Keyes Lexus

Car buying can be very stressful, especially with sale people who only try to up-​sell you, or sell you things you don’t want or need. With that said Gary Berndt made sure to take car of our needs and showed us exactly what we wanted to see without wasting our time. He made sure the upstairs finance folks had everything ready to sign. It was a pleasant surprise the way he respected our time, and eliminated the stress of dealing with finance dance (since we already had our own LOC). Gary was very informative, professional and fun. Thanks for making the car buying experience a positive one. Rumor has it he can play drums… well if he play drums the way he handled our purchase, he must ROCK.

I had a great experience at Keyes a few years ago, but I’m going to say «NOPE» this time around.
I found a dealership willing to do a dealer trade to get the exact car I want and for a lower rate than what Keyes offered me. Why would I bother with a dealership that wants to sell me a car, with an interior I don’t like, for $ 50 more a month than what another dealership will do?
I told Jeff that I went with another dealership, but thanks. His response? Bewildering.
Jeff, you don’t know me, don’t come at me disrespectfully. Have a seat. * SEE PHOTO *

Was looking for a new car and I ran into Khristophe. He was very helpful on finding the perfect car for me. I was very particular on what kind of car I wanted and he made sure not to sell me on something I did not want or need. Christopher has great energy and was not the typical Sales Guy that most car salesman were. I recommend this dealership for anyone in the valley.

Rude manager here!
I stop by yesterday to look into a car. The sales person was nice, really nice! But the manager looked like he came straight from hell! He’s got a sharp tounge. I don’t write reviews on Unilocal a lot, but i felt so disrespected yesterday that when i woke up this morning i’m still thinking about his harsh words!
I’m not saying don’t go here. I’m even giving them 3 stars despite the fact, cause everything else was perfect until the manager showed up. He gets under your skin really fast, from the moment he says hello! And he’s not going to stop there he’ll shout out harsh words even when you’re walking out the door! Piece of advice when he puts you in this situation choose the higher path and just walk away! Don’t ever look back.
I wonder has anyone else experienced the same thing from that guy! My sister, 2 of my friends and now me had the same bad experience with him! But guess what, my sister and 2 of my friends are driving lexus now. But they have to get it somewhere else! I’m pretty sure i’ll be driving a lexus soon too, but i’m not getting it from them tho!
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02/​10/​2015 update.
To quote what the manager from keys lexus told me he said «with your budget, you’re on the wrong dealership, go next door to toyota –Matt Zanjani»
I did not follow his lame advice. instead i went to woodland hills lexus, and guess what? i’m now driving a lexus! and got it within my budget range.
Matt Zanjani is the type of person DJ Kahled is talking about when he says «they don’t want you to win» but in this case «they don’t want you to own a lexus». So when this happens to you take DJ Kahled’s advice «another one», go to another Lexus dealership. Go to Lexus of woodland hills.
P. S. sorry guys i would have to deduct a star from my original review, because after going to another dealership i just realized how bad the service was on your dealership.

Shaw is definitely the Best sales person around. I’ve purchased my last 2 cars through him and he’s never let me down. If you are tired of every sales person trying to scam you, definitely ask for shaw and you will be satisfied. Guaranteed!

don’t be their next sucker!!! do yourself a huge favor and shop in glendale, santa monica or the hood!!!
this is the worst place to buy a car long story short i’ve had my used 2014 ford fusion for 4 months now. i’ve been able to drive it for all of maybe 3 months and now it’s going back to the shop this morning as it has another problem. keyes will not give a fu$k about you after you sign the contract. these guys are the essence of crooks. based on my research these are fake positive reviews! i’ve stopped so many of my friends and family from doing business here. these guys are crooks! especially rus on the used lot. if you car has a yellow plate on the back, it’s probably because you got a lemon at keyes! i’m working with ford in glendale to finally get out of this hell car i was sold at keyes lexus. worst place to get wheels

Horrible experience. Went in to purchase a new 2016 RX350. I asked for their internet/​fleet sales department. I met with Sam (Internet Director) who sent me to talk to LeeAnn (Internet Sales associate). I was upfront with LeeAnn about the discount that I was looking for. It was a realistic price since I knew what discount were currently being offered. I specifically said that I don’t want to play games and if they can’t meet the price, we will shop around. LeeAnn had to check with her manager and confirmed that she can do the deal.
Great! everything seemed to be going well. We had to find the right car, get it washed, detailed, etc… The process was taking very long time. After about 5 hours at the dealership, we were finally sent upstairs (their finance team). I took a quick look at the paperwork and realized that they were charging me almost $ 1K more than the price we agreed. I brought this to LeeAnn’s attention and explained how the math worked. After more wasted time, finally Sam came out. He gave me the typical bs speech — we can’t do this because we are losing too much money on the deal already… etc.
I thanked them for their time and walked out. Less than an hour after leaving the dealer, both LeeAnna and Sam called to see if they can split the difference.
I called around and within an hour, I had 3 dealers that very happy to meet and beat the price that I was looking for. Keys Lexus are dishonest! Wasted my whole Saturday. What an armature move! They let a real customer walk out because they were trying to play games.
I ended up buying my Lexus from a different dealer the next day. Don’t waste your time with Keyes Lexus!

