Royal Transportation Moving & Storage

WORST COMPANY EVER! STAY AWAY!
This is by far the worst company I have ever had to deal with. If I could give a lower rating I would. This is a bait and switch company. The company I dealt with was called «Trans United Transportation» and it was very hard to look up reviews. They provided me with the DOT # (USDOT 2 088 608) which ended up being for another company called «Royal Transportation Moving and Storage». Gov link can be found at (
).
The experience was terrible and I would stay away from this company. Look for another one with better reviews. I was first contacted by their sales representative Lisa. She quoted me a price that I thought was reasonable after using an ‘estimator’ to calculate what the total cost should be. She ‘promised’ me that their estimators were very accurate. I asked to tack on an extra 25 cubic feet to the estimate just to be on the safe side. The movers showed up and stacked everything on the truck. However, the last few items they did not stack well. When the movers tallied up everything and had me pay them, the total cubic footage increased by 200! It was an increase of $ 1000+. I asked them how this could happen and the ‘head’ mover said it was the only way it would fit into their storage center in LA. He was very rude and he told me to call their head office. I wanted to understand how the ‘estimator’ could be so far off by 200 cubic feet. After calling Lisa again, she told me that she would look over the shipment when it comes to their storage unit with their manager and call me back in a couple of days.
A week later and still no return call. I called every day for a week asking for Lisa leaving a message with Sergio, her voicemail, and sending an email. Sergio said he would pass the message up to their ‘manager’ Mike and have Mike call me back. No returned call from Lisa or Mike. I tried calling sporadically for the next couple of weeks with no luck. Only Sergio would answer (very strange to have the same person answer the phone). When I was trying to give them my final address to ship my things to, I asked for Lisa. Sergio answered the phone and told me Lisa was on the phone. I told him I would wait and Lisa never came back on the phone. Instead Mike got on the phone and lied to me telling me Lisa hasn’t been in the office for a couple of days. I asked him about the estimator and how its been a month and no one has returned any of my calls or answered any of my questions. I told him where I wanted my things and he was incredibly rude. He said that they would ship my stuff out with a 4 – 14 day window! Sure enough I had no idea when to expect my things. They ‘randomly’ showed up on a Sunday when I had no ability to prepare and have anything ready.
Needless to say this is the worse company I have ever dealt with in my entire life. Normally, I would just move on with life but I want to warn everyone to STAY AWAY FROM THIS COMPANY! I have looked up other Unilocal reviews and even Unilocal thinks some of their reviews are fake. I plan to post this note on every review site I can. Overall, the company seems shady having 2 names on the web for the DOT #, a bait and switch estimator, incredibly rude management, and zero customer service. Again STAY AWAY!

Gotta love college… Right? All the fees and stress and ridiculous amounts of studying. I was going to school close to Hollywood and well I cannot afford rent for summer months (no school = no grants or scholarships), much less the other parts of the year, so I decided to move back to good ol’ Texas!
Moving cost… A LOT! Luckily my parents are amazing and said they will pay to ship! I called for the first quote, no one answered… but it’s my fault no one answered… it was 10 or 11 PM (college misteak…) I got a call first thing from a lady named May, she was awesome, but I directed her to my parents (did not want to waste her time talking numbers) I believe they were quoted 3000 $ (they didn’t want to tell me exactly… But they said under 3500 $ and I had a bit). Considering the next cheapest rate I could find is 3800 $-4000 $… It was cheap!
They promised everything will be shipped in one load, safely, and fast. At first I’ll admit I called BS… BUT god must exist because none of their promises were broken!

I used them a few years ago to move from Tacoma, Washington to Phoenix, AZ. I had a lot of stuff to move, and they made sure it was taken care of and the movers were very professional. They were the lowest quoted price when I was doing some typical internet shopping and I definitely was a little hesitant because I wasn’t sure if the lower price meant worse service, but I was definitely proved wrong in my move. Thanks RTMS.

