Arctic Spa’s Northwest

So after three months of the incredible Tub it’s been simply amazing. The deck and the tub changed my back yard from a place I maintained to an oasis I entertain in. The jet options, seat positions, the soothing/​healing relaxation and incredible massages are kick butt! Thanks Jen and team Vancouver ;) pics to come :)

Some of the most professional and experienced staff in the industry. They are watercare experts and the place to go for all your hot tub and pool needs. A truly exceptional store with great selection! Keep up the great work!

Top-​notch service. The sales people are really knowledgeable and walk you through everything, even showing you the nitty-​gritty insides if you like. Chris was a really great salesperson and answered all of my questions in person and on the phone. He set up a wet test for me so I could try it out and was very patient while I made my decision. I also never felt pressured or talked down to. The staff really stands behind their product. Go Artic!

Absolutely the WORST and most unprofessional spa service, customer service and follow up I have experienced as a consumer.
We chose an Arctic Spa swim spa bc it had wonderful ratings. It is a great misfortune that the only local distributor is Chad Newton, owner of Arctic Spa NW.
The swim spa had metal components that rusted with our salt water upgrade, the cheap fix of replacing those parts with plastic took over 6 weeks and the silicone is coming off yet again. When this happens the spa is out of commission for a week and it is very expensive to drain and fill. What else?-the appts are over 2 – 3 weeks wait time, the jets have air locked several times decreasing output, the controls do not operate the appropriate jets, the cover is tearing already despite upgrading to hydraulic cover lifts, the «plumbing» has had to be redone twice outside of airlock issues, the anti microbial lining is sloughing off bc of the chlorine being so out of whack, the electrode that controls the salt water chlorine balance went crazy and the water got so acidic it burned my 4 yr olds skin and made me itch for a week. The list goes on. On average I have had to call on some issue every 2 weeks for a year.
Warranty replacement? Why that would make sense, however Arctic Spa NW does not keep accurate records and is ‘trying’ to make that happen. What??? These are safety issues, ongoing issues, frequent ongoing issues. They are doing NOTHING, barely communicate and no follow up.
Do NOT buy from these people. They got my $ 30G and with all the issues withing my first year are not replacing the swim spa.
I was told my calling Arctic Soa directly to follow up on warranty replacement «didn’t help» and now Chad has stopped communicating or trying to help and we have a broken swim spa.
We have contacted a lawyer and the BBB. All complaints will be formally filed.
Save yourself the trouble-​buy elsewhere.

very experienced people, willing to help over the phone
excellent service from the tech
free water analysis and advice.
will call again
go there, or be left out in the cold.