The Home Depot

Happy to update my review thanks to this employee (KAREN) who made my day.
So happy with my new window blinds thanks to KAREN that helped us yesterday night at the blinds department. Took my measurements and she helped me find the right blinds for us at a great price. She cut them to fit perfectly on all 7 Windows.
She was very friendly and helpful this place needs more people like this. She actually knew what she was doing. Thankyou

Customer service here is terrible, no wonder it has a lot of bad reviews. How long does someone have to wait around until they finally get some service? The employees just tell customers that its not their department and rush away instead of at least finding someone else who CAN help. Neither of the two employees who dismissed me offered to get somebody else to help. I waited for nearly half an hour by the key duplication area until I gave up and left.

I spend thousands of dollars on cabinets, doors and other building material at north Hollywood Home Depot.
Store cabinet designer refused to come and see my little kitchen and said they have other people who take measurements and his the designer «an architect». Measurements were taken several times. Each time was wrong. Poor communication between the cabinet designer and other staff. He also sold me my appliances based on the kitchen design he made. And there is a problem there as well now that we just found out!
Cabinets came … Wrong measurements again !!! When the designer finally came to see what he had done. He still was as arrogant as before and not apologetic at all for what he had done .
They ordered cabinets again to fix everything and left all the cabinets at my condo !!! All the work in my condo had to be stopped because there is no room at all !!!
This is just part of my cabinet story !
Doors ordered… Simple simple interior doors… Measurements again were wrong. We asked them just by looking at the measurements taken to re do it. They refused and said it was right !!!
They person who sold the doors to us tried to rip us off by giving us a ridiculous price for installation.
Doors were delivered and again measurements wrong !!!
Staff have treated us rudely. We have endured so much pain and suffered so much in the past couple of months. Nothing has been fixed and they are moving very slow in helping us! Management is more concerned to protect their unreliable staff than helping costumes who spent thousands of dollars at their store.
This is just part and a short story of what is going on right now …
Update: now it’s a week of May 9^th!
Cabinets were to be installed on Friday and Monday ! Installation again had to be left incomplete because of further mistakes by the cabinet «designer». Also after all we have gone through, again they forgot to deliver inside of the cabinet they had to re order do to measurement mistakes!
Our designer over and over again told us that our cabinets include sink !!! We have yet to see the sink ! Called yesterday and spoke to the designer and he first told me that no you didn’t purchase a sink and 15 minutes later calls me says yes it is included in your design! Get a call from counter top measuring department and they are asking me about the sink !!!
I have not heard back from the store regarding the doors that I paid in full!!!
Don’t make a mistake and shop at Home Depot !!! Not for big projects like kitchen !!! They contract with unreliable people and train their staff very poorly !!!

This place is a total joke… I’m standing here in the back waiting to get 1 cut done of this plywood board. Meanwhile a sign says 2 cuts free and more are 25 cents extra, okay so this had 12 cuts done all for free.
What is this shit! He looks like a crack head, so I had to nag him like look bro this guy is bringing more pieces to cut are you’re dumb ass is keep helping him while I watch a get more pissed off!

Ordered and paid for a washer and dryer online over Presidents Day Sale weekend. Order was confirmed with a number and charge to my credit card. They call me tuesday and say they are canceling my order because they are not handling these Whirlpool items any longer. Thanks a lot now I get to go out and find the items some where else and pay full price now that the Presidents Day sales are over. Not even a sorry. I should have known better… what did I expect from Home Depot.

They almost always have exactly what I need. The staff is super helpful! When you get the right staff member it’s awesome.
I would really like it if they had better signage see you could see which I’ll is which.
Their prices are much better than Lowes or orchard.
If you see a better price online for the same item in the store tell the sales person because they will price match.
I don’t have it in stock at the store order it online and have it shipped to the store so it’s free shipping
DIY is the only way to go!

Some Home Depot’s are awesome and some Home Depot’s suck. As The annoying Jew that asks 10 million questions I know which Home Depot’s have good customer service and which don’t. I can’t speak for everyone but I can speak for one person. Troop is the coolest guy ever and he works at the Home Depot in Van Nuys. With my million annoying questions about the exact same thing he already explained to me 50 times, he still helped me in every way he could and was patient with my repetitive questions. I will only return to the Van Nuys Home Depot for any questions regarding construction or tools as troop is the best employee I have ever met to help me. Big shout out to Troop one more time!

The pick up order here is extremely SLOW!!! The workers are friendly but dang… Get a move on it. There’s a reason I pre order my items so I can pick it up quick and get going!

Rented their truck today to move a piece of furniture. So easy so cheap. Even through there were 5 guys renting snakes ahead of me they were still quick.
So easy. Favorite part is the swing down gates on the truck. So easy.

