Magic Appliance

Actually one star is too generous of a review. They are rude, awful and took almost 3 months to repair my refrigerator. They have the worst manners and worst customer service ever! DO NOT USE THIS COMPANY.

Had these guys come out through my home insurance company: American Home Shield. The problem was a slightly sensitive over-​the-​range microwave door. We found we had to shut the door a little more than firmly for it to work (not to the extent we had to slam it) — but it was WORKING. I will add: through ware and tear the handle had broken few years earlier, however this never affected the overall functionality of the microwave.
I figured it was a minor issue of a contact not touching correctly inside so felt I would have someone check it out before it completely stopped working. AHS sent Magic Appliance over and after opening up the entire front of the unit the man declared he could not do anything and blamed the problem on the broken handle — he put everything back and left — only now the unit stopped working completely!
After several calls to AHS, they simply stated I had to follow this up with Magic Appliance and they would were not responsible. I should this shocking, that they would send over a vendor and not stand by their work — I had assumed AHS would vet out their vendors before sending them out.
Magic Appliance for their part did everything I expected. They completely denied any responsibility and told me to go back to AHS. In the end the lesson learnt is you can’t just rely on the insurance company — they’ll send just about any incompetent over who just take your $ 75 and leave on their merry way. Some manager named Jake promised to call back to schedule a second appointment to try and resolve the issue but never did (big surprise).
Not much I can really do except leave a bad review and hope others know what they are getting themselves into with these jokers.

Update: I had an appliance company with a 5 Star overall Unilocal score come check my dishwasher. They came first thing this morning and now my dishwasher is fixed, voila!
Magic Appliance misdiagnosed the problem with my dishwasher (told me I needed a $ 700 logic board) and I would have been out of a dishwasher for 3 weeks (and was for 2 weeks).
It was the drain the whole time and this other company fixed it immediately, on the spot. Magic Appliance took my $ 75, misdiagnosed what was wrong, took weeks to get the part (local from CA) and it still wouldn’t have been fixed because it was the drain the whole time. Whoever reviewed that they take your money and don’t fix the problem (and I’ll add will be super rude to you while they do it), was spot on.

My dryer stopped working 3 days before Christmas, and with a house full of family staying for the holidays, not good! I have AHS insurance and was assigned Magic Appliance. Alec came out the next day and the problem turned out to be a drive pulley which damaged the motor shaft. Alec said it needed a new motor and drive pulley and something else. Alec said he would order the parts, but didn’t know if they would be available until after the New Year. Well to my surprise, the Monday after Christmas, Natalie called and said the parts had arrived. Alec came out the next day and repaired the dryer and it’s been running almost non stop since! Thank you Alec!

Absolutely horrible. Customer service 101, Show up when you say you are! They gave me a window time of 8 – 11 this morning. NEVER SHOWED UP! Natalie called at 10:54 and stuttered and apology. They were sent to me by my homeowners insurance, Homeshield. I am paying for a service that I don’t receive. WOW.
UPDATE:
Giving credit when it’s due, after putting up a fight, Homeshield paid my $ 75 service fee and Magic Appliance came. The tech said that because it was a «noise» but the dryer is still working, it was not covered but he fixed it anyway because of the inconvenience.

Don’t bother worst experience ever. Rippling effect of employee carelessness. You’ll never have my money. Only professional companies deserve that who understand customer appreciate.

My icemaker has been broken for a while and I didn’t get around to getting it fixed until now. I contacted American Home Shield and a service person (Victor) came out yesterday. He went right to work and within no time, the icemaker was fixed! I have not one negative thing to say. Great work! We have ice again!

This may come as a surprise, but I was more than pleased with the service I received from Magic. I was a bit unhappy when I began reading the reviews prior to their serviceperson coming to my home. The end result for me was a home run. I have had at least three other repair persons work on my dishwasher all to no avail. The person Magic sent was Magic. He not only fixed the problem, but made the unit almost as good as new. For me a 10.

We have dealt with them multiple times, and they always fail to either show up, complete the task, or charge too much, don’t use them unless you want to waste money and end up calling someone else after wasting your valuable time

The worst service I have ever received from a service company ever. I have a hard time believing that any of the positive reviews are authentic. Our ice maker has been broken since MAY and it is now SEPTEMBER, almost October. They were sent to us by AHS. They have been out countless times and still have not repaired our machine.
Their technician Victor has absolutely no idea what he is doing. He is on the phone every time he is here speaking in a foreign language, I presume asking what the heck to do. Me being polite, at his first or second visit, I asked if he would like something to drink. I said he could help himself to something in the fridge and he grabbed a beer! A BEER! How unprofessional?! Who drinks on the job?! He is rude, often late, and has even not showed up for a scheduled appointment without calling to let us know he wasn’t coming. So we waited around for hours for nothing.
Their customer «service» representatives whom I have the displeasure of speaking to on the phone are so incredibly rude and condescending. I called for the one millionth time today to check on a part that was supposed to be ordered and when I asked for the status of my order the woman on the phone said «UGH… Hold on.» If it was possible to hear her eyes rolling back in her head, I would have.
We have had another company come out to diagnose the ice maker and they said that X, Y, and Z needed to be fixed, but we had to go through Magic Appliance for the parts and repairs to be covered under our home warranty. I have tried explaining the problem diagnosed by the second opinion to Magic Appliance and they claim that the only way they can fix the ice maker is by cutting the line and installing a check valve. Their only «solution» is to cut a line that would void our home warranty all together! It is completely unnecessary what they are asking to do, the warranty would not cover it and it would void the warranty for any future problems we would have with the ice maker.
I don’t understand how AHS is continuing to use this company for their clients. This company is unprofessional, incompetent and a waste of time and money! Please do yourself a favor and stay CLEAR of them!

