Vallejo Nissan – Service Department

Horrible customer service! Unprofessional and rude. Didnt explain a single service done. Didnt honor coupon correctly sais i got rotors machined when it was only resurfaced $ 70 more, the tech i spoke to on phone clearly said resurface. Dont put out coupons then if you cant honor them simple. This all seems like a similar story from other customers. Retrain your staff. Ill be going out of town to Fairfield from now on.

Vallejo Nissan has gone down without David and the Service manager Scott just like Shannon L. said I really don’t want to take my car any where that isn’t Nissan but I don’t have time to go to Napa or Fairfield so I said I would give them one more Chance but the service is bad they put the wrong oil in my car then I was told it wasn’t the oil by the new service tech then they changed it but after I showed him my paper work I have been going and buying cars from them and getting great service since 1991 I can’t even remember how many cars I have gotten there and got them service since they sold the company it has gone to hell that’s how I feel I might have to go out of town but I work out of town so I hate commuting to get my car worked on.

Under the new ownership, the service is terrible. The seasoned, trustworthy staff members I used to deal with have left the company, and the new staff is not only unprofessional, they are inefficient and rude.
I brought my car in at 11:30 for an oil change. They told me they were behind a few hours so I accepted a ride home from the courtesy shuttle. At 3:30 I hadn’t heard anything, so I called back, and was told by Gemil «the number you gave me didn’t work.» First, I didn’t have to give them a number; it was on file because I’m a longtime customer. Second, he insisted on talking about it for 5 minutes, which I didn’t really have to spare.
Then, I asked for the courtesy shuttle to come and pick me up and expressed that I needed to pick up my car by 4 pm. I waited for over 20 minutes, called back, and Gemil told me that they never sent the shuttle.
I finally got picked up (well after 4 pm), was handed my paperwork, and shuffled off to the cashier. While I was waiting to pay, I noticed my paperwork said the car failed the battery test. I went back to the service department to ask about it, and was given an incoherent answer about the machine malfunctioning, and was encouraged to get a second opinion.
I’ve been a customer with them for over 8 years and I will never go back. I related this to Gemil, who simply stared at me and did not respond. I’m incredibly disappointed by the service I received today.

Had a 11:30am appointment for a 30k service, said to come back in 2.5 hours so we did. The truck still had not been serviced only things were done was the oil change, and tires rotated. We asked why it hasn’t been done. And they said the computers are down, and they are behind. So why did we even make an appointment and we don’t even live in vallejo so we sat around and waited for the truck service to be finished. But bought the truxk in vallejo. So we just said we would go somewhere else to get the oil change and 30k mile service. They said free of charge of what had been done, and gave us a coupon off next service. Although they said oil change was done, the sticker in the window has not been changed and a mechanic we had talked to said he didn’t see it be changed… sad to see that new owner and new serve department can’t do mechanical work without a computer… we got that your busy but did we really need an appointment if your not gonna finish the truck’s service that was scheduled?

The old fat Hispanic guy in the service department kept insisting to do the 30k service, which was worth over $ 600, and gave me an attitude when I refused. Also, when I mentioned that I would like to use my rewards service points to deduct my payment he gave me a bigger attitude. It’s more about $ with them because they get paid commission rather than customer appreciation. Where’s the old staff?

Teri peterson was the best. She helped me out a lot had to get my oil change and drive belts change they even gave me a 10% discount. I was very pleased with the service and would definitely comeback… the only thing is the coupon it did not specify that its not free when you want a synthetic oil used instead of the regular oil so the had me pay 50% of the cost…

Customer service in the Service dept. has gone downhill since Steve left. David is still there and is the only customer oriented staff there. The rest of the Service staff make me feel as if they’re always trying to dig in my pocketbook! They quoted me $ 950 for some engine work that I paid $ 450 at another local shop. Save your money and go elsewhere.

Keep in mind I live in Fairfield and chose to get all my vehicles serviced at Vallejo Nissan instead of Fairfield Nissan. Service was great when it was Steve and David in the office but the new chick Teri is terrible at customer service. She seems to just walk around aimlessly! The last 2 times that I’ve needed service, Teri unfortunately was the one to take my info for my service appointment. Both times were terrible experiences of «customer service.» She just took my info then just left me standing there while she took the info of the next customer, went out and parked that customers car in the shop, came back in and completed the interaction with that customer (printed out their paperwork) all while I’m just standing there for 10 minutes looking like an idiot! Yeah, I am an idiot for taking my car to Vallejo Nissan! Never again! Like I said service was great but not anymore. Stay Away!!!

Upon recently moving to the Napa area, I wasn’t sure if I should take my car to the Vallejo Nissan or the Napa Nissan. I decided to take my car to the Vallejo location. David from services was helpful and informative on the phone. I made my appointment for the next day. Wait was not long, David also helped me with service. He told me what needed to be done and how long it would take. I was able to get a ride back home from Ernie, who is also a nice guy.
They called me back in the time they said my car would be finished. I picked up my car and they even washed it for me. The other Nissan dealership I usually go to never washed my car, unless I paid for one.
I took my car back the following week because they had to order a part for my car and I received the same great service and got my car back washed again!