I helped a friend move to San Diego, CA recently, and she wanted me to deal with getting a moving company together for a good price — since apparently that’s what she thinks I’m good at. I’m the kind of person who does extensive research before settling on anything, so I searched through as many different moving companies as I could. I got quotes from a few companies I thought looked promising (Royal of course being one of them), and was surprised by their friendliness and professionalism when talking to me. Although some people seem to have had some more negative experiences with this company, I’m not really sure how that could be; they were very patient and helpful with me. They give free quotes, no questions asked, and they ended up offering one of the most affordable services. Affordable doesn’t always equal quality, but in this case, it definitely did! The movers were on time (which is a big deal, since I’ve had movers in the past who were horribly late), efficient, and handled the furniture and other items with care. They have their own equipment, which was also a nice touch. Nothing wound up missing or broken. My friend and I were both very happy with the service, and the next time I myself use, I will definitely be calling them up again!

A year a go. I moved from Los Angeles to Atlanta. I spoke with May she told me an estimate of 1200. I thought it was too good to be true. She assured me it was. I sent pictures of what I was shipping. When they got there. They started to number everything that was going on the truck and now. Instead of weight they were going how much space. It turned out to be 4300. Wait here is the best part without any notice they arrive in ATL a week early… I had not moved into my apt yet. So they were threatening me in NYC because they outsource to another trucking company that I had to give them an address now or they would just drop it off at a storage unit they knew of in NYC. I than went quickly and got a storage unit. Told the driver where it was located he told me he had two other movers with him. Wrong I met the driver at my storage unit… We waited another hour and what looked like two homeless guys come walking up. Bonded my butt. To make a long story short. I was getting upset with the dispatcher in NYC and he told me to F myself. Nice huh? I than called May which is not her name… And she said it was out her hands… They dropped my 200 year old dining room table. They were rushing because the driving had to be done before sundown because it was the Sabbath… MAY or whoever you are there in the VALLEY… You guys suck. They only reason I am know writing something is because I am moving back to LA… And this horrible experience keeps coming to mind… If they are a reputable company they will send out a rep to give you an estimate. I went to the DOT and everything else. I hope they go under… YOU GUYS ARE THE WORST…

To ALL whom are moving DO NOT and I do stress DO NOT use this company. I was scheduled for a pick-​up on June 3, 2013 from CA to AZ. I was quoted based on the cubic feet I had a very cheap price. The guys they sent Ben and Rich (I think, sorry) were the only positive things during this move. The quotes come from May and Forrest and they don’t ask you other items that you have just the big ones that don’t fit into boxes (mistake #1). So you are lured into this scam quote that is way under estimated and then the fun begins. You already see that you are over the cubic feet as soon as a few boxes and furniture are on there. This is what they want so they can charge you more money at $ 5.60/cu ft over. Well when I called May acted like she didn’t know what I was saying. I was polite but really wanted to say «you all are scam artist». The 1 stars are for the packers (they deserve 5) and the moving company itself is 0, nada, zilch. I will be posting on every site that I can and also making a BBB complaint. Companies like this should not be allowed to have a business license. I am disappointed, I have my stuff to be delivered for June 11. I will see how that goes. Again DO NOT use this company, do your homework and if there is a problem report it so other people will know. My price was 1700 and at the final $ 4,250 and that was with a discount. This is how they get paid by scamming us at the end. Thank goodness I am in the position to have this company investigated further and they do not need to be in business. Beware! beware!

Moving is awful. Honestly even when it goes well it’s still not pleasant. I’ve been involved in enough moves to know this thankfully. Now that being said, Royal did a pretty bang up job. They replied quickly to my email, the quote was low, but honestly that was expected considering that the amount of stuff being moved out of the 2 bedroom was much more than you usually see in a 2 bedroom. The price was extremely fair however. They arrived promptly, which I have to say surprised me and has only occurred to me once before. Overall I still hate moving, but Royal did a fantastic job of NOT making me hate it even more!

