Advanced Window

I got bids from and researched windows from about 9 different companies. It took me maybe 8 months to decide what window company and vendor for my whole house of 14 large windows and 4 8 ft sliding doors. I picked Advanced Window because they had the best prices, and Alicia always promptly answered my questions and followed up on my queries, and instilled my confidence that Certainteed/​Plygem had the best product for my money. I bought my windows when Plygem was just taking over Certainteed, and was worried about how Plygem handled warranty issues (which Alica could not answer because she had no experience with Plygem). Alica gave me names of customers that dealt with Plygem on warranty claims, so I could ask them. Alicia was always there for me. Installation was very fast and professional, and they replaced a screen that got damaged in delivery, and also moved my vertical blind rails out, to accommodate the thicker windows, at no charge, when other companies wanted to charge me money for the extra labor.
My only dissatisfaction is Carl (Alicia’s husband) only measured the windows and wrote up to replace the existing window configurations that the developer was short sighted on. Carl did not suggest for me to consider that I do not need the large kitchen picture window to have one side slide open OX, because it is only 2 inches to the left is an 8 ft sliding door that opens X0 right next to the kitchen picture window. He could have suggested that the kitchen window not open and be seamless, so that I do not have the very bulky frame and the thick vertical window frame dividing my kitchen picture window view in half. The frame for windows that slide open is substantially bulkier than windows that don’t. If you do nto need your window to open, why obstruct your view? When this two-​part kitchen window was installed, I saw how overwhelming the frame bulk was, and with thick bulky vertical vinyl splitting the «view «(180 degree unobstructed view of Laguna Mountains) in half. The vinyl bulk in a window that slides open is substantially bulkier than one that does not open. I was so unhappy with this that I paid another $ 681 to have that window replaced to one that does not open, and took a loss on the one Carl wrote me up for. Now I have a new big kitchen picture window to put on Craigslist, but I am so happy with my decision to change my picture window to a seamless view, with thinner vinyl frame. I wish Carl had suggested this to me, so I do not have to take a $ 681 loss.
Also Carl did not suggest that I would have better cross ventilation if I reverse the side of one of the windows upstairs to OX instead of the existing XO, which I learned from another window bidder. Carl just wrote up my estimate to copy «what was originally there», instead of thinking of ways a new configuration could make improvements to living comfort and enjoyment, that does not cost the buyer any more.
So to me, Carl does not think from a designer or engineering mind, he just replicates what is there and copies down his measurements. Get lots of bids, because you learn a lot from other representatives who have ideas of doing things better, that I never thought of, due to lack of experience and knowledge of the product as it looks after installation, when I already paid over $ 14,000 and cannot get a refund.
Hence I am giving Advanced Window four stars instead of 5, but I would do business with this company again, no hesitation, and I am one picky and discriminating buyer who does lots of research and does not make impulsive decisions. This is my first experience buying window replacements. Alicia was very patient with me.

Great company to work with. Their price was competitive. No high pitch sales talk. Their craftsmanship was excellent. Detail oriented crew. They originally said it would only take a day to do the install but they needed an extra half day to finish. I didn’t mind. I would rather have a job done well than done quickly and incorrectly. For a fair price they also installed quarter round around my windows to match an existing one.

Good Company. Courteous, knowledgeable floks who did a great job and offer a really good product! I couldnt be happier with my patio door installation. I will be going back to this company for custom window installation in the future. One thing I really apppreciated about this company is they do not employ the high pressure sales techniques often used by many in this industry! They came out to my home, measured provided me a quote and left my home. After a few other quotes, I felt comfortable with this companies product, personnel, experience and prices. I hired them and it was a flawlwess installation.