Big 5 Sporting Goods

I have never been to this BiG 5 but I was looking for some assistance and the guy on the floor in the shoe department was not helpful whatsoever and/​or knowledgeable… I had to go to the nice cashier to help me and she was very helpful and stepped away from the cashier because of course no line and assisted me… She also had exceptional customer service with customers prior to helping me. I really appreciated her help very much!!!

Been going here for years. Arturo helped me out and was very informative in my purchase of a new knife. Very professional and courteous.

This is the smallest and oldest Big 5 I have ever seen. Granted it’s a rather old chain, but still.
There are a ton of homeless people around the building. There’s a rather large parking lot considering the amount of people that probably frequent the store, which is nice.
They do NOT carry lacrosse gear.

Terrible, terrible, terrible! Called in, asked for a specific product and when I get there 10 minutes after calling they tell me they «just sold out». Then the manager tries to say I was wrong when I called and was very specific in regards to what I was looking for.

Everybody is stupid here. The tall man who has curly hair I don’t know how is he working here. His a very ugly.

Friendly staff, helped me find exactly what I needed for the lowest price. The manager here is awesome.

Yes it’s cheap, but seriously is it that hard to run a store with descent customer service where you don’t feel ripped off? Apparently for Big 5 it is. I went in for $ 20 shoes tonight and tried on several pairs. Finally I found this incredibly comfortable pair of Skechers sandwiched between 2 signs advertising men’s shoes for under $ 20. A nice clerk found me a pair in the size and color I wanted. So I brought them up to check out and was told they were $ 60. I informed the clerk that they were on sale in the $ 20 section she immediately got defensive and called up the manager, clearly not the first time this bait and switch gambit had been perpetrated in that store. So the twelve year old manager came up and immediately started to explain how I was wrong about the price. So I walked him back to the poorly merchandised section and showed him the shoes sitting between the 2 signs and again instead of an apology about their crappy merchandising I start getting a dissertation about why I was wrong for misunderstanding about the price. At that point my tolerance for idiocy was broken and I let into the nimrod. A simple apology might have gotten me back for the «real» $ 20 shoes, but screw you Big 5 you get nuthin’!

Horrible customer service. Already knew what I was getting and the employees were giving mouth.

First I called and they were very helpful over the phone. They gave me all of the information I requested and the person I talked to was friendly.
I went down there to get what I needed and upon entry it was very easy to find as the store products were visible with a quick glance around.
I got what I needed and the products were awesome. They worked as they were supposed to and the prices were pretty decent. I purposely went out of my way to this store after calling the one in Burbank and not getting a very good response. I was very satisfied with my experience here.

Great inexpensive place to purchase sporting goods. Clothes, shoes, etc. I bought my tennis rackets from here and some sport clothes. Friendly and helpful staff.

The people that work there talk amongst themselves instead of help you or see if you need anything. Just saying, I don’t like waiting for people (who are getting paid) to finish their conversation then walk to the counter so I can give them money. Its all good they have some cheap prices on running shoes.

I purchased a tent from Big 5 — the first time I set it up in windy conditions, the tent pole snapped. I went to BIg 5 and the manager allowed me to exchange the tent for a brand new one. I appreciate that they stand behind their products and they are willing to do what is takes to keep their customers satisfied.

Horrible customer service. Only reason why I come here is because its cheap and have variety of things.
I hunted down someone to open a dressing room and was instructed not to leave anything in the dressing room. So where will I put the clothes that I don’t want??? I put everything I didn’t want back on the clothing racks like I worked there.
Most of the time they were talking and not helping people out.
Tsk tsk. If it wasn’t for them being cheap and I wouldn’t come here. Maybe that’s why they have bad customer service?

Once in a while they have good deals. The rest of the time, it’s overpriced.

This review is for 07/​07/​2012. I swear I wrote about this Big 5 Sporting Goods Store before. I don’t live too far away and I’ve always shopped here for my footwear needs. If Unilocal tells me to write, I shall write.
Earlier in the day, I noticed the rubber on my shoes were so worn out that I had to get a pair of hiking shoes for my hike to Solstice Canyon in Malibu. There is always plenty of parking spaces, but you’ll always notice the trash in the lot. Probably the same trash that was there for years.
As you walk in, the store is very cluttered with sports items, left and right. The shoe section encompasses majority of the store followed by the rifles. I found of shoes that caught my attention. I forgot the name of the brand, but it was named after a bear or something. Just remembered the image of a bear. Unfortunately, the Big 5 Associate could not find a Size 13 Shoe. So, I had to find another pair and found a Size 13 Denali Hiking Boots for $ 19.99. My total was $ 21.80.
The Denali fit pretty well and worked quite good at my hike. This Big 5 Sporting Goods Store is probably the busiest location in the entire San Fernando Valley. Probably busier than Burbank locations. It may not be the greatest, but its been at this location for a long time. They’ve always have the basic needs for shoes and I continue to hope they have sales on everything.
Unilocal is My Review, My Story, and My Life. Its time to share it.

We went here for location and roller blades. Um.wow. this place was super small. We stood in the back and tried on rollerblades for at least 30 mins with no store supervision. it was incredible. so we decided to Unilocal another location and went to Valley Skate and Surf shop. now that place was awesome. I’ll review them in a second.
All in all, don’t waste your time coming here because its obvious that the staff there doesn’t care if you are there or not.

Tiny store. Shoe service is slow. Customer service is so so.

I like Big 5 as they seem to be lower priced than Sports Authority. This Big 5 is somewhat small so the selection is not as big as some other stores. Customer service has always been friendly. Easy parking in the back.

I like Big 5. They are on the small side but they are usually crammed with merchandise and have what I need. They’re stand-​alone stores which makes it easier to get in and out.
This Big 5 was super-​stocked when I went in for swimming earplugs. I found what I needed quickly. They guy at the register was friendly. Easy parking right off Van Nuys Bl.

So, I lost my goggles at the Sherman Oaks public pool. Tragedy, I know. Even though I felt like I was DYING today, I dragged myself to Big 5 because I know that these peepers get super blood shot when exposed to chlorinated water.
As I arrived at Big 5, I took note of the neighborhood. Now, for those of you who did not grow up in the valley, Van Nuys used to be seriously ghetto. Like, it was not a pretty sight (and still isn’t in some cases) but along the boulevard it’s gotten kind of cool! There are many little family owned restaurants on this street! And there were only a couple of B’s!
This Big 5 is probably the best location I’ve ever visited. It is meticulously organized, the sales racks aren’t ravaged and they are very well staffed. I tried on goggles of which there was a decent selection and even splurged on a new swim cap and earplugs! The return policy is great! If I don’t like the fit of the goggles after swimming, I can bring them back! This store offers equipment for all of the major sports. Even hunting! Yay, shooting things!