Alan Webb Mitsubishi

I didn’t buy a car here but I bought my key replacement and programmed here. Alex was super nice and got things done even though he had other people’s car to do. He also took care of my brakes bec I guess mitsubishi had recalled their brakes. He even walked me to my car to go thru the things that he did on it and to make sure my keys were working. What a great service! After all was said and done, my car is running better and I can finally use my keys again to lock/​unlock the doors again. Yay! Anyway, I’d come back here again!

This place is awesome. I bought a 2015 Buick Verano with under 10k miles on it for about 4K under KBB value, I don’t even know how they money on it honestly. They also have a ton of great deals under 15K, better than any other dealership in the Portland Metro area that I could find and I did a lot of research. I fell in love with this Buick but I figured I wouldn’t be approved or the interest would be so high the payments would be outrageous. They came with a deal at first that there was no way I could afford, plus I forgot to mention I already had a car to trade in with 3000 dollars negative equity. After telling them I couldn’t afford those payments AC Williams worked hard with banks to get me a better interest rate, I was ok with walking away because I didn’t really need a new car, I just wanted to upgrade, My GF was not on board so they let me take the car home for the night and she also fell in love with this car. The next day Me and AC communicated through email and he came through with a decent interest rate for my credit situation and manageable monthly payments. I’m paying higher interest than most would, but I got such a good deal on the car that it evened out, if I would have gotten this car at KBB retail with my interest rate cut in half I probably would be paying the same or even more. The only other Buck Verano I saw in the 14k range was a 2012 with 55,000 miles on it. this was a 2015 with 9000 miles on it most places you would pay between 17k and 18k for that, and as I mentioned before they have tons of good cars at that price range. The salesman were friendly and not too pushy. After I initially told them no they of course didn’t want me to walk so they kept working hard to get me to manageable payments, so it worked out for both of us. I have a great car and they said if I make on time payments for a year they would refinance and get my interest cut in half. I would recommend checking this place out if your in the market for a new vehicle in the 10 to 15k range, they have a lot of other lots Nissan, Chevy and others that you can buy at this dealership, if they could get me a decent loan they could do it for anyone, Thanks guys for all your hard work and I will definitely be sending friends in the market your way.

Thanks to These guys, I was able to get a brand new car when everyone else rejected me! I had gone to 4 dealerships before Alan Webb and told them I had bad credit, no down payment and couldn’t afford a very high monthly payment. They all said they could get me a deal but after running my credit said I would need to put at least 1500 down and pay twice as much for a monthly payment than I wanted.
I decided to try one more place, though. So I called Alan Webb and set up an appointment for 7:30pm on Saturday, the night before Easter, a half hour before they were supposed to close. I told the sales rep, Michael Tower, the same thing I told the other dealerships but He said to come in and he’d see what he could do and that same night he got me into a brand new Mitsubishi Mirage! (All the other dealerships offered me 5 year old cars for more money than I ended up paying for this new car!) They were able to push back the down payment 10 days and got me the exact monthly payment that I wanted! and they stayed there until 10pm just so that I drive away in my new car that night!
Michael Tower and the Manager, Dave, are great guys and they will do their very best to get you into a car, not on their terms, but on your terms, working only with what you have to give them. Nothing more. I HIGHLY recommend this dealership!

We went there today with a price certificate good until the entire month from the NEA. My daughter had a time crunch and I let the person I work with know that I would most likely come in to view on Saturday and finish on Monday. The salesperson (AC Williams) was not available so we worked with Chaz instead. After a test drive we were looking forward to purchasing the car and knew up front what the APR ballpark should be. I knew from talking to AC that they worked with my credit union. So first the application process was a nightmare because Chaz did not know how to spell basic words such as «tech», «enterprise», «database», «society» and many more. Then the initial APR that came back was 5.99% when I knew that was off by several percentage points. In addition they tried to sell a 3yr, 36 000 mile warranty for the car that was already covered by a 4 yr, 50,000 mile warranty. After Chaz went to the finance manager twice the APR was close to what we wanted but my daughter had to get to work so we left explaining I would work the financing out on my own and be back the next day or Monday. The Finance manager himself even called me back and emailed me the details with the APR we were expecting so we worked out that we would come in the very next morning at opening to fill out the paperwork. So Chaz called 12 minutes after close to say that the car had been sold by another sales team. Classic «bait and switch» I guess. So buyer beware.

Would not use this dealership ever. Especially if you know your credit score. We Looked at a car and signed some paperwork. They tried to stick us with an outrageous interest rate. We left and said we would contact our bank directly and come back. A ½ later finance manager calls with an interest rate that was reasonable with our credit score. We made an appointment to finish up Sunday. Tonight, they called and we sold it here are some other cars you might be interested in. Bait and switch much.
The salesman we had the appointment with was not even there. Another gentleman tried to help us. He wasn’t very helpful. He didn’t know where the car was, didn’t know the warranty it came with, and didn’t seem to know what he was doing.
I consider car dealerships a costumer service industry. Alan Webb didn’t get the memo on this. I would recommend you go somewhere else.

Let’s just say I wasn’t fond of my experience with these guys.

As a first time car buyer and going by myself as a woman, I was psyching myself up for that typical pushy salesmen experience. But Chez and Aaron were so great! They were the nicest, so understanding, easy to talk to, and worked hard to work with me and even stayed after hours going above and beyond to help me with my «dream car.» I recommend Alan Webb to everyone, such a great experience! Thank guys so so much!!! — Jordan H.

I went here on 10/​29/​2014 to avail of the inspection coupon I had for our Mitsubishi. I got that email through the Mitsubishi owners website — Computerized Vehicle Inspection Report (CVIR). Considering that in the town I live in, Mitsubishis are the least popular car brand, I was left no choice but to avail of the service at Alan Webb Mitsubishi.
So, we went here and we had some squeaking from the underneath the car inspected. Our service advisor Jeremy Allen said that there will be an inspection fee charge, but since our car is still under warranty, if it turns out to be part of a recall or an issue that is covered by the warranty, it will be refunded. So, we gave him the go signal, and agreed to include the inspection fee in our bill (which is fine.)
After he performed the inspection, he said that we wouldn’t be charged because the thing we had him check had a service bulletin on it, and all we have to do is wait for the PART that should have came in a long time ago. He emailed us a copy of the report, and he said that we would be given a call back or an email as soon as the part comes in. It’s now 7÷25÷2015 and we still haven’t gotten a call back or an email as to when that part would be coming in.

It is hard when a auto parts salesman has to go somewhere else to get his auto parts. Sometimes a part just has to come from the dealer, it’s a sad fact of owning a later model car like The Wife does. So when her dash lights went out and it turned out they were special LED bulbs I had to come to Vancouver’s only Mitsubishi dealer.
Alan Webb is a conglomerate of different dealerships and the Nissan and Mitsubishi dealerships share a the same lot. So when you need Mitsubishi parts you have to go to the Nissan building, remember that. I have been there on several occasions now and both times there was no one to greet me at the counter and I had to wait several minutes for someone to notice me. A little irritating, but once I had someone’s attention the service they gave me was excellent. Best of all they apologized for the wait.
My parts came sooner than expected, they called when they said and they were friendly, cannot ask of much more from a dealership parts counter.

I have a Lifetime Oil Change here and they are Awesome when it come to Service. They treat you with respect and really listen to you. Then they fix the problem. If you need a place to service your Saturn they are the place.