10 STARS******* Bought my 3^rd GX last week and I LOVE IT!!! I am beyond happy with the customer service and the deal. Linda was great and patient. I am a frequent visitor at Lexus Van Nuys and must say the service manager Alan is awesome, very helpful, professional and solves issues with class and proper manner. Thank you
Devoted Lexus Customer

Had great time here at Lexus Keyes, my help was amazing. Meriem was great help in finding my NX, love it and will come to back!

DO NOT GO HERE UNLESS YOU BUY A BRAND NEW CAR! I bought a certified used Lexus CT 200h. My car was vandalized within a few days after purchase and my insurance company told me that Keyes Lexus sold me a car WITHOUT DISCLOSING THAT IT WAS IN A PREVIOUS CAR ACCIDENT. I was given a clean car fax and I was told that there was nothing wrong with the car or its history.
I’m really disappointed in Lexus with their shady dealings.
My beginning review:
This review is for Gary Berndt (Internet Sales) and Gor! Thank you so much for the painless and seamless experience. I’ve been to several dealerships looking to purchase a Lexus CT 200H F Sport and can never get along with any of the salespeople I was assigned to because of their «sales» mentality. Gary has great energy and vibes very easily. Very down to earth gentleman like the other reviewers mentioned. Gor (upstairs in the «Lexus Heaven») did my paperwork quickly. I hope the company recognizes his great attention to detail and easy going personality!
I’ll update my review when I come back for service. Overall, very happy with my purchase.

I hate coming here when there are no cookies in the waiting room while you wait cuz they wont shuttle you since its 6miles far. They only drive out 4 miles now but i mean unless you live under the dealers nose then good luck getting a loaner and or waiting for what feels like an eternity. The only thing that sustained boredom was the chocolate chip cookies but even thats too much to ask for. :(
I don’t even know why I’m giving these 2 stars but for future reference if you want 5 stars plus a returning customer, throw some cookies into this mix of healthy rather unfulfilling croissants.
OR DRIVE ME TO MY WORKPLACE WHICH IS A 6mile DISTANCE SO I DONT WASTE MY TIME SITTING IN YOUR BREAK ROOM TO LISTEN TO YOUR EMPLOYEES CHATTER.

Oh where do I begin the day I got my lexus was pretty much the worst decision i ever made. No part of it was good. Heads up: sorry for the long review i just have to share my frustration so nobody has to go through this!
Lets start with the car I had the lexus is250 can I say my car locked me out 2 times! The door would not open. On top of that I always had problems with the navigation as it stopped working multiple times. When i would be on the phone and hang up the navigation screen would always freeze.
I took the car to service the first time and they said they cant duplicate the problem and that i should of taken a picture, well excuse me for not doing that while I was driving. Long story short the guy helping me was bribing me with a free detailed car wash if i gave them a 5 star review. Ridiculous!!! Had to go back 2^nd time with a video and my navigation screen completely not working for them to fix it. Then had problems with rental reimbursement and gave up on that idea of getting my money back.
Comes the time to return, a month before i call lexus for a pre inspection they say call financial services i call them they tell me they dont offer that service and that i should take it in and ask the dealer a couple days before returning. Took the car in yesterday and they tell me they dont no what im talking about and i should call financial services. Called financial services today and of course they tell me its too late for that inspection and that I should of received a guide with instruction which i never received.
Spoke to a manager at lexus asking what i can do and she pretty much blamed me for not calling earlier even though i explained my situation to her of how i called a month before and what happen.
I gave up on the idea because of how sick and tired I was with the car and took the car to return it today. Tell me why they didnt even walk us inside to return the car we did everything outside including signing the papers. I dont even no the name of the person who returned my car she couldn’t even speak normal english. She didn’t even know about the liability form i have to fill out with the dmv. I had to ask her to go ask a manager.
Conclusion: these people dont know how to provide service. They dont even know how to communicate with each other. The least they could of done is apologize for the confusion. I am so glad that I am done with this dealership. I now have a mercedes and cant be happier with everything at least keyes mercedes know what customer service is. Do yourself a favor and get another car or at least go to another dealership not this one, its not worth the headache and time.

Have to admit working with Gary Berndt in the internet dept. was a joy. He made my purchase of a ES 300h the best dealer experience in buying a car I’ve had. He was very prompt in all inquires and immediately let me know if we had a deal or not. No baloney or BS. It was the exact car and color combination Id been looking for. Not an easy find, but when I finally tracked it down I didn’t want it to get away and Gary made sure it wouldn’t slip through my fingers. I had a bad experience with another dealership who agreed to my terms then tried to up charge at the last moment. I walked away even though i wanted the car. I expressed this frustration to Gary and he assured me he was a straight up guy and our agreed terms would be honored. They were and now I have the car Ive wanted for three years. Thank you Gary and thank you Keyes Lexus — Van Nuys!!!

