Brian Shih, MD

Neil G. — You’re RIGHT about Dr. Shih’s front office staff. I’m preparing my review right now regarding their incompetence and thorough LACK of any idea what ‘customer service’ (yes, even in the medical industry) is all about. Nothing but insensitive, incompetent, low-​level minions sitting there out front.
More to come.

I love Dr Brian Shih. I have chronic pain and I am on pain medication from Dr Shih. He is kind and thoughtful and makes sure the pain is under control without over medicating.

After years of chronic back pain and arthritis in both hands, I attempted homeopathic injections for months, tried acupuncture and so many other remedies. I was referred to Dr. Shih by MPI and now I wouldn’t go anywhere else!
His Assistant Daisy Franco is very compassionate, professional and very knowledgeable, as is Dr. Shih. I like that they both take the time to explain what’s going on and then personally treat the condition.
The office staff is wonderful and everyone makes you feel very comfortable. Special thanks to Nancy, Monique, Mirna & Adan for always taking my calls and answering my questions!

Dr Shih is a marvelous person and superb physician. One of my parents has been a Pain Mgt patient for nearly 20 years. I’ve attended many appointments with prior pain mgt Md’s.
Dr Shih asks questions, genuinely listens to patients and speaks with them not ‘at them’. My parent lives in a nursing facility, and because of this some administrative flexibility has been required and he’s been helpful. He’s been generous with his time. His support staff have been courteous and highly responsive when needs have come up. Highly recommended!

I went to Dr. Shih over a period of a year. My condition (bulging disc) was correctly diagnosed by him and I was treated for pain. The treatment worked over periods of time, but eventually we felt that surgery was a likelihood. I went to three surgeons for their opinions, and they all disagreed on the best course of action, but interestingly the one thing they’ll agreed with was Dr. Shih’s diagnosis and treatment.
Dr. Shih and his staff treated me with professionalism and care, and thanks to his diagnosis and my surgery, I am 90% better than I was. I would recommend him highly.

Been a patient of Dr. Shih for the past couple of months. Been undergoing weekly cervical epidurals for the past 3 weeks. Not sure if its the steroids in my neck talking but I have not been impressed by the doctor or his office. Not much in the way of doctor — patient communication. He speaks to me when I’m on the gurney and the anesthesia has started. I’ll let you know how lousy I feel during my next appointment.
As for you staff, I was charged $ 40 to have the 2 page state disability extension filled out. Initially I was annoyed. Then, as I thought about it, I became disgusted. How dare you hold state disability checks hostage for people who are sick and injured?
We can talk about that too during my next appointment.
I’d rather be talking to my doctor about how to get better.

I typically don’t give a one star review unless of course when you poke the ants nest — meaning my family is involved. I don’t feel bad giving this 1 star review, I think Dr. Shih should know the incompetence and rudeness of his staff.
First and foremost, If a patient already told your staff that he doesn’t have the written prescription that you prescribed they shouldn’t question the patient’s integrity. He cannot produce a written rx if you haven’t given it to him!!! He’s not a magician!
The least they could do is try to FIGURE OUT A SOLUTION to remedy the situation and COME-​UP with an AMICABLE SOLUTION. They shouldn’t make a 75 year old perfectly sane man feel like a demented human being. Your office specialize in pain management and YOU of all people should know the importance of these medications especially those that are administered ROUTINELY.
A patient with Spinal cancer and Guillaine Barre are on routine pain meds for the love of God!!! Wasting your time and energy for senseless back and forth arguments will not do the patient any good and wouldn’t reflect really good on you either. I was so frustrated and infuriated with this incident.
I will NOT retract this review as people should be cautioned about what to expect of your office staff!!! It’s UNFORTUNATE as Dr. Shih is very good but with a staff that makes the patient feel like a senile human being we would probably ask the referring physician for another specialist.