Kadel’s Alpine Auto Body

I agree with the above reviewers, they lack on customer service. I went in to get a quick estimate on a dented bumper and they sent me away to make an appointment another day. I’m sure I can find another place that will give me a few minutes of their day to give me an estimate, or at least the opportunity to wait for someone that can do it. Instead, I got the feeling that since it was towards the end of the day (4:00pm), they didn’t have time for me. I won’t be back.

I guess they won’t get my business. Just went there to get an estimate on my car where an old lady had opened her car door and hit mine. Pretty simple right? The woman at the desk said one of their estimator was heading to lunch and the other was about to do an estimate. This would have took a while 60 seconds to look at. Won’t be going here!

I don’t even know where to begin about how amazing and helpful Kadel’s was. I had recently dealt with a hit and run on my car, being out on a whim for which body shop to choose while on the phone with the insurance company I decided to choose a location close to me and just go with it. My estimator Mike was very professional and kind! After going over my car and the estimate for the insurance to pay, I asked for my scraped up front lip on my car to be sanded down and painted as well since it was something I’ve been wanting to do for a while now and they had to remove it and repaint the front of the car anyways. I paid a few hundred dollars less than I was expecting and was very happy with the results when I got my car back. Thank you Kadel’s!!!

I was very satisfied with my experience at Kadel’s Autobody in Hazel Dell. It was so convenient to pick up and return my rental car right there. The staff was very helpful and they’re all dedicated to quality work. They kept me updated on the progress of the job and I was very happy with the result.

As far as quality of work is concerned, these people are the best. Unfortunately, they were recently purchased by Kadel’s and are now part of a chain. :(Their corporate office is very slow. From the time my insurance gave Kadel’s the go-​ahead, it was a week before Alpine got the assignment and there were another couple of days’ delay when our repair person discovered he needed parts that were on back order. The actual repair only took a couple of days but altogether our car was unusable for two weeks. If you don’t have that kind of time, perhaps this is not the repair place for you.

My wife stopped in to get and estimate and the question became about who was going to pay and is insurance involved. When she told them that insurance was involved they wanted to know all about the insurance and would not do an estimate without the insurance information. Since when is all about insurance and not the customer? She left

This is the place! If you want A+ service, body work, and detailing, don’t look any further. I have had numerous experiences with this body shop and EVERY ONE has been stellar!
My most recent visit included a complete detail of my 2012 Ford Expedition, when Juan finished it, it looked better than it did when I drove it off the lot!!! I am bringing another car to him within the week!
John and Brittany, you get the praise for taking care of the customer and providing excellent customer service! ALL YOU GUYS AND GALS behind the scenes, you are ROCK STARS too!

One day I was at performing an estimate for a customer of ours. The customer went to leave their home and backed into our company van. After the insurance contacted me they recommended Alpine Auto Body. I did my research online and found that they were well reviewed in our community. So, I set up our appointment with them. John was the representative that greeted me and helped me through the process. The day I dropped off my van to get the repairs started they had the rental car company there waiting for me with my rental. I did not even have to go to their office to do the paper work. They brought it with them so I did not have to wait for anything. I was in, out and gone in my rental in 10 minutes from Apline. When I picked up my van the repair work was brilliant. Seamless and perfect. They even helped me out by using rubbing compound and made a few other scuffs that I put on the car go away while I transferred my belongings. John and Alpine Auto Body exceeded my expectations in quality of work and in customer service. That is a refreshing thing to find these days. Thank you John!

I cannot express enough how well and professional Alpine Autobody Hazel Dell treated me. The fact of simply not being a customer of theirs and still catered to my aid with wonderful assistance should be recognized with great honor.
I previously had maintenance done to my 1998 Mitsubishi Eclipse and decided to drive from Portland to Seattle to take advantage of the weather. All of a sudden, smoke from the rear of my car started to appear thus quickly turned off the next exit from the freeway. Luckily, Alpine Autobody was very close and drove up to the shop. John McKean at Hazel Dell took a look at the wheel and informed me that it had been locked and was the cause of the burnt smoke/​smell. I explained to Mr. Mckean I had about $ 1k worth of maintenance done just a few days. Not only was John Mckean very knowledgeable, but he actually called both the body shop and towing company for me and took care of everything. I didn’t have to do a single thing. Before I knew it, I was back in Portland and my car was undergoing more maintenance.
Even though that day didn’t go as planned, Mr. McKean made sure I left his shop in a satisfactory manner. I’ve been to a fair share of auto repair shops in my life and I must say, with the interaction from John McKean at Alpine Autobody Hazel Dell, I’ve never received this amount of excellent service. I can see why other customers would recommend his shop, thus his reputation in the industry reflects that of professional, friendly and thorough character. Thank you Alpine Autobody for concluding my day with such ease.