Pacific Control Service

I was unable to get my heater to turn on. So I contacted my home warranty service and they assigned me to a top rated contractor. Unfortunately, that contractor couldn’t come out for 6 days. As it was one of the coldest periods of the year, I again contacted my warranty service to see if there was a contractor who could come out quicker. They contacted Pacific Control Service who could come out the next day.
Adam showed up within the scheduled time window. He was friendly and courteous. It was obvious that he knew what he was doing. My 20-​year old analog thermostat had reached the end of its useful life and Adam replaced it with a new digital thermostat, which is working perfectly.
Frankly, all of the negative reviews on here had me dreading a bad experience. But the service from Pacific Control Service was flawless.

Replaced our ac, fast response. Thanks

After the first dispatched contractor from my home warranty company literally came by, looked at my HVAC system for 10 minutes and then walked away saying he couldn’t help me, Pacific Control Service was sent to troubleshoot my system. It just started blowing hot air during the hottest week of the summer ! I was skeptical at first due to some scheduling issues, but overall I have to say, they are amazing ! Basil, the co-​owner was consistent, diligent and honest — he’s someone you can trust. He was quick to follow up, he made himself personally available when I continued to have issues and was very patient when I had questions. A very professional operation overall.

Great company ! After searching and searching for someone to come out and fix our air we found these guys. The lady we spoke to on the phone was really helpful and had a technician come out the very next morning.

I was 100% satisfied with the service I received from Pacific Conrtol. The two men they sent out to install our new furnace and air conditioner did a fantastic job. Picked up all their trash and were very friendly. I would highly recommend Pacific Control !!!
Nancy A.

We were introduced to Pacific Control Services through our Home Warranty Company. Last year, our «Nest» Air Conditioning system wasn’t functioning properly, after calling our home warranty company, they kept on sending us technicians that couldn’t figure out what’s wrong, in fact we had over a dozen «technicians» sent by our warranty company, wasting as many days of our times for taking the time off.
Basil from Pacific Control Services, came out and diagnosed the problem with our Air Conditioning system, went right to the manufacturer and got us a «NEW» unit!
After several months of use, the battery in the unit started going bad, we called our home warranty company, they sent out some other technician from a different company, who couldn’t figure out how to fix it, and told us to call the manufacturer ourselves.
We called up the warranty company once again, and went to the highest level which took many hours and demanded «Basil from Pacific Control Services» and no one else! Basil came out, and checked our Air Conditioning system, and tested it and figured out that it was a defective unit. He called the manufacturer right away, and got them to send us another NEW unit! Not only that but he went above and beyond, by personally calling to follow up and see if we received the replacement and offering to install it for us free of charge! Now we have a brand new air conditioning system thanks to Basil and Pacific Control Services!!!
My husband and I are extremely happy with Pacific Control services, they are knowledgeable, experienced, courteous and provide great services!

Given the consistently negative reviews, it hardly seems important that I add mine. $ 8k plus job to install a heat pump and minimal ducting with 4 registers. The heat pump freezes up on a weekly basis. Every time I spoke with Rafy he finds a new reason why it’s my fault that he is completely incompetent. He tells me I didn’t request enough registers… because he apparently thinks I hired and HVAC «pro» so that I could give them advice on how to install a system. Super annoying.

I would not recommend this company to anyone if you’re looking for a professional AC company, their tech was 20 minutes late, did not explain his diagnose of the problem, and he was extremely rude.
Pacific control services Inc. was sent to my house by the home warranty to inspect my faulty condenser as a second opinion so to speak. I have had two independent AC companies recommend a complete replacement of the entire system due to mechanical failure, Furnace, Evaporator Coil, and condenser. I was quite hesitant to allow this company into my house after reading the reviews online but I felt I wanted to expedite the replacement of my system through the home warranty, this is what I had to do.
I also decided to hire another independent HAVC contractor to be at my house to make sure that Pacific Control Services Inc did a complete inspection of the condenser.
When I called this company to set up an appointment time I was quoted two times for availability 6 AM or 6 PM. I felt that this was extremely odd and not professional but I decided to go with 6 AM because I did not want to inconvenience my family during dinner time.
Their tech arrived 20 minutes late at 6:20am. He did not tell me his name, only that he was here to inspect AC.
The tech then spent 10 min looking at furnace. The independent contractor I hired reminded him that the home warranty already agreed to replace the furnace and evaporator coil, that he needed to inspect the condenser on the roof.
They both went on the roof, Pacific Control Services spent 7 min looking at condenser on roof. I was told that their tech did not use gauges properly, refrigerant escaped, he did not hook up the low side of refrigerant cycle, did not check temperature difference.
Both techs came down from the roof. I asked Pacific Control tech what he found wrong with the condenser, he said your friend seems to know everything, why call me. The sarcasm was not appreciated at 6:35 in the morning.
I asked if I needed to sign something, do I get a receipt or any paperwork. The technician then got upset when I brought up the fact that he arrived 20 minutes late and that this was an inconvenience for me. He said I was lucky to even have a technician come at six in the morning I reminded him he did not come at six he came at 6:20.
He refused to share his findings of his inspection, or his report. He said, «it’s between him and the insurance company» He left at 6:37 upset and ignoring me as I asked for more information.

Call ANY one else if you want your AC to work properly. 3 visits for the same issue /​«repair» and still won’t guarantee the work they did will fix the issue.

