Dans Superior Service Appliance Repair

They were knowledgeable, helpful, and quick. They ordered the necessary parts and fixed my thermidor stove vent well — tested it numerous times and showed patience and courtesy.

I rarely write reviews, but it would be inexcusable not to write one for these guys. Tim was very professional, honest, and he gave me every impression that he was looking out for my best interest. I was very happy with the price, the determination to fix the problem, and his friendly approach to business. I choose them from google got lucky.

I had a great experience. I have a new Viking range and the convection fan was bent, so it made a horrible racket when running. Albert Lee Appliance put me in touch with these guys. Rory, who was very professional and friendly, came right on time. Unfortunately he had to order the part, but the next scheduled visit was right on time, he installed the new fan and motor within a ½ hour. It was Rory again, and he also answered questions regarding other appliances. It was truly superior service!

Tim Thompson was efficient, pleasant, super-​helpful, great in every way. He came to fix our stove but looked at our dishwasher as well. I’m calling him the next time we have appliance trouble.

We had them call out to service our refrigerator that was not cooling. Unfortunately they ended up breaking one of the shelves in the refrigerator which we noticed after they left. We had to take them to small claims court as they promised to fix it but never came through. We ended up winning in court and have a new part on the way. Not trustworthy.

Unprofessional.
Scheduled service for warranty repair work. Was told I would hear back a few days prior to appointment to confirm. When I didn’t hear back I called and left a message asking to confirm. Gave all the pertinent details — even repeated my phone number twice. Did not receive a call back.
On the date of service, I called them again. Finally, got a live person on the phone who proceeded to tell me that the service call had been cancelled. I asked who might of cancelled it since I’m certain I did no such thing. I was told that the manufacturer must have cancelled it and I needed to call them if I had any questions.
So…I called the manufacturer. Spoke to a customer service rep there. Manufacturer said that not only did they not cancel the service call but they don’t have the ability to do so even if they wanted to. On further research, the customer service rep discovered that Dan’s had cancelled the call after claiming that they couldn’t contact the customer (me). Interesting. I received zero phone calls from Dan’s and zero phone messages. The number they had on file would be my mobile phone number since it’s my only phone (no landline).
Was it just inconvenient to travel up from Vancouver to provide service? If they have multiple techs were they just all booked up? How about a phone call if you just can’t provide service on the promised date?

Rory came out to service our brand new refrigerator that was inexplicably not cooling during this most recent summer heat wave. 90 degrees and my food is spoiling, so I was really hopeful that they could fix this quick. No disappointments here! In fact, over the last year we have worked with many vendors as we’ve remodeled our house, and this was quite possibly the best experience to date. Rory took the time to fix our fridge and then walked me through the use and care of the other appliances we purchased, and it was very educational and professional. I learned a great deal. He even tightened up a loose fridge door handle.
Even though they are based somewhat far away from Seattle in Vancouver, WA, I would definitely call them again (we were put in touch with them via our appliance warranty department). Thank you, Dan’s Superior Service! Thank you, Rory!