Panda Express

Every single time I come here they screw up my order. Service is horrible. They are very unfriendly. Worst Panda I’ve been to.

Buddy and I come here before work. Right when they open. Food’s always great! Super chipper emoyees! I like their Honey Walnut Shrimp. Their Chow Mein is great too!

Service was great, but ice was out in the soda machine. Quite a few flies were flying around in the restaurant. Overall, it was fairly clean. Just disappointed that there was no ice and too many flies.

The chow mien here is one of the few foods my daughter reliably eats (she’s autistic and gets set in her food-​ways), so we’ve been regulars here about 3x a week. As of today, we will not return.
About 25% of the time they screw up an order. Most of the time I shrug is off. I can eat the sweetfire chicken even though I ordered (and paid for) the honey walnut shrimp. If they forget the teriyaki chicken, all right, I’ll live. They screwed up last time I was there too, but I was too tired to care. But today they left out my daughter’s entire meal. That alone isn’t what made me decide I’m finished here.
I drove back to get her food, and had to demand they remake the rest of the order too. 40 minutes had lapsed between getting it initially, getting home, getting my daughter settled down, realizing her food was absent, getting her back into the car, and back down there. you’d think a customer shouldn’t have to demand that cooled food should be remade when it only cooled because of having to go get their mistake fixed.
Not finished yet. The manager was pretty rude about it. Instead of apologizing, he made excuses. «Oh, it was a rush.» There was one car behind me in the drive thru when I first went, and I could see inside that they were empty. That’s no rush. I pointed that out, and he shrugged.
So I get my new order, get to the car, peek into the bag, notice i don’t have the little container for the third entrée of my own order, slightly open the white container to see if it was all in there, saw a corner of a shrimp and a piece of teriyaki chicken… but he had left out my orange chicken. That’s right, folks. The fixed order was still messed up, and this time the manager had no one to blame. No one in the drive thru, literally no other customers in the store at all.
I go back inside, pretty mad, I admit. By this point, it had been over an hour since I initially ordered. He shrugged while another employee laughed and shook her head. My daughter was very hungry and confused about why she hadn’t yet had anything to eat.
I don’t bother checking the order again. I was hungry and my blood sugar was low. I sped me and my daughter home and pull everything out of the bag. I knew I had her chow mien, which was the most important thing at that point.
But my honey walnut shrimp entrée had a paltry two shrimp, and they left out the teriyaki sauce for the teriyaki chicken even though I had ordered extra. The fixed-​fixed order was still wrong.
So, as for quality, I can confirm that the food is often dry. About half the time the orange chicken is so dry I can hardly bite into it. The teriyaki and pepper chicken are usually moist. The broccoli in the broccoli beef is usually soggy. About a quarter of the time the chow mien is fairly dry, and the fried rice is usually slightly dry, but okay with soy or teriyaki sauce on it. The quality is definitely not up to par with other Pandas.
I might still patronize other Pandas, but today was the final straw at this one.

I’m a big Panda fan… except this one. The food is dry and tastes burnt. Out of condiments.
Extra star for the friendly staff.

Great location… same parking lot as a Shell station
Counter Service type restaurant
I’m pretty sure my days of Panda (or at least this location) are over. The problem I find here is that even though the location is beautiful, large, and on the newer side is that it is just not busy enough to bring enough business to keep the cooks a cookin like I’m used to in Southern California. Now I’m certainly not trying to say SC is better because it certainly is not. What I’m trying to convey is that a lot of the less popular items will sit in the warmers longer and lose their original integrity and flavor significantly!
I had myself a 2 item combo:
which consisted of their new Sesame Honey Chicken, Beijing Beef, and Fried Rice.
1. Sesame Honey Chicken — Actually pretty darn good. Nice and crunchy, hot, and the breading to meat ration was very fair giving a very good balance of flavors. This one is very similar to seemingly everyone’s favorite Orange Chicken.
2. Beijing Beef — A spicy dish again similar to Orange Chicken (I really did not know as I’ve never had either one of these dishes before) that was atrocious. It was on the cooler side and the breading to meat ratio was way off giving loss to both value and flavor. I would not recommend this dish after this experience. Too bad as I really liked the kick that it had.
3. Fried Rice — was just ok. With all the ingredients I would have expected more in the flavor department.
Finally I also had one of their Chicken Egg Rolls:
and again this one cooled down significantly leaving it a little on the drier side making me glad that I had requested the Sweet & Sour sauce for dipping. I couldn’t tell that it was chicken though as I could not see, taste, or feel any poultry.
Service was extremely welcoming and kind… I mean this was the kind of person you’d want to keep in your life as she was so sweet.
There is plenty of parking in their dedicated lot.
Seating comes in the form of regular tables.
They do have a Drive Thru available.

The chow mien was dry as was the orange chicken. I was fortunate enough to get some freshly cooked chicken and string beans that were average at best. I have been here three times and each time the food has not been good no realize it’s Panda Express but if the food is freshly cooked, it’s not bad. – especially when compared to most places that pretend to make Chinese cuisine in the Couv. The store near Costco and the one near Wal Mart are waaaay better in spite of it being quick serve Chinese from a steam table and I know they’re chains but sometimes you just need to have some Chinese, especially when you accept that there just is not any good independent places to get it in Vancouver.