AVWS

They mailed me a card with my change refund for a washer that didn’t work. That is worth something in this day and age.

Wish I could give 0 stars — DO NOT USE THIS COMPANY! I’m an owner of an apartment building with machines from this company. After over 10 years (with the same machines!) and numerous service/​repair phone calls for machines that were not cleaning or drying properly, we finally got them to install new machines. The first load in the new washer was agitated for over 8 hours in HOT water — because the hoses were hooked up incorrectly and the timer was faulty. The entire load was damaged, faded, pilled, torn. Even though the service tech replaced the timer and correctly re-​hooked up the hoses, the customer service department is claiming that it was not a malfunction of the machine and that as a COURTESY TO ME they will award me $ 25. TWENTY FIVE dollars for an entire load is not a courtesy, it’s a fuck you! Plus they’ve had the damaged items for over 2 months. I’ve decided to purchase my own, non-​coin-​op machines for my apartment building, as a courtesy to my tenants, which is what I should’ve done with all the money I’ve handed over to this company in quarters. Shame on me for putting up with them for so long.

Unfortunately I live in a rental that uses this company for their laundry facilities (washer and dryer). They have come out several times to fix issues with both machines. The last 2 times the dryer did not heat up and I had to insert additional quarters to dry my clothes. I called in the repair and asked to be reimbursed my $ 3 and they sent me $ 1.25; when I called to ask where the rest of the $ was (and also to be reimbursed for the second time the dryer didn’t heat up, even after the repairman came), they said they only reimburse for the cost of that particular load. So, if their equipment malfunctions and the customer has to put in more quarters, they don’t give a damn. Plus, it’s obviously something they don’t mind ARGUING ABOUT either! What a lame company!

I live in a complex that sadly use All Valley Washer Services. I don’t like this company at all, it’s been five days that their machine doesn’t work to load our cards to be able to wash I called today to give a complaint and they said they will fix the machine tomorrow apparently they don’t have a technic in the are, really? Can you believe?! This is a building with 40 families! I wish I can give 0 stars instead of one! Do yourself a favor and don’t hire this company.

Typical ghetto business of LA that isn’t shy to exploit their customers. I live in an apartment with their laundry machines unfortunately. When we switched over from coin-​operated machines to card-​operated ones, they jacked their prices and reduced the minutes. When paying by credit card to add value to their laundry card, they only take some odd amount to ensure that some balance is always left on card. Worst of all, the card loading machine once declined my credit card charge and the charge still went through and posted on my credit card statement. The machine did not print any receipt. Their customer service never answer a phone call, and never return any message left with them.

I live in an apartment complex that has the card operated machines and everytime I load my car I have a problem it’s so frustrating it never takes my card says theres an error even after I wash my clothes and dry them its like try smell worse then wen they were dirty

I am an apartment building owner and have been using All Valley Washer Service for several years. I have had no problems until a recent incident which was handled so unprofessionally that I am inspired to write my first review on Unilocal.One afternoon, my tenant walked by the laundry room and saw the drier machine on fire. The flame was 5′ high and lucky for me she immediately called the fire department. The fire was extinguished and there was minor smoke damage in the laundry room but the drier machine was destroyed as well as all the clothing inside. The fireman determined that it was a faulty machine and the fire started within the machine. After the incident, I called All Valley Washer Service numerous times and emailed them photos of the fire with the description of what happened. They replaced the machine the following day, HOWEVER, they NEVER responded to me with any explanation of why that happened or what they were going to do to prevent this from happening again in the future. Their machine could have burnt the entire building with the people inside it and they don’t respond at all??? This company is a joke! It truly exposes their marginal mom and pop operation. I just feel like their trying to just avoid me and hope I just go away given that the machine was replaced and it’s functioning now… what’s the big deal?
After 2 ½ months, they finally responded to my tenants claim for damages to their clothing. I just hope this company handles this correctly.