I would offer negative stars if possible. I was doing a cross-​country move from Los Angeles to Louisiana and was on the search for a decent price. Royal Transportation was one of the lowest prices but the reviews on Unilocal and other websites troubled me, which I mentioned to May (our contact person from Royal Transportation). She reassured me (many different phone conversations) that they would not be charging any price above what the inventory quote that was given to us. (NOTE: in fine print, they charge you a much higher price per volume of any amount that is above the inventory that you give them.) So, I gave them an inventory volume of much more than the boxes that I had. I have a 2 bedroom house and quoted approximately 10 more box volumes than I actually had, so that I would not be charged over double for any boxes that I may not have accounted for in the original inventory that I have them. Pricing came out for around $ 2500.
On the day of the move, a man and crew come by (LATE) to our home and start numbering off all the boxes and furniture. Then they say that there are some boxes that we did not put on the inventory and that there are some furniture that they need to re-​package (which will charge us extra) and that the end cost will be over $ 4000. What the heck! I called May to ask her what the hell was going on and she said that the movers noticed extra charges that would be incurred. I asked her if were there any boxes or furniture that was not accounted for. May replied no. Then I asked her what the extra cost was for. And she could not give me an answer because this company is a SCAM!!! They do not honor the original quote that was given and make up any excuses to charge your more. I had double checked all of my boxes and furniture so that it would not be over the inventory quote that was given to me. I packaged everything so that my stuff would not need extra padding. No more explanation needs to be given for such a crap company like this. If they try to reassure you that there will be some customers that just don’t like them. Don’t believe their excuses and lies. I ended up telling them to just leave and missed our move-​out date as a result.
I’m also reporting this to the BBB and the attorney general (for being a fraud and scam). Do not use them!

This is a followup to my review of 7÷30÷12 in response to May’s 3÷21÷13 comment that my deposit was refunded on 8÷5÷12. She is correct that my deposit was refunded but that was only after I disputed the charge with my credit card company and received resolution that way. The initial deposit was in April 2012 so as you can see Royal Transportation Moving and Storage would have done nothing to rectify this matter if the credit card company was not involved.

This is regarding the comment posted by May, an employee of Royal Transportation, offering an apology for the dismal service exactly one year after our move. We made a contractual agreement with you that our furniture would be delivered within that specific time frame, but your company does not follow through with its own contractual obligations, as many other Unilocal reviewers have stated here (check the filtered reviews). You really cannot apologize with any sincerity a YEAR later. If this is truly an attempt to honor our contract and make amends for holding our furniture hostage well past your promised time frame for delivery, how about a full refund?
Here is my original review:
I could not give this company a more dismal review. DO NOT USE THESE MOVERS. Royal Transportation North Hollywood, in essence, is trying to run a business using scam tactics to lure in customers, taking advantage of every vulnerability a customer has once the moving truck is loaded, then they keep customers waiting weeks for their delivery with false promises that the shipment is only days away.
My husband and I moved to Savannah GA from our apartment in West Hollywood in March 2012. My husband was given a quick estimate over the phone from «Jessie» with Royal Transportation, that based on our number of boxes and items of furniture, we would be charged about $ 1500 for the total move. Great, we said, but how could it be so cheap? we asked. We trusted Jessie’s assurances that «we are able to offer competitive prices because we are local».
On the day of our move, the truck was packed and only then did the main person in charge, inform us that the load was much heavier than the quote and his estimate was $ 3600. Once all of our items were loaded onto the truck and they knew we had to vacate the apartment the same day. We were given the option to follow the truck to their weighing scales where we could see the actual weight of the truck and we could be charged according to the actual weight. «The scale usually comes up with a higher price» we were told, to discourage us from challenging the estimate. We were also expected to pay a large portion of the price once the truck was loaded, unlike reputable moving companies, who charge the full fee upon delivery.
We did not know that Royal Transportation depends on naïve customers like us, who don’t take the time to do their research and see they have 19 complaints against them on the Better Business Bureau website.
BBB advises, «We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped.»
Once the truck was loaded and our belongings were sitting in the Royal Transportation storage, we were given a time frame that delivery would take place by a phone representative «May». This guaranteed time frame was actually changed several times, extended longer and longer, until we had been sitting in an empty house in Savannah GA for over a month. We called May every single day to ask when our load would leave their warehouse. Every day we were told the same line, «Any day now.» We were misled to believe that the shipment was sent at one point, then later told it had not left the warehouse at all.
On one occasion, while in daily phone contact with May, we were transferred to the dispatcher, who identified himself as «John». When I asked when he thought we would receive our shipment, he raised his voice to me, took a sharp tone, and rudely talked over me to stop me from talking any further. I have never been treated so shockingly in customer service, by someone who sounded like he was doing me the favor of doing absolutely nothing but staring at my belongings gathering dust in his warehouse for over a month.
A month later our belongings arrived, for some reason taking nearly two weeks to get across the country, when it only took us three days to make the drive in our car. Two boxes were missing, our dishes and glasses, I might assume they were smashed and broken and thus left out of the shipment, or simply left behind somewhere. To add insult to injury, we were expected to pay the remainder of the moving costs in cash on delivery. I have never been so relieved to be finished dealing with any business.
Point blank, this moving company is rude at best, irresponsible and completely deceptive at worst. Preserve your sense of self respect and save yourself the pain and suffering and use a company that is well reviewed on BBB or go with one of the well known major moving companies. A special message to Royal Transportation: Your whole approach is dishonorable and demeaning to your customers and reflects shamefully on your character. Save the hassle, stop the lies and start doing honest business.

