Steak ‘n Shake

I can see by all the prior reviews that the management at this Steak & Shake does not read or take action based on these reviews. That is a shame. When their food is served up right S&S has some pretty good food. Unfortunately this location all to often misses the mark. What is the point of cooking up all the ingredients for a breakfast biscuit fresh and then serving them on a completely stale bisquit? I am not talking just a little stale. I’m talking hurts to try and take a bite stale. I have tried to get this point across to them in person on several occasions but it falls on deaf ears. I guess I will be forced to find a new place for breakfast.

So tonight my family and I stopped and got milkshakes. We payed on the steak and shake reward app. The person at the window was VERY unfriendly! She should not be working in a service industry. As I said we payed on the app well the lady said «ugh this stupid reward thing» she had no idea how to scan it and needed help and my family and I just start laughing, because honestly it was funny to hear an employee say that about their own thing. It took them 20 minutes to make 5 milkshakes. I love milkshakes but honestly I would rather go spend my money on Starbucks. Even if Starbucks is a little more expensive, at least they know how to use their reward app, their nice, and not rude!

Not the best food, but the milkshakes are worth it. The service is slow, and the staff is not personable at all. It’s really nothing special.

Horrible. Last night, at about 11:30, my friends and I went here after prom. It took a little over five minutes to be seated, but that’s not a problem. As we were being seated, she already asked us if we had an idea of what we want, as she gives us a single menu for five people to share. We told her might just get shakes then she left. Never saw her again. We were there for half an hour and we were never checked on, asked if we knew what we wanted, or even offered any water. After a half hour we decided to walk out and go to the Taco Bell across the street. This is a huge disappointment because I love steak and shake; they have phenomenal shakes, fries, and burgers, but this individual institution is wretched.

I’ve always been a fan of Steak n Shake and think they have the best burgers for a fast food joint. I am usually just going through the drive-​through and never had a problem with service. We decided to dine in this past Sunday and was immediately grossed out by lack of cleanliness. The floor was disgusting and as I looked around i noticed a film on everything. This place needs a major cleaning. I didn’t want to drag my family out of there because I figured we would be in and out. I was visually tortured for over 20 minutes as we waited for our food. Dear Steak ‘n Shake please clean up so I can go back.

This review is for drive-​thru as we have never actually gone inside here. The food we get (normally hamburgers, fries, shakes) is always good. They get our order correct down to the thick shakes we ask for.
Watch for coupons in the mail. That’s how we normally get a good deal here.

Food is average, prices are above the norm. Employees seem variable, some days good service, some days really bad. One time my entire family was jonesing for milkshakes, we went to the driveup window. They refused to serve us, for 30 minutes!!! Too busy, no orders right now. Come back later. No, I’m not kidding. I said we just need shakes. NO FOOD!

This place is awful. Everything is dirty, including the bathrooms. The wait staff can be heard complaining about who gets what tables constantly. They all look like can use a shower. We’ve tried this place several times since we moved to town. I could not wait to leave the last time. We will NOT be back.

Steak n Shake used to be our go to late night food choice. Then a lot of locations closed and we moved to the west coast where they do not exist. I ordered the Frisco Melt which I still love. I ordered cheese for my fries because I remembered the fries suck. However when I got back to my room I found no cheese. Very disappointing.

Everything I like about Skyline Chili, I dislike about Steak-​N-​Shake.
I was on my way from Lima, Ohio, to Chicago at 4 a.m. and thought I would either burst from a full bladder or faint from hunger, so I pulled into the only restaurant that seemed to have an open lobby.
Having never been inside, I didn’t realize Steak-​N-​Shake was a sit-​down diner. So I used the restroom and plopped down, ordering a chocoloate milkshake and a double steakburger with cheese. Both were a disappointment.
The double steakburger, with it’s $ 4 pricetag, should have been twice as big as it was. I appreciate it being served on a real, non-​disposable plate with the toppings stacked to the side. The milkshake was good but not great.
Anyway, with tip, the whole thing ended up being $ 10. So much for a quick, cheap bite on the road.