Mather & Sons Pump Service

I called this company two days ago because we were getting surging water pressure from our faucets. Brian and Matt came out to our rural location the same day, bringing with them all the parts they thought they might need. As a consequence of their well-​planned approach (pun intended), they were able to quickly diagnose and repair our well’s pumping system. Not only were they good at their work, they were friendly and courteous.

I personally had excellent service and immediate response in my needs. I would highly recommend Mather’s and Son.

Contrary to the last two reviews, my experience with Mather and Sons was anything
but a joke. They took me very serious. I ordered a centrifugal jet pump with adjoining
expansion tank. (their products are second to none. top of the line) Their customer
service was excellent, every time I called. After my equipment came in, one week later, I called to make arrangements to pick up my order. When I arrived, Mike not
only told me how to connect the two pieces together, he and a warehouse helper
connected the two pieces together for me. I didn’t ask them to, Mike offered to. Talk about «Customer Service», it doesn’t get any better then that!
Mather and Sons are reliable, knowledgeable and courteous.
I would Recommend them to anyone in a heart beat.
Thank you Mather and Sons…
Rick C.

We came home and found that we didn’t have any water. We called Mather & Sons the next morning and talked to Lisa. She was very helpful and sent Mark out to assess the problem. Mark did some tests and determined that the pump motor was bad, so he called the office and got a crew scheduled to come out after lunch to replace the motor/​pump assembly. Jason and Rick came at about 1ish and did a great job. They gave some good advice on what to keep and what to replace, then did a really good job cleaning up and making sure everything worked the way it was suppose to work.

Mather & Son Pump Service is an excellent company to work with. I have been a customer of theirs for over 20 years and find them to be very responsive to my needs for equipment and service. Their Sales, Service and Installation personnel are professional, perform quality work and communicate very well. I would highly recommend the to anyone needing their type of service.

Wow! So impressed with Mather & Sons! I found out I had no water Sunday night called Monday morning and by early afternoon the whole job was completed! The service I received was excellent. The technician that came over was very polite and easy to talk with, he explained everything that was going on and what problems could possibly arise. The person I talked to in the office was very knowledgeable and explained everything in an easy to understand manner. I felt very taken care of all around.
My whole pump system was shot and I knew this was probably going to be the case, I feel very fortunate to have had Mather & Sons come and replace everything at a very reasonable price. Quick and efficient service, they were very professional and I just can’t say enough about the phenomenal service I received from them. I would highly recommend them to anyone.

My experience is exactly like the first review: zero response to calls for service. In my case, I called on the Monday before Thanksgiving. My well has been short cycling and I’ve narrowed the problem down to the well itself (likely a faulty check valve). Not a huge deal since I actually have water, but I also don’t want to burn the pump out. The woman at Mather asked when I would be at home for a service call. I told her I could be there on Tues and Wed after noon (although I would have to leave work early) and all day Friday. She said someone would call back when they could come out (they apparently don’t schedule service visits in advance).
Nothing on Tuesday. On Wednesday, I come home and find a voice message was left just 15 minutes prior indicating that they could come by. I called them back but it was too late. I missed my window. However, they said someone could come out on Friday. No one came out and no one answered the phones when I called that afternoon the check on the status.
On Monday I got the same lack of response. They said that they would check with the scheduler and call back with a time and date. They never did.
Same thing on the next day. I have since given up and elected to go with a competitor.
What a complete joke.

Called and asked for a service appointment. No call back! Called again and was told they would contact me shortly. No call back after a week! I would buy nothing from this company if you ever expect to have what you buy serviced!