October 16, 2012,
we’ve moved multiple times during the last 20 – 30 years and this is by far the worse move my wife and i have ever experienced. we were given a delivery date of 7 days from keystone, co to san antonio, tx; were told that our household goods would be shipped picked up and delivered on the same truck (it wasn’t); it was supposed to go to denver and then make its way to san antonio, tx (it didn’t; our household goods were shipped all the way back to california where they sat in a warehouse for over 2 weeks. it took them 20 days to transport our household goods from keystone, co to san antonio, tx. when i kept complaining they told me that in the fine print they had up to 21 days to deliver our household goods. we were livid and disappointed. because it wasn’t delivered when promised we were forced to spend hundreds of dollars to live in a motel for over 20 days while waiting on our household goods.
we were quoted a price of $ 1400 and ended up being charged $ 2800 plus days in motel and eating out before they would unload our household goods. in addition the guy who delivered to our home was rude, crude and insulting to my wife and i.
this was not a full house move but consisted mostly of boxes and a few pieces of furniture. most of the furniture that was delivered was damaged in some way. from a door on an amoir being broken almost beyond repair to a long skinny table having multiple gashes across the top of it even though it was wrapped, another table had the top caved in and a metal office caddy must have been damaged and been thrown away because it never arrived. when our household goods left keystone, co they all had numbers on them that matched up to the inventory sheet. when they arrived many of the boxes didn’t have numbers and therefore we weren’t able to check them off the inventory list and didn’t know what had arrived and what was missing. we still don’t have a clear picture of what is missing since we haven’t unpacked everything and the inventory list only has a number and a box and no description of what may have been it. it may be months before we know what was in the boxes that didn’t make it. we know for a fact that we are missing at least 4 boxes that had premium quality red wine in them. the reason we know this is because the wine was shipped in distinctive wine boxes and not the standard shipping boxes. in addition we are missing several external back up drives that were in a well-​marked boxs with office supplies on it. the boxes that were marked with what may have appeared to the shippers as valuable are missing. the office caddy mentioned above was 3’x3x3’ made of metal and had 4 drawers in it that would hold office supplies. it was empty and was never delivered to our home. in addition it was wrapped with a blanket for shipping. this was a $ 250 dollar piece of furniture from the container store and the 4 cases of wine are valued at more than $ 4,000. we also had a box mssing that had most of our bar items in it, including some liquor (estimated value $ 300.00.
given that the items missing were clearly marked on the box or obvious and had a high value associated with them i can only assume they were stolen and not lost as royal transportation claims.
supposedly, they have been looking for the items i specified for more than 3 weeks without success. in addition and in order for me to file an insurance claim i need the drivers paperwork that i signed at the time of the delivery. royal transportation moving and storage keeps telling me that the driver has not returned back to california and therefore they can’t /​won’t send me the paperwork so that i can file a claim. we are at our wits end and don’t know what else to do at this point. every time i call royal transportation moving and storage i get excuses as to why they can’t send /​won’t send the drivers documentation. this documentation also has many of our notes on it regarding our household goods and the delivery.
i recommend that no one use royal transportation moving and storage in n. hollywood, ca given our experience and the experience of others who have shipped with them. they may also operate under other names or out of other cities. as stated above based on what is missing i believe they stole the items that had value to them or the driver and delivered the balanced beat up and damaged.

