iQ Credit Union

Employee: Erika in recovery department.
Let me start off by saying what a TERRIBLE experience.
I was put into collections for $ 34 when I was 17 year old, I am now 25. I had no knowledge of this until I went to go apply for an auto loan. I called immediately and paid it. Where I feel extremely dissatisfied is how everything was handled beyond this point. It has been almost two months and she has yet to report it as paid or provide a letter stating it was paid. I have made many phone calls and wasted many hours trying to resolve this very simple issue. Erika has been very unprofessional, inefficient and condescending. I would not recommend this location.

Since my last review one of the managers reached out to me and apologized. They have resolved all issues and are really making an effort to improve their customer service skills.

These guys are great especially the downtown location. Adriana A. the Branch Manager there is spectacular and always responds to any questions I have, or anything I need. I have gone to the other branches and I have to be honest, some of them have been less than wonderful for sure. (Particularly the branch near the mall… two thumbs down) This is the reason for the 4 stars those folks need to step up their game and take a lesson from the downtown branch.
In general their loan rates are great as well as the ease and reliability of their online system. There are a lot of perks to banking with them that other banks don’t offer. I feel like a person when I walk through the door not an account number. Oh and the popcorn… it makes me happy.
So in short… Bank downtown!

I have banked with IQ for almost 10 years now. I chose to stay with them even when I moved to another state because I believe in customer loyalty. Because I live out of state I am forced to bank online of over the phone. Normally, when I call the tellers are super friendly but one time off ahorrible experience is enough to make me not want to come back. I called with a questions about my account being over drafted. teller named Desiree answered my call. she failed to communicate with me some very important information regarding my account as a result it caused overdraft fees to my account. The next day after realizing the mix up I called and asked to speak to a manager. I was then transfer to Kim. She then refused to reimburse the fee that was charged to my account. I asked them to speak to someone else who had could help clear up the situation. She replied «we don’t have anyone for you to speak to.» I voiced my frustration and demanded she give me a number to someone is customer service or I would go about it in a different manner. She reluctantly gave me the name and number of another supervisor named Chris McCauley. He contacted me staying if I didn’t get back to him in the next 10 mins he would not be able to speak for a week… I found that strange that they only have one person for me to speak to about my concern. I called him back. After going back and forth over the phone He agreed to make right the fee charged to my account but then told me, «I’m making a note on your account that we will NEVER reverse fees regarding your account again, that was just bad account management on your part. You need to know how much is in your account.» This left me feeling very upset. He doesn’t get paid for its option he gets paid to do his job. After this it saddens me to say I will no longer bank with IQ. I use to love this credit union because they were extremely professional and personable. I can see now there standards for serving the community had gone down tremendously. As someone who started off banking with this credit union I’m very disappointed at how I was treated.