Enterprise Rent-A-Car

Best car rental place ever. Excellent customer service. Educates the consumer and doesn’t try to sell product rather. And is much cheaper than other car rentals in the area. The cars are always brand new or newer.

I travel a lot for work and I am a regular at Enterprise on Highway 99. I have not met a staff member there that I did not like or that did not deliver the best level of service possible. Even when they are super busy they are polite and efficient. The cars I rent are always in great condition and the service is exceptional.

Just to start off here, this experience was not the best when I went through enterprise on highway 99. My car was in the shop and I had just been told the repair would be a lot plus it would be out for a week.
Moving forward my auto repair shop said they could provide a rental for the time which would be included in my quote. Being a little hesitant I didn’t have a choice and this was my first experience getting a rental car.
When I called enterprise the girl was a little rude and had an attitude with me because I wasn’t informed of the security deposit. When I arrived the gentleman was very courteous but as soon as we looked at the cars he kept rambling on and on and I could barely understand what he was saying. He told me I had to pay the $ 50 security deposit and asked if I wanted to pay $ 38 for full coverage. NEVER SAID PER DAY. Plus, the car was pretty banged up to begin with and nothing was stated with any scratches, bumps, etc. (my fault to not address this I know).
I agreed to the $ 38 and I got to drive the car for the next 4 days. When I returned it in good condition they told me there was a dent on the side. I treated that car with such care and they also told me since I had FULL COVERAGE not to worry but it would be $ 81 PER DAY. NEVER did the gentleman tell me I’d have to pay per day. I can admit this is my fault for not reading through the paperwork, looking over the car first, and asking thorough questions. My entire experience was awful and I felt like they were all very rude, not helpful and mocked the fact that I was so new to this entire experience.
Just moving out on my own, paying off my car that was in the shop, and having to commute to work another way this was the last straw. I do understand the rules and their terms, obviously you really have to know what you’re getting into. In my job I try to use empathy and understand where someone’s coming from I DON’T expect a snobby immature person to tell me like it is. This place left a bad taste in my mouth. I learned my lesson and unfortunately the hard way.

I needed a rental car while caring for my mother as she was in an at home Hospice program transitioning to end of life. I could not say if I wanted the car for a week, a month or longer, and Rachel was both understanding and accommodating. She gave me the monthly rate, and said she would adjust the final bill when I did return the car. During the rental, I added two sons, one at a time, as they came to town to say good bye to their grandmomother.
The car was almost brand new (2200 miles on a Toyota Corolla), and was the perfect vehicle for our needs.
Rachel was outstanding, empathetic, and reasonable in response to every circumstance we presented.
What I love about Enterprise — no airport fees, no added taxes, none of the extra expense associated with airport rentals.
Thank you Enterprise for being helpful, compassionate and helpful.

E side of NE Highway 99 S of NE 99^th St.
*** a bit of a warning on how Enterprise doess business: They «put a hold» on your bank account for $ 250 no matter how many day or days that you rent a vehicle for, which will lead you to believe that that amount will not post to your bank/​CC account, which if you look at your account the next day will no longer be «pending» leading you to believe that you were not actutally charged, but then the day after if you look at your account that full amount ($ 250) will go through as posted because what they do is actually charge you that full amount then refund you the difference of the actual charge. That refund can take up to 3 – 5 days. If you’re not aware of this things can get really ugly with your banking institution.
I had the distinct pleasure of working with Torrie (sp) and Rachel (again sp!)
They were out of «Economy» cars so I was given a complimentary upgrade to a fully loaded minivan… I mean this thing had everything and got really good gas mileage too! I figured out that the minivan was just too large so when I called them back the next day they were more than happy and willing to trade that minivan for something smaller which also turned out to be an upgrade. No issues at all.
They were both so kind about everything and made every call or up front interaction seamless.
All the cars to rent were spotless inside and out!
The location has plenty of parking for your vehicle or theirs.
I couldn’t speak higher of this place. I will always rent here when my needs come up and I highly recommend you do too.