This review is for LEON in the lumber dept. Me an my girlfriend needed a 4×8 sheet of thin woven bamboo cut. He never had cut this before. We were all worried it would frey or splinter. He was a quick thinker an sandwiched the bamboo between particle boards. It cut like hot knife through butter. The measurements were right on.
Great customer sevice an he is a pro.
We asked someone else an he didnt want try. He almost ran off lol.

I mean, what else can you say? Home Depot has everything you need (in my experience) as far as hardware is concerned. Staff are helpful and will point you to the right direction. Sometimes though, staff are hard to find! which is something i hate!
Bought some concrete slabs for the studio i work at here, and was in and out in a matter of 20 minutes.
Will come back for sure.

Listen we’ve all been there… aimlessly walking around Home Depot looking for someone to help us out with a question or two or to point us in the right direction. And usually it’s about ⁵⁰⁄₅₀ that you’ll get help, someone knowledgeable, or just a guy collecting a check who doesn’t give a sh*t. But today we landed on a good one and I wish I would of gotten his name but I forgot. I had some plumbing questions and he pointed me in all the right places and was very helpful. This location the store is generally kept well maintained and I’ve had nothing but good interactions here.

Customer service here was lame. Needed help in the flooring department and couldn’t find anyone around. There was a group of employees chatting in the lighting department. I asked them if they had rolls of
Artificial turf and they seemed too concerned with their conversation to help me. They just pointed me back to flooring where there was no one to talk to. Really frustrating. Other than that, the store seemed clean. Maybe the staff could spend a little more time doing their jobs and helping the customers than talking to each other.

So I wouldn’t write a review on Home Depot, but today was a special day. I went to the flooring department and that’s where Demond came to help me out. This is the guy you hope will find you when you need help. He was the most knowledgeable guy I have ever encountered.
It was a real pleasure and I just had to take a moment to recognize a man for really doing his job well.
Thanks Demond.

Been here twice this week picking up online orders. Both times, no line, straight to customer service and picked up my boxes for moving. I never get the email stating my order is ready for pickup! The last lady told me that was weird. I checked my spam folder, nothing both times. It gets crazy busy here though. The parking lot is full of crazy drivers, so park far away from everyone else, if you have a nice car.

Worst Home Depot ever and management. They dont let employees or supervisors leave for Family Emergencies. You will get demoted or fired. Not enough associates and half of them have no clue what they are doing. CUSTOMER SERVICE IS THE WORST! They do not know how to treat their Employees right they have no clue how to treat their CUSTOMERS!!! JUST RUDE PEOPLE IN THIS LOCATION. The management probably are shitty associates that have been there for how many years but never really knew how to run a store. Treat their own people like crap… therefore customers are treated like crap. (Garbage in… Garbage out). Home Depot finds reasons to fire you. If you dont kiss your boss’s ass he/​she will fire you. You have to be their slave to survive.
I will give this location ZERO stars if I could! 0 Stars

My boyfriend and I moved in together and the place needed a lot of work/​redecorating. In the past week I’ve been to 5 different Home Depots spending about 3 hours at each one while my guy has «NEW PROJECT IDEAS»
Yesterday we were at this location returning/​exchanging items when we walked by some rugs. My boyfriend is way too cute and indecisive taking around an hour of time when picking ANYTHING.
I am so happy that we came across Melissa G. She was so sweet and helped us out finding pricing for each item and was so patient, she did it all with a smile.
We got 3 great rugs that we put in yesterday and it was really all thanks to Melissa’s friendly customer service.
I was in a frustrated mood and wouldn’t have taken the time to help my guy look at rugs or pricing.
Sometimes you encounter people in life that make you happy knowing they exist in the world.

This is an A-​Ok location.
This particular location finds itself very far away from many other Home Depots and Big Box Home Improvement stores so people don’t generally have alot of choices when they come here. The other thing I noticed is the heavy security presence at this location. Kind of makes me think maybe stuff has gone down here at this location before. The parking lot feels that way too with people selling belts, tacos and other small items before security chases them out.

Wow, What happen to customer service, unreal. As a corporate store whats going on with your service. Have to wait for an employees to come over and help you. I know your trying to cut labor, however in the long run you’ll my loose a lot of customers.
Lowe’s here I come.

This HD has everything you need and I think it’s just fine.
Just remember ladies, do not shop here in any of the following items:
1) High Heels
2) Makeup
3) Perfume
4) Cute swingy ponytail
5) Shorts
6) Skirt
7) Leggings
8) Fitted Jeans
9) Dress
10) Tank top
11) Knee high socks
12) French Maid costume
13) Pig-​tail hair
14) Lotioned skin
15) Bikini
Then you should be good. Otherwise you might leave pregnant, just sayin… lotsa dudes… and tools… and dudes that are tools… so…thirsty.