My first technician sent out by the warranty company Rafy was great. He got the system going. Unfortunately it only lasted a couple of days. Next guy was from the company was not as nice. The system had tripped the breaker. He said call an electrician next time. Well, it stopped working again. The electrician found nothing wrong with the breaker but the fuses were blown again. He changed the fuses for me. Next day air stopped working again. I tried the breaker, nothing. I called the warranty company. They got on the line with Pacific
who refused to come back out. I’m sitting in a very hot house with no air because the guy who came out last time refuses to give me the time of day. I would not recommend this company. I’m sure I could just keep replacing fuses every day, but I’m thinking something bigger is wrong with the system.

In some ways, this company deserves 5 stars and in others they deserve 2. However, because we are very satisfied with the end result, I’m settling on 4 stars.
We were introduced to Pacific Control Service via our home warranty company when we were having issues with our A/​C unit. The woman who answers the phone at the company has a lot to learn about customer service — although this is not a reflection of the good work the company does, it is a real turn off.
First we had an issue with our A/​C unit heating up and shutting off during some of the hottest days his summer. PCS came out to fix it, order new parts, etc. but essentially kept putting a band aid on the problem. Finally, Rafi came (a VERY knowledgeable professional) and told us WHY the unit kept shutting off, which was simply because it didn’t have enough room to breathe. Once we determined the cause and took steps to allow the unit to breathe, we never had a problem. I just wish someone had mentioned this during one of the previous 3 – 4 visits when they were putting bandaids on the problem, but not treating the cause (which was very simple).
They also did a shoddy job with the wiring during one of the «band aid» fixes, that they then had to go in and correct. In my opinion, they have probably lost money and time fixing mistakes and poor judgement calls their own workers have made.
However, we were so happy with Rafi’s knowledge and professionalism, we hired Pacific Control Service to install a new zoning system in our house to allow for better airflow in the second floor of our home. Even though they arrived 2 hours late (the dispatch woman referenced above did not care or apologize that this had been a huge inconvenience for us as we were waiting for them to arrive), they finished the job in 6 hours and when they left, we had a FABULOUSLY functioning A/​C zoning system that finally delivered substantial cool air to the upstairs, without having to purchase a new unit.
We are VERY happy with the end result, but the process has definitely been rocky.

Pacific Control Service is the new service provider for my home warranty company. I couldn’t be happier. My a/​c has always given me trouble since it was installed 8 – 9 years ago, and it must be repaired every year. Typically, something went wrong just as the heat was really cranking up. The first warning sign was Sunday, and I made the call to the home warranty company. I got a call from Pacific Control Service Monday morning letting me know someone would be out Tuesday. I was shocked! A one day wait in the middle of summer? Unheard of! The unit did completely stop working later on Monday. The professional and courteous technician arrived Tuesday but had bad news. The technician told me that the wheel of the motor had cracked and broken, and a new one would have to be ordered, which would take 1 – 3 days. I realized that could easily mean Friday, IF things went smoothly. I got a call the next day saying the part would be in the same day, and they would fix my unit the following day. Now in triple digit heat, I’m sitting in my very cool living room.
This compared to two years ago: The old service company came out and replaced a fuse and left. It stopped working before the technician was even out of the complex. I called him back. He replaced the whole fuse assembly. It stopped working after he left. I called him back, and he said he knew what part it needed, and he would pick it up and replace it the next day. Turns out, all stores were out, and it had to be ordered. It was finally repaired 10 days later. All 10 days were between 106 – 110 degrees. The technician was rude, unresponsive, and generally unprofessional.

My home insurance sent someone out to give a second opinion in regards to my unit needing replacement. I know something was off when the guy said that cleaning was needing and to replace, we went from the first opinion of needing to replace the entire unit to this company’s opinion of needing just to replace one part that cost $ 400 and a 1200 replacement and cleaning bill. We called our insurance and threatened to cancel, they brought in a 3^rd opinion who again agreed that the entire unit needed replacement. So this company tried to tape up a huge problem and then charge an outrageous price for installing a cheap part and to clean, stay way from them!

My home warranty sent Pacific Control Service over to repair my leaking air conditioning system. The guy they sent (Adam) did an awesome job and had a great attitude. So when I needed to hire someone myself to come in and do maintenance on the system, I called Pacific Control. Well, they couldn’t tell me how much the work would be and they couldn’t tell me what time they could show up, all they could say was that it would be Friday (i called to schedule on a Tuesday). Then they said they would call me the next day (Wednesday) to tell me the estimated cost (mind you, they had just had their guy out there a few days before doing a repair and he suggested the cleaning and maintenance). Of course I do not hear from them. So I call them back and they say they could give me a time frame and cost on Thursday (for the Friday visit) and that they would call me. Thursday rolls around… no call. So I call them. They repeat the same story «we’ll call you tomorrow morning and give you a time.» That morning comes (Friday morning, the day they are supposed to come by) and they tell me they can’t make it. But they can come by Saturday. I ask for a time Saturday and they say they would have to call me Saturday morning and tell me. Fool me once…

4 ½ stars. Arrived a little later than appointed time, but I suppose it’s understandable considering the business he’s in and this happens to be the hottest week of the year. Just wish they could have called to inform me of the delay rather than have me sit waiting anxiously in a 90 degree house.
Very nice guy. Explained what happened to the a/​c (it was the capacitator) and replaced it.
I was referred to Pacific Control Service by my home warranty company. They originally assigned a vendor with very poor ratings on Unilocal.Thankfully they switched me over to this company instead.