Alert Lock & Key

This company replaced front and back door. The quality of work was horrible. They did not stand behind their job nor repair the front door that would not open.

Good, quick service. Got me in and out with all my keys doubled and a smile on my face.
Very nice guy, too.

I had these guys install a very expensive heavy duty lock when I first moved into my home. they gave me a plastic card that you had to use to get new keys for the lock. Come to find out I can ONLY get new keys from THEM at $ 10 a pop!
And I do not live any where near their store location in Van Nuys. Stay away from these guys. They are bad news. You can do alot better.

Beware of bait and switch with this company. I had the dispatcher schedule me a 10am sat appointment for rekeying six lock cylinders on a rental home in Woodland Hills. Quoted fee was $ 55 service charge plus $ 20/​cylinder. Avi the locksmith arrives and says its $ 35/​cylinder, but he won’t charge me if I send him away. I was from out of town, and had another appointment in a few hours, so I bit the bullet and paid an extra $ 90! But Karma struck back, as the locksmith’s van had a cooling system failure in our driveway and had to be towed to a shop. And the first responding flatbed towtruck said his truck had an aluminum bed and couldn’t carry the heavy van, So «poor» Avi had to wait for another tow guy. The work was done in an hour, but I felt like I had been fleeced.

I looked up locksmith’s on the internet. Alert Lock and key came up under Simi Valley. When I phoned them and asked them if they were from Simi Valley, they advised that they were. When they came out to the house, the locksmith was from Van Nuys and wanted to sell some lock that was way too expensive. I turned HER away but still had to pay the $ 55 service charge.
They will lie to you telling you that they live in the city that you live in when they don’t. Trying to use businesses in the area didn’t work this time… I guess I won’t trust locksmiths either…

The first time I used Alert Lock & Key I had no problems. The second time I called, the guy who showed up refused to show me id and said he was driving the truck and that should be enough proof for me that he works for Alert Lock & Key. I should have sent him away then & there, but since I’d had a pleasant experience before, I let him in. He was rude and condescending. I refused to let him work on the locks and requested that he leave. I still ended up paying the $ 35 service fee and vowed never to call them again

beware the costly upsell of generic «high tech» locks that cost $ 170 each. we would not have gone with this vendor had our circumstances allowed us to shop around for a reasonable price.
update: had a problem with one of the locks –the strike they installed was no longer catching the door. they charged us $ 88 for five minutes of work after their dispatcher insisted we would only be charged $ 55. they’re just shy of devious.

The young man did a great job replacing old doorknobs and deadbolts, it would have been 5 stars but…$ 700.00! I felt that the price was way too high and I wasn’t sure if I was supposed to bargain him down as many people do in my area. Good work but I felt it was too costly…