Harbor Freight Tools

Love this store. Been here several times and always find exactly what I need for a reasonable price. Sign up for their text messages and get 20% off coupon codes. The manager, Mo, is super cool, walks around and makes sure you are finding what you need. You can tell his employees like him and he’s not afraid to step in and ring up a sale when it’s getting busy. Super cool guy. Will be back several times.

Terrible experience at this specific location. Hispanic Cashier girl with pony tail and dark colored skin is rudest person I met. Will not return back here and going to be filing a complaint.

Bad experience they will not honor their warranty supervisor by the name of Nessie is very rude

Store is clean and well stocked. Plenty of parking. Only issue is lack of good help in front of house… Cashier is robotic and lacks customer service… Happy to name her but I did express myself directly with her and feel she should have learned some service basics. Maybe needs to be trained to greet and thank customers.

You really do get what you pay for. I’m not going to lie, i have been suckered into buying things from here for what i thought was a great deal but learned quickly that if something is too good to be true. it almost always is. While i do appreciate their large variety and really low prices, i will stick to buying my everyday tools at Home Depot, or Lowes. With that said, if i am doing a small project i wouldnt mind spending much less to get some tools here, keeping in mind that they will most likely be one time use.

Nice employees, great prices, open early and not crowded — get the 20% off coupons and free tool coupons and you are all set!

Went in and was pleasantly surprised to see that the store was super clean and well organized. They have everything from gardening and automotive tools to hand and power tools. They may not be high end Craftsman, Makita or Stanley brand tools, but they seems to be pretty decent quality tools. As another reviewer put it, if it lasts 5 years and you only paid $ 60 bucks, you’re winning.
After milling about like a kid in a fucking candy store I noticed that my clock in time was fast approaching so I grabbed what I initially came in for, a pair of vise grips pliers, stood in line which moved quicker than a meth head at a pharmacy, paid LESS than $ 5.00 bones and was on my merry way. I definitely have to come back to this place. True, the parking is pretty small, but there is street parking and parking next door at some décor shop.

Man i love this place. Harbor Freight does not sell brand name tools they sell Chicago Electric and Harbor Freight branded tools. Why do i love this place somuch? because the tools are so cheap. You can get an electric chain saw for $ 60! its not a brand name chainsaw but for $ 60 bucks its ok if it last you a good 5 years. Where can you get an electric saw for $ 25 bucks, not at lowes or home depot, only at HB.
I just bought a Reciprocating Saw for $ 20 bucks. Super Cheap Prices at Harbor Freight, if your a DIY and cant afford the tools at Home Depot or Lowes buy them at Harbor Freight.

I bought a «nice» machine that cut french fries, this was in about 4 month ago.
My wife used it once to cut 3 potatoes and it worked fine,
Last week she tried to use it a second time and the machine just fell apart in her hands (lucky she didn’t cut herself as the knives popped out all over the place). Last weekend we showed up in the store with the machine (all parts looking brand new) requesting our money back. We did not have the receipt, but as a member of the store they could pull up the transaction… if they wanted to. The bottom line is, the store manager refused to take responsibility, oh, and he offered me a new machine, the same one… very funny… I am not sure, maybe he was joking… This is not my first bad experience with Harbor Freight Tools Store I also experienced bad workmanship on something else I bought at the West Hills Store. At that store I was treated respectfully and refunded my money.
As a contractor and also as a private shopper it is obviously impossible to check the quality of every product in the store, but the question I have is; if this is the quality of the products then why should I bother wasting my money, the other products are probably of the same low quality!?,

This is a new store in Van Nuys area. I normally go to the one in West Hills but decided to give this place a visit and today was my third time here. This is my impression about this place:
PARKING:
Small. In the weekend it would be difficult to find a space.
STORE:
Huge with so much stuff if you are into gardening, autos, electrical, plumbing etc…
CUSTOMER SERVICE:
If they are not busy the service is not an issue. On the weekend when they had their parking lot sale, there was some waiting to check-​out. But still, I think employees are friendly.
RETURNS:
I returned an item that I purchase a week ago and I had no issues with returning it. Be sure you read the return policies on the back of the receipt.
This is a nice place to shop at really cheap prices. If quality is a concern, then you might want to shop somewhere else. Most the stuff I bought is good quality but not the best. Then again, you get what you pay for, right?

I bought a garden cart for my lawn tractor to haul items in and out of my large yard at Harbor Freight. I bought the cart in October of 2014. We had snow almost immediately after I bought this item, so there was no time to put it together. Here in Ohio, we had about 2 feet of snow on the ground since October. It was a very hard winter for us all.
I opened the box in early April 2015 when the weather warmed to at least 50 degrees. I was so excited to put together my cart. I loved Harbor Freight Tools. It was one of my favorite places to go with my neighbor. I opened the box and started assembling it, I was more than halfway done when I noticed there was not a second side panel.
I emailed Harbor Freight in early April, but never received an answer. So I called and spoke to a young man named Richard. I told him my story, he spoke to his supervisor. His supervisor said ok, we will replace it. We will send you a return label and you can send it back by Fed Ex., it will all be paid for. I thought WOW, this company does treat it’s customers like family. I was impressed.
I waited, and waited, no label came. I called Harbor Freight again and spoke to a nice lady named, Eunice. I told her my story again. Her supervisor said, we will replace it, but you have to pay the shipping and handling. I told her, I cannot do that. It weighs a ton. I said how much does it weigh? She said 87 lbs. I said that is not fair!!! This was your company’s error. I told her, I know it is not her personally but this is not what was agreed to in the previous phone call. She said you are still responsible, and said she would check with her manager again. He said, she will have to pay.
Well I told her this is NOT treating the customers like family and I will be telling everyone what happened. So this is my vow. I will NEVER shop at Harbor Freight again!!!

Long time customer of the north Hollywood location, this was first visit at the new store, first things first the parking lot is much better, The staff is on point and cashiers greeted me twice upon entry and I witnessed the same for every body walking through the door while waiting to checkout, also much quicker. Store is very clean with wider isles, all merchandise neat… Several times was offered assistance by passing staff… It’s hard to believe this is the same chain, if only Home Depot employees were more like these guys. 5 stars solid

REALLY nice looking store. Similar experience to Sean A. Nobody really working there other than cashiers who are too busy to help people. Needed some help with a product, and it took a really long time for someone to free up. Not the employee’s fault, but they’re clearly understaffed.

It’s sparkling and new. Unfortunately the staff is unhelpful, I couldn’t find something that was listed on the website after walking for what seemed like hours, and the biggest problem: the parking lot is too crowded to park a decent-​sized pickup truck in! Who buys tools? Workmen. What do they drive? Pickup trucks. C’mon, guys.

Wow is this hard wear store big right when I walked in I was greated and helped by Kevin he was so nice great customer service helped me find what I needed and told me about an app called retailmenot saved 25% on the most expansive item which was a 3 ton aluminum floor jack for my dad got him some tools which has lifetime warranty thanks kevin!