DO NOT USE THIS COMPANY! The 5-​star reviews on here are fake. First, look at their website. You can’t even understand anything on it. It has awful grammar. Sounds like either a child or a person that can’t speak English wrote it. We went with the company because they were nice on the phone and offered us a set price of $ 1,400 for our move from Los Angeles, CA to Cincinnati, OH. We told them what we had and they estimated the weight and said if it ends up being more than that, they’ll give us a price of 60 cents for ever pound we’re over. The movers showed up 13 hours late. After they packed everything and we made them dinner and bought them coffee, they said we were over in weight and our new total would be $ 3,700. He was charging us 80 cents for every pound, not the 60 we were promised. Since they came so late and their office was closed, the mover said we can sign for the new price and talk to the office tomorrow to get the price we were promised. When we called the office, they said we signed the paper so there was nothing they could do. They said the truck would take 5 – 12 days and we would get a call 24 hours before they arrive. We drove our car there. They called us when we were 2 days out and said they’ll be there in 14 hours and if we weren’t there, they would put our stuff in storage and charge us an additional $ 1,500 for that. So we didn’t sleep and drove through the night. They again arrived late. We paid the company everything except $ 1,500 which they said needed to be paid in cash when we get our stuff. When the truck finally arrived, it was a man that didn’t work for the company. He was just some trucker. He actually came with 2 other men that HE hired from Craigs List who came in their own cars. None of them had any moving or loading experience. And then when they started unloading the truck, IT WAS THE WRONG STUFF! Our stuff was nowhere to be found. The stuff in the truck was a family’s that was moving from LA to Washington state. We again couldn’t get ahold of anyone at the company because it was so late. Then this man that drove the truck tried to leave with our $ 1,250. I was hysterical and extremely upset. Finally, after 30 minutes of yelling and almost calling the police, the guy gave us our cash back. The next morning, the company knew nothing of this and had no idea where our stuff was. Then they found out our stuff was sitting in a warehouse in LA and because they won’t send a truck just for us, it wouldn’t go out for another week. We basically lived for 3 weeks in an empty apartment on an air mattress, eating out every meal. We had nothing. We called the company every day trying to see where our stuff was and trying to get the price lowered. We talked to May, who is the only secretary there. The manager was never in. They kept saying they’ll call us back and not once did they call back. When we finally talked to a manager, not only would he NOT lower the price, but he said all our problems are not an inconvenience to him. We started recording the conversations we had with them. They would say something and then the next day, they would say they never said that. A month after we left LA our stuff arrived. There were A LOT of broken things. A lot of glasses were shattered. The couch was broken. A computer monitor. Microwave. Box spring. All those things had to be thrown out. The boxed were literally thrown into the truck. They were upside down, sideways, stacked wrong, and everything else that could be wrong. They said they will compensate us but its something rediculous like 20 cents for every pound of the broken stuff. I doubt we’ll see that money. Everything that a moving company could do wrong, Royal Transportation did. We felt like they went home and laughed at us while they counted all the money they took from us. They literally ruined our lives for that month. Please do not use them. They’re not even a real company. It’s like 3 people working at this office and they’re never even there. They just want your money. They don’t care to help you at all. It’s a scam. DO NOT USE THEM!!!

