I-5 Computers

Dude, they really took care of me. I had no idea what was wrong with my new desktop. But hey walked me through the whole process and didn’t even charge me more than 50 bucks. Couldn’t be happier. If you are on the west side you got to use i5 computers.

This past November we discovered that our HP Split X 2-​in-​1 (laptop computer that can be separated from the keyboard to function as a tablet) had cracked screen. Our daughter used it nearly exclusively for her school work as well as leisure viewing and play. As she has Autism, the touch screen and familiarity of the device were the driving factors behind us seeking repair of the cracked screen as opposed to replacing it entirely (the computer is about 2 years old with an original price tag around $ 800.00). We spoke to two local computer repair shops who recommended I-​5 Computers for the repair. When we dropped off the computer it was in perfect working order with the exception of having a cracked screen. The crack made our daughter apprehensive about using the tablet (she thought it would «cut» her). The owner assured us he could repair the screen and gave us two price options, one to order the part locally which was more expensive but quicker or to order the part from Asia which was less expensive but took longer. The importance of the device to our child made us choose the more expensive option. The price was to be $ 230.00 and was estimated to take 2 weeks for repair. Nearly 3 weeks into the process, having not heard a word from the shop, my husband called to check on progress and was told it would be ready the next day.
Upon picking up the computer, my husband noticed that some of the icons were «swapped» — you would touch «share» on the touch screen and the internet would pop up, etc. Things were clearly not functioning properly. He took the computer and left because of time constraints. He paid for the repair at that point and was told that if there was anything wrong they would «make it right». When he got home and was able to further inspect the system and it was clear that the problem was deeper than he realized, the touch screen was not even responding to touch consistently. He called I 5 and was assured again that they would fix the problem.
The next day, he returned to the shop and explained the touch screen glitches. The owner picked up his cell phone and placed a call presumably to the person who actually did the work. After a few minutes he exclaimed «crap» to the person he was talking to, hung up the phone and immediately refunded our money saying he couldn’t fix it. Apparently there was a part that regulates the touchscreen that was either missing or damaged. He even went as far as to suggest that we just sell it on Craigslist!
To be clear, we were perfectly happy to pay for the new digitizer that was installed. However, we need the device to function as it did when it was taken to the shop. If they can’t fix a problem that they created, they should replace the device — end of story!
We have repeatedly tried to make contact with the ownership of this business and have been left with unreturned calls (which I have logged) and employees directly telling my husband to «take his business elsewhere» and that they «were done» with us.
I understand that accidents happen — clearly this was not an intentional destruction of our property. However, as a repair business, don’t you have a responsibility to your customers to return things better than or at least equal to how they were brought to you? Isn’t that the nature of repair? I use the analogy that if I took my car that was a couple of years old but mechanically sound to a shop to have the window repaired and upon picking it up discover that the window is fixed but the car doesn’t start, that would be unacceptable to me as a customer. It would also be unprofessional and I believe not legally sound to not take responsibility for the repair that now is needed due to poor practices.
Our next step is the Better Business Bureau followed by filing with small claims court as they seem uninterested in making this right. It is SO disappointing to support a local business and be treated this way. We are not asking for anything unreasonable, I just wish they would participate in a dialogue regarding this. I am posting here in hopes that it will make the management/​ownership of this company respond. I will wait for a response for one week until I proceed as stated above. In the meantime DO NOT take your computer to I 5 Computers for repair. They are unscrupulous, unprofessional and cannot be trusted to properly repair your merchandise.

Darren was great and went above and beyond to fix my computer. I will have him do all of my computer work in the future.

We brought our laptop in with the lights flickering briefly but not powering on. The gentleman spent about an hour trying to figure out what was wrong and didn’t charge us when he determined he wouldn’t be able to fix it without expensive parts. While we were waiting an elderly man came in with a printer question and he helped him without charge as well. He insisted we didn’t need to pay and was very nice and helpful! We will be back!

We needed help setting up wi fi in our home. Darren came out and got everything up and running along with installing antivirus that we did not know we didn’t have. Thank you so much for all your help, we so appreciate all you did.

If you need anything done to your computer, or need a refurbished computer/​laptop, this is the place!!! This guy stayed until almost midnight fixing our computer… He saved all of our family photos!!! We thought we were going to lose them all. Nope! I can’t thank this establishment and owner enough for his help. For the price, there’s no way anyone else would have done even half of what he did for us that night. He fixed a boot up issue, saved our files, fixed a memory issue, fixed a key, and removed tons of viruses. We will only go here from now on and have recommended this place to all of our family and friends.

I-​5 Computers is everything you’d expect from a small business. The technicians are reasonable, fair-​minded professionals who I’m happy to have in my neighborhood. When I took my laptop in for repairs, a misunderstanding occurred and they ended up fixing more than I anticipated; however, they did what few businesses do — they accepted responsibility and only asked me to compensate them for what I originally asked for. It felt like we were starting a solid working relationship — and I’ll surely need this as my computer keeps doing its best to exit this world. Whatever happens next, I feel like I’ll be in good hands with these guys.

Very friendly, professional and super helpful. I live in Portland & it’s well worth the drive.
Despite what Unilocal says they are open on Sunday’s. 7 days a week!

I would like to highly recommend I-​5 Computer repair shop in Vancouver, WA. Both Darren and Jeff are very helpful and have repaired all my computer ills quickly and cheaply. In fact, on two occasions, I was not charged anything, even after they spent quite a bit of time with my equipment! Sometimes they fixed the problem while I waited and even took time to talk – very friendly. The shop is also convenient as it is right downtown with plenty of parking. I recently moved to Portland but will still take my computer problems across the river to I-​5 Computers. They are that friendly and good.

first off, I’m no tech wizard. but i do feel like I’m a good judge of character. I-​5 Computer was honest and informative about what my problems and expectations could be. They were fairly priced and got our work done quickly. Thanks guys

A great local business!
These guys are great. Friendly, fair, and enjoyable to work with. They fixed my laptop quickly when it wouldn’t turn on. When I got my laptop back a few days later, it was not only working, but clean as the day I bought it. They had cleaned the screen, cover, and even the keyboard as part of their service.
One word of advice, call before you come in if it’s late in the day. These guys are a small (2 person) business and they occasionally have to run out to do emergency on-​site repairs. It’s worth putting up with that minor inconvenience to support a local small business.