Same as other reviews. They were sent out to fix dish washer. Said they had to get ok to order parts. I have called three times and each time they say they will get back to me. They did take the service fee upfront!

Got these guys through American Home Shield. They suck. They have come out for several appliances and they’re a mess: Their work is sub-​par, I’ve had to have them come back to repair the same thing twice and there is always an excuse. They hide behind the «it’s not covered under your policy» business way too much. The technicians speak poor English and have very poor interpersonal skills. They don’t return phone calls when they say they will. Their technicians are overbooked, and always run late. There is a long wait for parts, appointments, and on hold times. DO NOT USE THEM IF YOU CAN AVOID IT.

Magic Appliance doesn’t even deserve a 1 star rating of «Eek! Methinks not» so please take this rating and divide by 2 for a ½ star rating of «My experience brought on fecal vomiting». Absolutely horrible customer service. The person who has the information you need is never in the office or is on another line. Promises of a callback are never honored. We are now 4 weeks into having our dishwasher repaired with no end in sight — weren’t «dishpan hands» eradicated in the 21^st century? I could have ordered the part I needed, had it shipped and installed it myself by now and that would include hours of reading instructions, bloody knuckles and an inordinate amount of swearing. This is one of the worst companies I’ve ever had the displeasure of having to deal with. Yes, we have to deal with them due to another company with dismal reviews — American Home Shield. Magic Appliance is the company our insurance company (American Home Shield) uses — others have mentioned the same problem in other reviews.
If you aren’t forced to use this company through insurance you would be foolish to do so. Chances are you won’t even see this review because you have wisely filtered your results by ratings and let this company sink to the bottom, much like the sludge at the bottom of my dishwasher now. The only magic I see in Magic Appliance is the fact that they are still around.

STAY CLEAR OF THIS COMPANY!!! Horrible customer service. We have called numerous time about our dishwasher. Every time the guy is scheduled to come we receive a call that his car is broke down or they don’t have to to make it to us. One time he does come he acts like he is working and does nothing. Jack the manager is a piece of work to. Gives you the runaround every time I call.

Very rude and unprofessional! I had to reschedule an appointment that I did with more than a 24 hour notice. I got tossed around people when I called in to reschedule and I was told they would come out the following Wednesday and would call me with a time. I took the day off from work to wait for them. When I called in on Wednesday to find out when they are going to come, I was told my work order was cancelled. I asked why and the person just placed me on hold without asking me to hold. Then someone else came to the phone and told me they have no availability for me today and asked me why I would take a day off if they never called back with a time. There’s the first issue, why didn’t they follow up with a call to let me know that they couldn’t come and give me another day at least. They had 4 days to do that. The place is just rude!

David of Magic Appliance came to check out our dishwasher. He was on time, very nice and courteous.

This company came out to LOOK at my fridge with absolutely no intentions of fixing it. AHS sent these crooks to collect $ 75 from me. They put together a false report to the insurance company because they did not know how to fix the problem and did not wanna deal with it. AVOID THEM LIKE THE PLAGUE!!!

I have a Frigidaire refrigerator that is not properly cooling. The internal thermometer indicates 33, but I have TWO refrigerator thermometers that indicate roughly 42. Which is tool warm for our young children’s milk.
I called AHS, who assigned the work to Magic. The Magic repairman utilized an infrared thermometer and indicated the fridge was functioning properly. I disputed the accuracy of his thermometer based upon my two thermometers plus my ac thermostat.
Magic appliance is a waste of your time. They have an agenda to be dismissive and support an invalid conclusion that suits their own interests. Call AHS and get them on your do not use.

I was very concerned when I saw these other reviews but I must say I am happy that I gave them a chance. AHS sent them out. Victor arrived right on time. I watched him like a hawk and he absolutely knew how to work on my refrigerator. Victor tried his best to repair our broken (in door) ice dispenser but it ultimately needed new parts which he did not have on his truck. Magic Appliance called me two days later to set up a time for Victor to come back and complete the repairs. He did come back just as they said. He was even 15 minutes early.
I think people misunderstand the customer service they get from Magic Appliance. The issue may stem from a lack of communication skills. The people seem to be immigrants from Eastern Europe. Yes, they lack people skills. They may not be warm and friendly but at least in my experience, they are skilled, reliable and my issue was fixed with as little inconvenience to me as possible. I am pleased with the work they performed and I am happy to have my AHS policy.

I’m not an employee or friend of the company. Sergey was sent out by AHS and did a fabulous job fixing our Viking gas stove. The burners were not turning on properly and he made some adjustments and the stove is like brand new. He also came within the time frame, was very polite and knowledgeable and even answered a question I had about our washing machine.
The support staff setting the appointments was also very helpful and on top of it. I hope others get to experience the professionalism that we did in the future as they were great to work with from start to finish.