Please do not use these movers. They’re not BBB accredited and have numerous complaints on their BBB site as well.
My mother-​in-​law hired these people to ship a piano from California to Louisiana. We were told it would be there in a few weeks but it took much longer. This wasn’t super important to us as we were in no hurry, but if they are moving something you need soon, it would have been a huge deal.
First of all, they overcharged the sender on weight by more than double. For a piano that weighs between 500 and 800 lbs, they charged her for 1800 pounds. There are no pianos anywhere that weigh that much. This is an upright piano. So that’s about a thousand dollars they ripped of to start.
Secondly, although they had initially said the moving costs were paid for in full, they tried to extort an additional $ 300 as a delivery charge on the day they arrived. We refused to pay them the extortion and we called the home office in California and spoke to «May.» May’s helpful tone turned out to be a charade and she claimed that this hidden charge was buried in the contract’s fine print. The delivery guys kept calling saying they were holding our furniture hostage until we paid them — and they would only take cash! of course… Arguing with May on the phone and threatening to call the cops didn’t help too much, but they did finally agree that an extortion of $ 200 would be sufficient to release our furniture. (I didn’t realize they had also overcharged on weight until after they left, when I signed the receipt form.)
We were told that their big moving truck couldn’t make it down our street– therefore the additional money to hire a U-​Haul — but we have seen many other moving trucks on our street. They arrived in a U-​Haul, with 3 local laborers that were obviously hired at the Home Depot.
Finally, after they left we realized they had shipped the wrong paining along with the piano, so we got someone else’s art prints (if you’re missing some large travel prints, please contact me via Unilocal!), and they probably got my brother-in-law’s painting. We should have opened that box before they left, obviously, but it’s clear that they don’t even write the name of the recipient on the box to whom it’s going.
The guy delivering the piano was not physically threatening and was courteous besides the extortion, and the piano seemed well-​wrapped and they took care when moving it in the house, and it did eventually make it in one piece, so I guess there’s one thing that’s better from them being the lowest possible rating, but they clearly operate on people’s naiveity and trust, and are scammers as far as extracting additional money from you.
They will give you a cheap quote, but you will pay much, much more, and it will take much, much longer to arrive. It says a lot about the state of business in the US that such a business can be allowed to continue to operate after they have caused so many people so much pain and money.

DO NOT USE THEM.
I like others got lured in because of the initial cheap pricing. We understood the risk involved if we were to eye-​estimated everything. So, we have created a precise inventory (with exact box sizes, and numbered all our boxes exactly).
This is the exhaustive inventory we gave them. It took hours to measure each box, count, put a sticker of numbers on each box:
1.0 CF Boxes = 5
1.5 CF Boxes = 17
2.0 CF Boxes = 11
2.5 CF Boxes = 10
3.0 CF Boxes = 18
4.5 CF Boxes = 4
5.0 CF Boxes = 1
5.5 CF Boxes = 1
6.0 CF Boxes = 2
Other Items:
Toddler Bed & Mattress
Paper Filing Rolling Cabinet (2.5′ X 1′ X 1′)
Large Immigration Bag
3 Executive Rolling Chairs
1 Bookcase (3.5’X3.5’X1’)
Clothes Steamer (Tall)
Grey Smal Filing Cabinet (4.5 CF)
Large Wardrobe Hanging w/​Clothes (5.5’X 4′ X 1.5′)
Queen Bedframe and Mattress
Electronic Keyboard and Stand (Thin, already folded)
Crib & Mattress
6 Drawer Dresser w/​Mirror (Double Dresser??)
Night Stand
Tall Dresser (4’X2.5′)
Christmass Tree (already in Box, 3′ long)
Frame Box with frames (4’X3’X.5′)
Large wall frame
Tall Tower Fan
Single Desk
Baby High Chair
Child Paint and Easel
Child Kitchen Set
Child Jumper Circular Disks (2.5’X2.5’X.5′)
Bike Trailer (already folded and in box)
Jogging Stroller
2 adult bikes
1 child bike
this is what we received back from May, the secretary, who sounded really nice and believable.
Order For Service Binding (She made sure to assure us that this contract was binding).
Relocation Details
Job No: E434027
Representative: Davina
Move Type: Residential Long Distance, 1817 miles
Estimated Volume: 621 cf. (4347 lbs) $ 3.50 per cf
Move Date: Monday, 10/​15/​2012
Reference By: VAN​LINES​.COM
Created on: 08/​02/​2012
Relocation Estimate
Basic Estimate Price $ 2173.50
Coupon Discount: — $ 138.50
Basic Valuation Protection:
$ 0.60 per lbs. per article
$ 0.00
Total Moving Estimate $ 2035.00
Customer Payment: $ 350.00
Full Value Protection Amount of Liability: $ 26,082.00 (Optional)
Deductible Levels: $ 0 $ 500 $ 750 $ 1000 $ 1500
Valuation Charge: $ 0.00 $ 391.20 $ 312.96 $ 260.80 $ 234.72
Total Estimate Plus
Valuation Charge: $ 2035.00 $ 2426.20 $ 2347.96 $ 2295.80 $ 2269.72
Customer’s Initials: x_​_​_​_​_​_​_​_​_​x_​_​_​_​_​_​_​_​_​x_​_​_​_​_​_​_​_​_​x_​_​_​_​_​_​_​_​_​x_​_​_​_​_​_​_​_​_​
The day came, movers showed up and saw our stuff and quoted $ 3800, when the binding contract was for 2269.72. The mover himself said that our boxes were exact to the tee, the inventory was accurate, but had to charge us more and gave us a vague explanation that it’s more volume than what they expected. There were some phone calls back and forth. Then, I decided to tell them to unload my boxes back home. It was the most ridiculous experience I’ve ever had and TRUST ME, this company is a SCAM. They’ll quote you deliberately lower price and will charge 100% increase on the day of moving (They quoted $ 2,000 and they told me a price close to $ 4,000), which will put people in tough positions. DO NOT USE THEM.

