UPS Customer Center

These guys are your worst nightmare! It’s 10:30pm and the idiot that delivered my package (a 120 pound TV stand in a box) left it leaning on the front porch so that I can’t open my front door and no one can even get to my door!!! I can’t even budge it! I have been trying to find out for a week who was going to deliver it and Walmart didn’t have any information. Apparently it was «dumped» on my porch at 8:30pm tonite — NO knock, NO ringing the doorbell — just dumped there and left trapping me in my house! I have a dog so if he had made any attempt at all to let me know he was leaving the box my dog would have heard him if I didn’t. It’s heavy so he probably dropped it several times, too, for all I know! ONLY AN IDIOT would lean a heavy package so that it blocked the door of a house. .. IN PLAIN SIGHT FOR ANYONE WHO HAPPENS BY, TOO! So much for caring about their packages being stolen. I called them and was told they’ve all gone home so they may call tomorrow at 10am if they feel like it. In the meantime it’s up to me to find help and I guess pay someone out of my own pocket, too! Why should other people do the work that UPS and their lazy, stupid drivers are paid well to do? The way they drive their trucks, too, it’s amazing that they don’t kill people every day and they park wherever they want blocking streets, alleys, cars that are parked! Such arrogant jerks and they can’t even do their job! I will NEVER order anything that is going to be delivered by them ever again!

First time dealing with UPS and based on my experience last time. I told them to hold my package at the facility. Came to pick it up they can’t find it. They said the «Driver dropped the ball» I sat and waited for 45min. As I wait I see more than half the people in line were not provided with adequate service. UPS step your game up if you want continued customers :-/

Okay… So I didn’t have the best experience here, but I’m giving it 5 stars because of the quality customer service I got.
My order from Amazon wasn’t delivered because the sender got something in the mailing address wrong. I called up Amazon, they told me I could pick it up or have it resent. I told them that I wanted to just pick it up. That same day, I went over to UPS to pick it up. However, I did not know that I couldn’t pick it up because it was under my boyfriend’s name and it was sent to his work (I do this because I have had packages stolen from my apartment). So called up my boyfriend and asked him to take a picture of his ID with a package that had his name and the address on it, which UPS accepted.
The guy (I forgot to ask for his name, but he was an older Asian man), was looking everywhere for the package. When he looked in the system, it turned out that the address was modified. He looked everywhere for it and finally found it! He was so awesome.
When he took out the package, I noticed my name was actually on it. Turned out that I could have used my own ID in the first place. All of this was so weird to me because I ordered 2 items from the same company (CAP Strength). One power rack and one barbell. I ordered them on the same day. The power rack was delivered on time (at my boyfriend’s work with his name on it), and the barbell was not delivered because the zip code was wrong and this one had my name on it with his workplace address. I have never had that problem before.
So all in all, UPS definitely got a great review out of it because of that man’s costumer service. However, CAP Strength is definitely NOT getting the same review as this.

Unfortunately, i don’t have the option of giving no stars! This place is complete garbage! I requested for them to hold my package for me to pick up, once I show up to pick up my package they tell me it has been lost or stolen within their facility and to contact ups customer service for a claim. My package never even had chance to make it home! Please stay away from this place! Especially if you have a expensive package, you don’t want it lost or stolen!

Nothing is better than receiving an email saying a delivery attempt was made while you’re at home waiting for your package, makes it more awesome when it happens 3 times in a row. Feel free to actually knock on my door when you have a package you’re trying to deliver.
Long time customer and I’m honestly confused as to why this is an issue now… –_–

I went to ups store to teturn a gift before the january cutoff on dec 28th2015 and i was chargeed 84.00 dollars for shipping back to company
I called the company to tell them i was shipping the package back but they also couldn’ t understand either. when they did the math it wasn’t 84.00 shipping. I belive i was overcharged and taken advantage of i won’t be going back to that branch in van nuys by bail bonds in the same block so you know. then he ship it commerical so you can charge me more. No thanks ups

This company is the worst shipping company ever ! They were to deliver my package on Thursday! They called and advised they had the incorrect address on Thursday morning which i then corrected 12/​10/​2015 at 8:59 Am according to their policy addresses need to be changed prior to 7pm in order for shipments to go out the following business day. I called to confirm my package would be delivered today, they advised it wouldn’t be delivered to Monday 12÷14÷2015− This is completely unacceptable! I will no longer use their services. Their excuse was the information was reported incorrectly even after I called and confirm it had been corrected! What a joke of a company and their customer service is by fair the worst experience I’ve ever had !!

If I could give less than 1 star I would. This location has screwed me over twice this week with on time delivery of my packages which I needed for work. Both packages were time sensitive and both times this location left the package at the facility and blamed it on being swamped. What does that matter? You pay for a service and then do t get it. Do not use UPS and make sure that this hub is not pry of the delivery process cause it is unreliable. And the lady working the night shift on Thursday night had horrible customer service and should be immediately fired. Also do t expect customer service via phone call to be able to make contact with this location cause they claim they can’t do that.

The worker I spoke to is full of it. The UPS site said my package left Van Nuys at 5am and would be delivered by «end of day» After waiting until 5:30pm, I assumed the driver never attempted the delivery. I went to this place to find out what’s going on with my package. The man behind the counter took down my tracking number and after 5 minutes came back to tell me the package would be delivered tomorrow not today. I explained that website site to be delivered by end of day. The man behind the counter said that means they will deliver tomorrow by end of day. Did I just enter the twilight zone? UPS used to be great back in the day. These people don’t care about the customer, it’s obvious. Says a lot about UPS in general since all I see are negative reviews, and yet this terrible service continues.

