

The Granite Store is hands down the place to go if you are remodeling your kitchen. We looked at many places, including Home Depot and IKEA, and they didn’t even compare. From the moment we stepped inside the store we knew we chose the right place. Their customer service is outstanding. Lucy helped us with our design and added valuable insight into the ideas we had and the things we wanted. On installation day, Paul and his crew showed up on time and did an impeccable job. We are absolutely thrilled with our new kitchen!

Could not have been better!
Just finished an extensive home remodel. Chose the Granite Store for our new counters. Katya was extremely helpful. We have a pretty large kitchen so what takes up a whole lot of space was important. Since I was not into sealing the counters every year or wanting to worry about scratches and hot pans we went with quartz counters. Between the time I chose the color and when it came time to order it there was a back order. Katya remembered what color I had liked and said something had just come in that was close — and maybe even better. It was! Two guys came out to the house, on time, measured cut and finished within 5 hours. The counters look amazing and the workmanship excellent. You can barely feel the seams.
I’m a Realtor and see a lot of counters. Ours were beautifully done — and they were very, very reasonably priced!

This was a horrible company to work with. Just terrible.
The installers were so rude, they would not listen to me, my being a woman and all. They would not fix the 2″ of grantite that was sticking out into the doorway, until my brother in law came in and argued with them to fix it.
When we compalained to the office about how rude these two people were, they claimed it was a «language barrier». I am sorry, I understood them fine, they were rude. If they cannot understand me, you should hire people to represent your business that can understand. It is not right that the customers, who pay you so much money, are treated the way these two treated me.
My sister had her kitchen done by them also a week or two after I had mine done.
The installers were again, very rude. The installers laughed at the fact that the wood they were using to install the slab on was bowed, they punched it a bit laughing, then said oh we’ll fix it. Wouldnt’ you know it. that piece of granite split right in two a few weeks after they installed it. The store says they will not fix this.
Just a horrible company. I would not recommend them to anyone, for any reason.

I wasted a lot of my own time checking out bigger places for granite and installation prices. I was pleasantly surprised when I finally decided to stop by here – the granite store.
Huge selection, displayed nicely and helpful employees. I was able to find a really nice granite within my budget. They worked with me to get the price where I needed it to be… very creative with how they do what they do.
I totally, and I mean totally recommend you check this place out. Oh, they also turned around the install quick so I’d have my kitchen again for Thanksgiving. It was a very busy time for them so I really appreciated that.
Ask for Tiffany… she’s the best.