Public Storage

While the manager was very courteous and professional, the facilities are not up to par. The gate panel for entering your entrance code used to beep when you pressed a button so you know you were entering the numbers correctly. But now it makes no noise so you don’t know if you’ve pressed hard enough for the number to register. When you’re standing out in the rain (and yes, you have to exit your vehicle to enter your number) wondering if you entered your number correctly or not, it can be frustrating. I’ve rented at Additional Self Storage on East Burton and that was a wonderful experience compared to this place.
The storage unit was very musty smelling. I placed two desiccants inside the unit and within a couple weeks they had accumulated a couple cups of water. I know moisture is to be expected in the NW but these units seem to hold the moisture inside and leave things smelling very musty.
The light was also broken upon arrival. They were supposed to replace the bulb before I moved in but they forgot. Once I reminded them, I discovered that the light switch was broken and the light would always remain on. I was concerned about the possibility of fire hazard but they wouldn’t fix the switch. Eventually that light burned out so I had to work in the dark.
I didn’t care to see trash (old mattresses, junk and other items) left behind by previous renters laying around the property.
When I called to get a pro-​rated bill because I was moving out in the middle of the month, I was told they can’t prorate unless you move out within the first 6 days of the month. Some excuse about how their computer system doesn’t let them prorate beyond the 6^th day of the month. Complete BS to me. So if you are moving out in the middle of the month, you still have to pay a full month’s rent.
I will not be using this company again.