Kadel’s Cascade Auto Body – Vancouver

Research and find your own body shop for insurance estimates. Do not go Kadel’s.
I didn’t do that. My car was hit in a parking lot. His insurance (USAA) recommended this body shop for an estimate.
They provided an estimate, then rescheduled me for the next day to assess my vehicle.
Granted my vehicle is an older model, but the condition is very good. It’s never been in an accident, not one dent, scratch or major flaw. The interior is all intact and everything works.
Jon (the Kadel’s adjuster) goes over the car. He takes some pictures and notes and doesn’t say much (or do much).
I get notified by the insurance company and am told that my car is going to be totaled and the price they want to give me is far less then it’s actual worth, based on Jon’s information.
They read off Jon’s description. The oil was black and thick. Jon never actually checked the oil, which only had about 2000 miles on it. Jon said that all 4 tires where at ³⁄₃₂ tread. Jon did take one picture of one tire and never actually measured them. All 4 tires are 13 months old, with a tread gauge the fronts measured 6/​32, rears measured ⁹⁄₃₂. The car he described did not sound like my car at all. Every item on the full report can be argued.
In closing, Jon and Kadel’s are not representing the true customer. The vehicle owner.
I will not recommend this shop for any work, as they do not have your best interest in mind.

When my insurance company recommended that I use Kadel’s I was somewhat reluctant because of some of the reviews here at Unilocal.My adjuster assured me that they would be fine so I took my Prius there for extensive body work caused by a collision.
My experience with this shop was perfect. They called me every couple of days to keep me informed and they completed the repairs in much less time than expected. The car looks like new again.
I will use them again if the need arises and I would not hesitate to recommend them to friends or family.

I’m going to make this short and sweet, but I’ve had two experiences using this auto body shop. Both were positive experiences. The nature of getting your car fixed is generally a pretty horrible process to go through, but Kadel’s did a great job on the repairs, car looks brand new now. I have USAA as my insurance provider and the entire process between Kadel’s and USAA was really seamless, probably why it went so well for me. I would give Kadel’s a 5 star review on the service provided and a 3 on the price. If you get Amber as your point of contact, she was super helpful. Namely she stayed late for me to come pick up my car after hours and kept me updated through out the entire process. She certainly didn’t have to do this, but it reflected very positively on me.

I received excellent service from start to finish! Angie, the receptionist, was outstanding, Ken, the estimator, provided wonderful service. He provided good information and kept me informed as to the progress on my car. My car was repaired and looks like brand new. I wouldn’t take my car anywhere else for repair!

Awesome service! I busted my headlight and dented my hood and quarter panel when I hit a deer while on a road trip from California to Maryland. The staff was understanding of my time constraints and was able to make all repairs in just three days! Everyone was extremely friendly and helpful.

My insurance company is GEICO and they recommended I go to this auto body shop. By far the worst experience I have ever had! It was such a terrible experience that I will be dropping GEICO as my insurance provider. I would hope that you NEVER use this shop or GEICO EVER!
I unfortunately ran into a deer and trusted that my insurance company would fix the problem properly. It was a head-​on collision. They fought me to replace my bumper! This was an 800lb deer I am talking about; I hit it at 45mph head on; they went out of their was to try to prove that part of my bumper did not get damaged and refused to fix it unless I payed 75% of the cost to fix the bumper! Thats not all. My AC was damaged in this accident as well. It worked perfectly fine this summer when I used it; yet they went out of their way again to try and prove that me smashing into a deer did not cause my AC to quit working, and refused to fix it. They did do an alignment that I practically had to beg them to do it. They also did not use OEM parts to replace my radiator or my battery! They cut corners and do not use quality parts! They do not fix your car to «pre-​loss» condition. (Which he law states they must do) I will be taking legal action against them I wish that no one ever has to be put through this much trouble like I was. Do yourself a favor and go anywhere but this auto body shop. Dump GEICO if you have them if you don’t, consider yourself lucky!
If you made it this far, the icing on the cake; they refused to replace the battery tie-​down, a $ 20 part. They made me pay for it.

This place operates under Kadels Auto Body. I’m not sure why they aren’t listed as such on Unilocal.Be prepared… this is NOT a good review!
I was in an accident and my insurance recommended Kadels as one of their top rated shops in the area. The car was towed to the shop and I was called a few hours later to come do a walk through. They documented all current knicks and scratches, then took my information and said they’d be in contact. The adjuster assigned to my case was very good at communicating what was happening and when the car would be ready. So far so good!
I get a call the morning my car was scheduled to be repaired letting me know that there was some damaged somehow not caused by my accident (though there really is no way to prove that) and that I would need to pay $ 105 out of pocket. I explain that I wasn’t really expecting to have to pay anything out of pocket and that I wasn’t sure if I could pick my car up that day. The response to my dilemma was that I was getting a great deal since they were already working on the car and that if I didn’t replace this part, I was a liability on the road and could kill myself or others. They had already purchased the parts and I was basically forced into paying the price of the repairs. Well, those are great options! I tell the shop to move forward with the repairs and I’ll figure out how to pay the $ 105. When I arrived to pick my car up, the adjustor then finds it appropriate to tell me that he wished he’d known money was an issue. I ask what difference it would have made, and he then tells me he would have purchased a less expensive part. EXCUSE ME?! You purchased the most expensive part expecting money was not an issue for me? For whom is money not an issue in this economy? That was shady and sharky and I lost all respect for this man and the shop at this very moment.
Then, as if that wasn’t bad enough, I discover damage to the driver’s side bumper and doors. HUGE scratches that I know for certain I didn’t cause. The adjuster at first tried to argue that they didn’t cause the damage before double checking the pictures they had sent into the insurance company. Yeah, whoops… proof you’re a snake in sheep’s clothing. He then agrees that they need to fix the damage and pay for a rental car. Great! I was asked to take my car home that night and return the following week so they could finalize everything needed to repair my vehicle. Once I get home, I discover my battery connection has been damaged and my car won’t start without being jumped. I immediately left a message for the adjuster as well as an email explaining that my car was having more issues and I need them resolved immediately. They were very good about setting up a rental car and accepting my car for repairs the following afternoon. The communication then became less regular/​positive and more snarky and degrading. The shop wouldn’t listen to me, though I had ensured trustworthy mechanics looked at my car before I came back to them with a diagnosis. They kept telling me «it must be gremlins» which only infuriated me. I don’t know how many times I had to correct them of the actual issues and they still would cut me off before allowing me to finish by explaining their side of the story and ignoring mine. Now I’m completely pissed off with having to deal with these people.
I go back to pick my car up after they repaired the damaged THEY caused, and I discover even MORE scratches, scrapes, and dents that weren’t there the first time! I send an email with pictures to the adjustor and there’s no question as to my frustration this time. I report them to my insurance company for now the 4^th time, as well as the Better Business Bureau, since they apparently have no morals. It has been 4 days now and Kadels has yet to return my calls and emails. Classy, Kadels. Way to run your business.
Fortunately I have an amazing insurance company so I know I’ll be taken care of. I will never again give my business to this shop, and neither should YOU!