Evergreen Behavioral Health

This office was referred to me via my insurance company. I explored their website and found a provider I was interested in seeing. I never was able to see said provider, and have since found someone else. I called and a new front desk woman in training answered, she left the conversation several times to ask someone else for assistance. I had to repeat all my information at least 3 times. She said someone would call back promptly to schedule me. Didn’t receive a call for several days, called to check in and the woman who answered this time was one of the rudest customer service people I’ve dealt with – and I’m no newbie when it comes to scheduling appointments and dealing with medical offices! She was demeaning and uninterested, talked to me like I was 5. Come to find out the first woman didn’t even take my info down right for anyone to contact me. Even if the providers are great, you’ll never get people past the front desk. Way to ruin an already depressed persons day.

The staff at Evergreen Behavioral Health are very rude, impatient, unforgiving and unprofessional. They are never on time and don’t really listen or seem to care. The director is unconcerned with patient complaints and brushes you off when you speak with her. I had a horrible experience here and would not recommend them.

I have been seeing Dr. Laura Smith for about a year now, and she is the absolute best! I would highly recommend seeing her.

Very professional staff at the time I attended this facility. I had no issues at all with the doctors or anyone else.

I was referred here by my doctor and had a HORRIBLE experience with who I was assigned to (Dr. Jennifer Cotton). It’s actually traumatized me to the point where I’m wary to seek counseling elsewhere. I would not recommend this place to anyone.