21 complaints to the BBB in three years says it all.

Please stay away from this company! I have proof of them ripping me off and will be happy to share it with anyone who would like to reference. They are horrible as soon as they arrive to your home. When you call them to give you a quote, both women named Jesse and May are super friendly at first trying to get your business by ensuring that the quote they had given you covers «everything». They are scamming you to hire them and once the send the movers to your house, they say that you have way more than what they had initially quoted you and will tack on exorbitant charges. They basically ambush you and make you think that they are giving you the best price for the service– in actually they are not. They also claim that they are a full service moving company with their own trucks and they do not own their trucks whatsoever. They use a third parties for pick up and deliver your goods. My belongings were stuffed poorly in big boxes and they also damaged my furniture. Reputable companies should not charge you by the CU. FT. – so on the quote they go by pounds and once they arrive, they use CU. FT. to come up with your new estimate. Don’t let them take your money like they did mine. I’ve filed complaints with all agencies that protects consumers from this type of deception and will continue to pursue this until they no longer can take advantage of people. I want to educate people to always do their research– my mistake was trusting these people to move me. They will try to be nice to you and ensure you that they’re legitimate but I should’ve take the word of the other moving company who told me that they’re not. I should’ve known from the tacky, underdeveloped website that they have up. Look for yourself and see. Lastly, Mike, from accounting is a bully and will tell you that he doesn’t have to explain the charges to you that it is «on your bill» and written bill is vague and will state «included» in all categories and some random fine print about the move and how to pay them.

I ended up using a different service. Just on the phone they were rude. The basically hung up on me. I read all the filtered reviews and I see now that I made the right decision. Stay away from them

Please check the «FILTERED REVIEWS» for this company so that you do not get ripped off like me & so many other people have been.
This company will double charge you, wreck your furniture and then to add insult to injury… they will curse at you while delivering the furniture LATE.

Under NO circumstances should you use this company. Rude and unscrupulous, they will rip you off and charge you twice the estimate. Fragile boxes will be crushed. Do not be fooled by «May,» who presents herself well on the phone. Read the filtered reviews, and see for yourself. WARNING WARNING WARNING, do NOT use this company!!!

They were horrible! They charged me 180% more than my quoted price. The movers damaged my solid wood floors. I was quoted $ 1365.00 and was charged $ 3826.00. I asked them to bring back all my items and they refused to do so and I put a stop payment on the check so they would give me back my stuff and they proceeded to make an unauthorized charge on my mom’s credit card. One of the movers called me a name that starts with a B and ends with a H. They moved the furniture even though I repeatedly asked them to bring it back and caused damage to the new flooring on the other end. I am going to challenge their weight. They said all my stuff weight over 5500lbs which is literally impossible. Plus they refused to give me the weight of the truck before the items were loaded. If i could give them negative BLACK stars I would. They monetarily RAPED my parents held out stuff hostage and delivered everything after I had asked them not to. They also refused to call me back after I called them several times a day every day for over a week. EVIL EVIL COMPANY!!!