Waited all day for my package to be delivered. They never came. Then I received an email saying that my package was delivered at 8:25pm. I open my door, guess what? NO PACKAGE! Either they delivered to wrong house, or the driver never delivered the package.
Let’s just say they had delivered, isn’t it standard procedure to knock on door or ring door bell? The cars were in the driveway and lights were on in the house.
Beware of UPS, they Suck!

Let me tell you why we all end up here. The delivery man simply never ring the door bell/​knock the door when he delivers the package!!! I was at home this morning waiting for my package, I was basically sitting by my door and guess what!!! «The receiver was not available at the time of the first delivery attempt. A second attempt will be made.» BOOM!
We are forced to pick up our packages and to waste valuable times and to deal with UPS people who don’t give a freak about what happened and to lose our temper.
This is simply no human rights here. I’d better schedule a pick-​up ahead of the delivery next time and get in the line like I have to end up here anyway.

Horrible service have never been so infuriated by the lazy drivers who never bother to knock or ring doorbells. I had been home all day and all I get I’d this note saying I missed their delivery. What delivery?!
Always the same issues with Ups. Hate this service!

Utterly useless.
Completely and totally useless.
First of all whichever lady was in there at 6:30 tonight should be fired on the spot. Rude to not only me but everyone she spoke to.(not the blond who was the manager)
I called the 800 number and they said my package was there ready to be picked up but upon arrival no one could tell me what was going on and gave me a deal with it kind of attitude.
Totally negative experience time to bottom

Seriously avoid this place and use FedEx or USPS instead. I went to pick up my package here after they flat out didn’t deliver to my apartment. The supervisor Debbie told me that my package wouldn’t be available until after the weekend because it was locked in a trailer. Earlier that day the woman on the phone told me to come and pick it up at 7:30. After Debbie told me I wouldn’t be getting my package, I started to explain why I was upset and the contradicting information I received. With some awesome customer service skills she gave me the 800 customer service number to call and complain and actually walked away from me while I was speaking, saying «I’ve had enough». I would absolutely love to meet whoever promoted her, because I’m sure he/​she is real bright.
Anyway, I did end up calling the 800 customer service number and ended up speaking with a supervisor after holding for 45 minutes. She got in touch with George the dispatch guy, and surprisingly he said that my package was available to come and pick up. He didn’t know why Debbie would tell me it wasn’t. Moral of the story… hope you don’t have to deal with Debbie and keep trying even when she’s lazy and gives you wrong information. The other employees there aren’t very friendly either and don’t give a damn about being rude and impolite.

I came here to pick up a package from Amazon that I kept missing, and thought it would be a loooong wait. I came around 330pm and have to say the line was short and the woman working was hustling to move as fast as she could.
The reason I am writing a review is because this woman did her job with a great attitude and smile on her face. She even had time to crack jokes with a family that was in. My experience at all post offices are usually horrible, but it was refreshing seeing this woman go above and beyond to do her job with some positivity! You go girl.

Nothing like sitting for an hour and a half, while you’re attacked by MOSQUITOES! They were everywhere!
Super nice employees though, the wait was out of their control.

I thought UPS — was a professional company! CLEARLY NOT!
I can’t figure out if they are just lazy or ignorant!
I will ALWAYS — use FEDEX when I can — in the future!!!
They actually said — «Go ahead and call and complain» I’m sure it’s because there is no way to complain OR get your money back, when you call.

While the manager ultimately (55 minutes after we arrived) secured our package, the operations at UPS, from top to bottom, are extraordinarily, mindblowingly terrible. If your package is simple to find, sure, you’ll be in and out, but if there’s any small issue, maybe the driver didn’t pull it or isn’t back, or your ID address doesn’t match, they have an extremely rude, «tough shit,» «not my problem» attitude. This all happened because the driver lied about attempting to deliver our package and then failed to properly hold it for pickup, which they blamed us for not arranging correctly, even though it was THEIR rep who made the arrangements for us by phone (which the driver then ignored).
I don’t even want to waste my breath because they’ve already wasted so much of my time. The other reviews speak for themselves, I’m thankful we got our package in the end and the manager was sorry, but your best bet is to let your shipper know not to use UPS. They won’t reform until they lose the business, and even then I’m not sure since Amazon, one of the biggest shippers in the world, already ditched them for USPS (where I’ve had zero problems since).

Tried to pick up a package, but my driver’s license had a different address from my shipping address; employee told me that my package was there but I need a utility bill on my address with my name on it, as proof… I complied, came back with my LADWP bill, and another person claiming to be the manager told me that she could not find my package… might be mishelved or misdelivered… say whatttt???
It was there, but cannot be found…
unbelievably horrible!!! I’m highly suspecting one of them stole my package.
Wish I can post with zero star for this center!

Last Thursday I was expecting a delivery to my house. Nothing came. There was no note left at my door.
So I went online, and by accident, found an email, sent by UPS saying «company or person unknown, not delivered.» Strange, since the company that sent the items clearly had my proper name and address on the two packages.
Through a few phone calls it was discovered that UPS made a mistake. And I had to drive over to the dump on Arminita Street and pick up the boxes myself. The inside of the facility reminded me of something you might see in a Mexican prison: dirty, dimly lit, disorganized and staffed by semi-​comatose people.
The woman I spoke to on the phone here did make an apology to me, saying the missed delivery and the missing note on my door were «my bad».
The next day, I suddenly received all of my other packages delivered to my door at 2pm.
I think the driver just got lazy and decided to not deliver to me on Thursday. That is what I suspect.