My wife and I have been to the Inn At Aberdeen several times as a quick relaxing getaway. Our first few experiences were great! Our previous experience in 2015 was okay, but not the best it had been in the past. Sadly our 2016 visit was very disappointing, and we are very hesitant to go back in the future. We are unsure if there has been a change in management, but since 2015 it has really gone down hill. Our recent visit on Wednesday, May 18, 2016, we arrived at 8:00PM. The innkeeper on duty quickly made us feel a little uncomfortable. She told us twice she was getting worried about us, because it was getting late. We mentioned that we had work, and that we were really looking forward to staying with them. She proceeded again in tell us how late it was. 8:00PM seemed like a reasonable time especially getting off of work. Maybe we were wrong? Our room was called«The Cawdor» and it wasn’t as clean as it normally was. The carpet could use a bit more attention, our bedspread had yellow stains on it, the Jacuzzi had black stuff floating in it when filled, the on/off button got stuck, and our room was very hot at night. The wi-fi didn’t work, however that can be considered a blessing to some people who look to disconnect. The bed was hard, and the fan if set on high and was very wobbly and made a lot of noise, again it was very hot in the room. Breakfast was in the kitchen, and not in the dining room because a small meeting was going on. My wife and I were the only guests in the kitchen, and our yogurt parfaits were already waiting for us. Now I cannot tell you how long those parfaits were sitting out, however I will say although the taste was fine it was watery, warm and mushy. The friendliness of the morning staff was polite but not super welcoming. It was unprofessional when the innkeeper was having a telephone conversation in the kitchen with a staffer who blew off their shift and then proceeded in telling the two kitchen helpers the tale of woe. The staffers continued to gossip about the girl and carried on with their own conversation. They weren’t very attentive because they were involved in their own conversation the entire time, and also were scrubbing pans. The breakfast was okay; scrambled eggs, store bought frozen potatoes and and frozen sausage. Lastly we went back to our room to take our time leaving the inn. Our check out wasn’t until 11:00AM and it was only 9:15AM. I get a knock on the door from«housekeeping» although it was one of the rude girls from the kitchen who prepped our breakfast. She told me that I needed to move my car because a wedding was happening that weekend, and a tent service needed to setup a tent where my car was. No please. No thank you. No apologies. Just a crass tone. I quickly moved my car to another area of the parking lot, however the innkeeper on duty proceeded to ask me to move it again as I was heading back to my room. Clearly annoyed I told him we were leaving in 5 minutes, and he accepted that answer. In my mind, as a venue that deals with guests they should have been a little more on top of coordinating this. Maybe they should have had the innkeeper from the night before tell us where to park, or maybe they should have had it roped off the designated tent area. That way they don’t need to bother guests in the morning. Anyway nobody was at the front desk and so we left the key there. Over all My wife and I felt like we were an inconvenience from the start. We are not looking to be served and we are not demanding, however we are looking for a place to relax. It was so unwelcoming. In all honestly you can get a better experience at a hotel chain that serves free breakfast.
Steve B.
Évaluation du lieu : 1 Griffith, IN
Inn at Aberdeen is very cold and unresponsive. We booked a room for our anniversary on 12/27/2015. My daughter was visiting from California and has a history of mental illness and had breakdown on Christmas Day. We had take her for treatment and had to cancel. I called To reschedule at a later date and it took 3 calls to get a return call. When I did get a call they had to check with the owner. It took another call to find out I had 30 days to rebook or lose the reservation deposit. We are booked every weekend in January, so we lose our $ 135.00 deposit. It’s not about the money it’s they have their rules. I have my rules I will not stay here and will advise all friends not to support this venue. This my Unilocal review.
Leah C.
Évaluation du lieu : 4 Chicago, IL
great getaway, sweet staff… exactly what my family needed for a labor day getaway. our room was on the opposite side of the house so it made it really strange to march through a formal luncheon sweaty and covered in sand after a day at the beach. the rooms are very comfortable with a great set-up — the adjoining living area was perfect for our toddler’s sleeping quarters. the bathroom needs to be updated, however. the«green» that laced the tub and fixtures was a little concerning. i was a bit too afraid to use the jacuzzi. breakfast was fine — a bit rushed and commercialized unlike other b&b’s. the yogurt parfait was always nice but my vegi option was just a bunch of buttery scrambled eggs. the first morning, they seemed more prepared with a high chair set up and a mini yogurt parfait for our son. neither day did they offer to get our son anything else(i think some sausage links would not be too much to ask for). luckily since they seemed to have forgotten my vegi needs(even though they confirmed with us 2 – 3 times prior), i just fed the sausage on my plate to my son. the staff welcomed our rambunctious son with open arms and we were so very grateful for the stocked fridge full of pop offered in the solarium. great location — not too far from the beach, super close to the taltree for the train exhibit and very close to downtown where we enjoyed the splash pad and valpo velvet.
Juanita R.
Évaluation du lieu : 1 Schaumburg, IL
So disappointed! Arrived on 12÷24÷14 and checked in, leaving immediately afterwards for our Christmas Eve celebration with family, returning to the property after midnight. We were tired! We turned down the bed to find blood stains on the sheets. It was too late to do anything about it, so we slept on top of the covers. Absolutely disgusting! We took photos of the stains and emailed them to the hotel owner. Two months later, Feb.18th, no response from them. I called to follow up today and spoke to the owner. He clearly didn’t take ownership of the problem, saying«Oh yes, I forwarded your email to the front desk mgr. on duty that night». Is that how they handle complaints? I ask for nothing, but a simple apology and a «we’ll look into it» would help. I own businesses and if I receive a complaint about my business, I personally handle it. I don’t pass it along. His tone was dismissive. He actually questioned the«freshness» of the blood. It’s unfortunate really. The place is beautiful, tastefully decorated with nice little touches and amenities. Mr. J, take a lesson in customer service. It will go far in customer retention.
Karan F.
Évaluation du lieu : 3 Hilliard, OH
I want to love this place-the inn keepers are very friendly and the breakfast is decent. I enjoy staying here in December because they do a wonderful job of decorating. Unfortunately the rooms really need updating. My biggest gripe is that the pillows and mattresses are hard and lumpy/I have been here two nights and not gotten more than 3 hours sleep.
Beer H.
Évaluation du lieu : 4 Brookfield, IL
This is a great little getaway from Chicago! I use to live in the area, and I had to come back for wedding in Aberdeen. We stayed at the Inn while attending the wedding. We loved it so much we came back and had a nice little weekend in Valpo. It is such a cute place. And hey, free cheese cake!!! They have a little area with drinks and fridge with cheese cake in it! NICE!!! Also, being a bed and breakfast your stay comes with breakfast. The food is always insanely good! The only problem is that it ends at 10. I don’t know about you but If I don’t have to go to work, I have a hard time getting out of bed before 10! Most of the building is a old house, and they added on to make the Inn. The only bad thing that I can say is that it is beginning to look a little dated. They need to take down some of the wall paper, and get some of the brass fixtures out of the bathrooms. Speaking of the bathrooms, they all have Jacuzzi tubs. Every room has a fire place that cozys up the room on cold winter nights. Even though it is looking a little dated, the style is timeless and it gushes comfort! If you are looking to get out of Chicago for a few days check them out! It’s only about an hour had a half from downtown, and around $ 150 a night.