Vallejo Nissan service is the worst. Took the car in 6 months ago and Steve said that the Nissan service contracts were not honored at this dealership. This is definitely not true and I told him so. I have had my newer car serviced in So. Cal at a dealership and they were friendly and helpful. Reluctantly Steve honored the contract and I had the minor service after his snotty attitude, but tried to sell me other things for the car and I said no. When I picked up the car is was not washed as other dealerships do. It was a nightmare.
Also, today my husband took it there (I thought they were just giving a woman a bad time) for a oil change in the morning and they said they could not do it today. Then took it across the bridge to Concord Nissan and they said if anyone in that dealership would have turned away an oil change in the morning they would have been fired. I am going to file a complaint with Nissan Corporate also. Vallejo Nissan sucks!!!

I just had to write about my service rep, Steven Cuenca. He was pleasant, accommodating and professional. He kept me informed about what was being done to my car, showed concern for my well-​being because of the time involved in making the repairs, and helped me with a rental car since I had to leave mine overnight. My experience was exceptional and I will certainly be choosing Vallejo Nissan and Steven for my future service needs. Thanks for a job well done.

Most of Vallejo Nissan employees are usually professional and courteous. There is one person that is rude and condescending. His name is Steve and he’s the service writer,
I just had some work done on my 2007 Infiniti G35 and asked Steve a few questions seeing that I need to piece meal some of the maintenance issues on the car. When I asked him for further clarification about the work I need done, he became very rude and patronizing.
The sales department is for the most part very professional and so is Greg. I just wonder what Greg thinks about his service writer treating new customers like he does.
Maybe they have all the business they need and don’t want any new customers, especially ones that are just now getting back on their financial feet and can’t get all the service done in one shot.
The other thing that bothered me is when I asked Steve if they give loaner cars when they have my car for major service, his curt reply was «Not Usually».
I called Fairfield Infiniti and when I told their service writer that I needed my major service done in two parts, she said she understood with no patronizing or rudeness and she stressed they have brand new Infinitis that they give as loaner cars for that kind of work being done. In addition to their quote being LESS than Vallejo Nissans.
So, if you have a high end car, your best bet is to take it to Niello or Fairfield Nissan where you get treated with respect and (not so common at Vallejo Nissan anyway) courtesy.

Great customer service. Scott the Service Manager was very professional and courteous when I had an issue with my 60,000 mile service 4 months ago, and I just realized now. Scott was able to resolve the issue I had and assured me he would try to prevent the issue from happening again. Plus, I had a chance to meet Greg the owner, and he took time from his busy schedule to listen to me and thanked me for being a loyal customer. I’m extremely happy with how everything turned out in the end, how they backed up their customer service. I will definitely consider buying my next car from Vallejo Nissan in the future.

Steve in service is a trustworthy person. He does the best he can for the customer. I recently had traction control problems with my 350z and after taking it in they found the problem. The cost for the diagnostic was inexpensive and very worth it.
I also needed a cabin fan replaced and now I have a quiet fan that works at even the lowest setting. Previously, it would tick and at low speed it did not work at all.
I will return to service my car here and would recommend them.

First of all I’d like to start off by saying too bad you can’t rate vallejo nissan with 0 stars because thats what it diserves. Anyways Iam writing this review for their service depatment. DO NOT TAKE YOUR CAR THERE FOR ANY MECHANICAL PROBLEMS, YOU WILL GET SCREWED OVER! Anyways my crankshaft position sensor went bad a couple weeks ago. I have an 03 Maxima SE with only 88,403 miles on it. So i had my mechanic replace that part. I drove the car for about 3 days after the repair and it ran fine until last friday. It wouldn’t start up again. So I took it back to my mechanic and had him take a look at it. The diagnosis was free but he broke the bad news down to me and said that everything working right and the only thing that he could think of was maybe the cars computer is miscommunicating with the engine. He also said that only the people at nissan can mess with the computer (ECU). So I ended up getting it to towed down to nissan. The price of the diagnosis itself was $ 187.50 which is way too high compared to other places. It took them about a day and a half to figure out the problem. My mechanic was right, it was the ECU or computer, But guess what ! Nissan gave me a whole list of other unnecessary things that need to be replaced. I was given a price estimate of $ 2,220 for the repairs. That’s the price a good used car or even a nice down payment. That is the craziest bull shit i’ve ever heard. Another thing that makes it worst is I asked them if they can just replace the ECU and I would just take care of the rest with my mechanic and they said «NO» it will break down again. I find that unfair because it’s my acr so whatever I say goes. I now also think that Nissans are poor quality vehicles if they’re just going to break down out of no where just like that so BEWARE! My car is not that old and has very low miles. I also never had any problems with it until now.

Service department review. Excellent customer service, I never felt ripped off going here. They were very detailed, made great recommendations and also provided me with a service history when I sold my Murano. I highly recommend this place for quick and knowledgeable service.