Hanger Clinic

I have had to amend this review in the several months since I started using this particular office for my surgically modified foot. While I have no complaints with the products and the quality of the orthotics from Hangar Clinic itself it is this office that I have issues with.
Since melanoma entered my life back in February I have gotten to see a variety of medical offices, probably more than anyone should have to. You get to see pretty quick who runs a good office, who has good staff and who doesn’t have a clue. You have to learn this or our country’s medical system will eat you alive.
When I first entered this Hangar office I was happy to see that the staff was very friendly and eager to get back to walking again. I left feeling great about them and the direction my recovery was going. I was told about two weeks to get my new special shoes and the inserts that would allow me to walk again. As time went by and the two week period was approaching I was super excited and couldn’t wait. The time came and passed with nary a word from this office. After a few days I called and asked what was up and basically no one knew. They said they would call me back that afternoon. The next day I called again, they said the shoe was back-​ordered but the insert was there. A week later I called again and I was told, «Oh yes, the insert is finally here, the shoe has been there for a while.» Huh? I went down and got fitted and decided to blow it off because I was walking!
A week or so later it was apparent that I needed to modify the insert a little, it was hurting my foot. They got me in the next day, made some adjustments and it was better. I started to feel better. Fast forward another few weeks and my podiatrist was not happy with the insert and gave me a list of adjustments he wanted them to make, so I went in the next day to Hangar and they made the adjustments as best they could but they said it would be better if we started from scratch so we made a new mold of my foot and sent it off for a new insert that would in within two weeks. Two and a half weeks later I called to ask about the insert and no one knew anything, the gentleman who was handling my case was on vacation and I would have to wait. The day he was back I called, he was with a client and would call me back in a few hours. Three days later I called back again, no one knew anything. Finally, a week later, they were able to get my insert in. After that visit with no apology, no explanation about the snafu I decided that I will try a office on the other side of town near Legacy Hospital. Now I know why this office is in a basement. I hope that in the future they can get a better staff in there but I won’t be back to see if that happened.