Purvin Arthur M Optmtrst

I am very familiar with purchasing eyeglasses my husband and myself both wear glasses, so when it was time for my 4 year old daughter to get glasses it definitely wasn’t our first rodeo. We ended up at Dr. Purvin’s office because my daughter doesn’t know all of her letters and their tests also have pictures, which is a plus. The doctor was amazing she helped and talked to my daughter until she was comfortable with the entire test, another plus. Now for the negative aspects. The parking is atrocious do not park in their parking lot unless you are a master at parking it’s like a maze trying to fit your car without hitting other cars. Next, the front staff is totally unprofessional, gave attitude when you ask them for help, I understand that you are busy and understaffed but that is neither my fault or concern for them to take it out on us. Last but not least the guy helping us pick out glasses didn’t say a peep just grabbed a few glasses gave them to us to try when I asked if those were covered by the insurance he looked like a deer in headlights took him a while to figure out which ones were covered… all of 3 glasses… Next, I called to ask if I could get a copy of the prescription and was given attitude, after being put on hold for 10 minutes I was told that it would be done when it could get done and then was rudely hung up on their excuse when I called back was that it was because they were busy only had one person working the front… Honestly I am thankful my daughter is learning all of the letters now because next year we will not be coming back here. This office left a bad impression just because of the staff, the doctors should evaluate them carefully and consider making some changes if they want a successful practice.