MetFab Heating

It’s rare you come across a company like this. If you read no further, THIS is the heating & AC company you should use. Hands down.
It’s winter in the PNW right now, with temps hovering around 36 degrees at night. Definitely chilly — especially if your forced air heating unit stops working. Now, take a moment and imagine trying to call a heating repair company in winter. Yes, it’s that bad.
After three tries at companies whose phones rang with no answer (evidently, heating businesses in the dead of winter have no need for new customers to be able to reach them), I then actually reached two companies… and left messages… only to have no one call me back.
The sixth company I called was actually a duct cleaning company (I was almost not looking at the company descriptions by this time), and they were nice enough to refer me to MetFab. Yay!
So, here’s where it gets absolutely exceptional. I called around 12:20 (lunch time). The phone rang, and to my surprise, a man picked up. He nicely informed me that the person who scheduled appointments was out to lunch, but he’d have her call me right back. Buoyed by the fact I had an actual human on the phone, I asked his name (it was Phil) and proceeded to thank him profusely for answering.
Sure enough, 45 minutes later, I got a call from Amanda. She got me booked (and actually apologized that it had to be the next day!!) and wham — I had help on the way. But it gets better.
Several phone calls went back and forth between Amanda and I. This amazing person actually pointed me to a YouTube video that would show me how to check for one possible issue (that could potentially save me from even needing the service call!) and when we determined I still needed the serviceman, she then checked her parts inventory to make sure she could send him out with the part, so we wouldn’t have to wait. Let me tell you, my belief in customer support and service has been renewed! Oh, and props to the tech guy, Gary. He didn’t treat me like a girl who knew nothing (even though I was exactly that), and spoke to me with respect and was very patient to explain everything to my satisfaction.
I just want to say that superiority should be rewarded. I certainly intend to use MetFab for ANYTHING heating or AC related, and I would be thrilled if you would too. Oh, by the way… the «guy» that answered the phone on the scheduler’s lunch hour? THE OWNER.

Went to Metfab Heating in search of an igniter for my old gas furnace and I didn’t really know what I was getting into. I had the old suspect igniter with me to use as a guide for what exactly it was I needed, I showed the office manager, Amanda, my non-​functioning part and she was quick to locate a new comparable igniter and explain how the unit should be handled and installed. Amanda was very friendly and knowledgeable about my needs.
Big box stores such as Home Depot and Lowes do not carry these types of parts in stock but they can be ordered from their online catalogues but when your furnace goes out who has time to wait for shipping? It’s nice to know that Metfab Heating offers options that others don’t as well as employing a friendly and professional staff.

I had my 30 year old furnace quit suddenly over the holidays. The weather forecast predicted increasing wind and low temps.(I know, sounds like the plot of a bad drama movie, right?) I called around on Friday and left messages at two businesses. No call back in over 24hrs. (Cause it’s only an urgency for ME.) The third business took my name and wouldn’t commit to a time. «…we will put you on the list.» How comforting is THAT! I turned to the yellow pages and found MetFab. The guy answered the phone (gasp!) asked me pertinent questions re: my problem, and offered to come look at it right away. The technician was professional, prompt and informative. Even better, although he says I’ll have to replace my ancient system soon, he was able to repair it quickly and for a reasonable fee. I recommend this company to anyone who wants that old-​fashioned commodity SERVICE. He didn’t try to sell me a new, high priced unit, didn’t talk over my head, and was dependable. I will use this company for all my future needs.