Had great experiences for service here at Keyes with service advisor Shawn Padron. He left recently but I had to bring in the car after hitting something on the freeway on a Friday night. So I parked the car in front of the dealership and came back Saturday morning to have the radiator splash shield replaced. Got a different service advisor named Eddie. First, told me the part would have to be ordered on Monday so car won’t be ready until Tuesday. Fine. Then tells me no loaner cars are available. WHAT? This is against dealer policy if it takes more than 4 hours for the service. I found this out later when I was called to see if my service was up to par.
Picked up the car on Tuesday. Drove it home. I’m in the driveway wiping down the car and notice the right side of the front bumper cover is not connected to the car. And no one at the dealership mentions this to me?
I ended up taking my car elsewhere to have this taken care of.
This was the single worse experience at a dealership for service I’ve ever had. Not sure if it was due to Eddie or the dealership but if you go here, I would advise you to try a different service advisor just to be safe.

Awesome service, atitude, price. What more could you want! If you go anywhere else you will shortchange yourself.

I had to return two end-​of-​lease cars back to the dealership and decided to do it the same day.
My first appointment was at Galpin Volvo. This was a painful process that lasted almost two hours. Once the liability waiver was signed, I felt free like Andy Dufresne from Shawshank Redemption.
My second appointment was at Keys Lexus. I was an hour late and mentally prepared for a difficult process ahead. As soon as I arrived at Keys Lexus, I was greeted by a sales person who got me signed off and on my way within 10 minutes. Wow! Thank you for your professionalism!

I was referred by a friend and heard good things about this place. Long story short, I had a terrible experience. I dealt with Mahsa, she was excellent and had great customer service but when we started dealing with her manager everything changed. Pulling crazy numbers without even running my credit. 800/​month to lease an is200t for 48 months with 28,000 residual. I thought that was ridiculous and it didn’t make sense. Definitely lost business from me and my family.
Update: The manager is a LIAR. They did pull my credit and he looked me straight in my eyes and said that he didn’t. I even asked for a copy of my credit report at the time of my visit and Mahsa and her manager said that they didn’t submit my application yet and that even if they did, they’re not allowed to give me a copy of my credit report. This isn’t my first time at a dealership. It is my right to be able to get a copy of that credit report. Every single dealership I’ve been to will gladly give me a copy so that it wouldn’t be pulled multiple times. I’m a serious buyer and will definitely be looking elsewhere.
I highly suggest for other people to look elsewhere because the service at KEYES LEXUS OF VAN NUYS is just downright terrible.

I was searching in all of California for an certified GS350 f sport. I have looked in all the bay area Lexus dealers and none had one. one night, i was looking online and saw an 2013 F-​sport and it was within my price range. I emailed them that night and when i called in the following day, I was greeted by LEEANN, she was one of the sales associated that helped me with the whole purchasing process. I was really impressed by her service.
Leeann, she went above be beyond. I was purchasing from Northern California and she made the process a walk in the park. She had everything taken care of from start from the finish. For my first time purchasing a car 400 miles away, she made sure everything was taking cared of.
i got the deal i wanted and had been very happy with my GS350 F-​sport.
Thanks Leeann.

I’m writing this review as a customer who recently purchased my LEXUS RC F sport from Lexus VALENCIA.
My whole experience at Keyes Lexus Van Nuys was horrible. My sales person when I went to test drive kept pushing a car on me I didn’t want & of lesser value because the car I wanted «had too much power» for me. He didn’t even pay me much attention & only paid attention to my bf thinking the car was for my bf. I found that sexist & insulting.
I still liked the car so I still wanted to go forward with it. I called SAM in the Internet to Inquire a letter about a school rebate to show to my school in order to have them give me my transcripts In time to show Lexus. Sam was yelling on the phone telling me it’s my problem & not the dealerships & he wouldn’t provide me a letter saying they needed my transcripts in order to process my rebate. I told him I’d go to another dealership who’d be more helpful & he downright hung up on me.
So, that’s exactly what I did! I went to Keyes Valencia & had the pleasure of working with some of the nicest sales people & finance ppl. They weren’t pushy & got me my dream car in a matter of 2 hours. I guess everything happens for a reason.
I now work at a chiropractors office but I used to work at a dealership & know how customers are supposed to be treated, & I know Mr. Keyes would be disappointed with how this dealerships salesmen operated.
As for Keyes Valencia, thank you for your outstanding service & for making my purchase as stress-​free as possible!

These guys will do anything to make a sale! And I like it ;) Masha you were incredible and thank you so much for my new baby :)) #RCF
I would highly recommend you give them a try.