Radio Cab

Two times in the same week I used your Curb app to pre book my ride, n both times no one came. ended up on the bus! I used this service a few times b4 n didnt have a problem… I guess a 5 minute ride from my home to work isnt good enough fare! Ill have to use another cab company maybe they won’t mind the fare! :(

Choose another company. We called 2 hours in advance to book a cab at 7pm for the Lana del Rey concert. We were told that it would not be a problem to get picked up at 7 from our hotel to go to the venue despite the high demand of the concert. However, 7 rolls around and there’s no cab so we call them again and they tell us a cab is on its way. Fifteen minutes later still no cab! So we call again and try and be as polite as possible as we’re sure they’re slammed from the concert. The man on the phone was very rude and curt saying we were next in line and then hanging up on us. Another 30 minutes go by… finally after 45 minutes of waiting for our cab we decide to just take über despite the high fare and get a car in 10 minutes.
We would have been totally fine if they had told us when we booked that no cabs were available at 7pm, but they clearly either didn’t know their own company’s availability, or they flat out lied to us. Both are unacceptable. ⁰⁄₁₀ would not recommend.

Can you put in less than 1 star?
Horrible service. I ordered a cab online to come at 3:25am. At 3:40 I called and they said they had no cabs available. What’s even more annoying is at 3:15 they texted saying someone was on the way.
I ended up driving myself.
Never again Radio Cab Vancouver.

I’m surprised this so-​called business is still in operation in Vancouver. I called at 2:44 pm, and they said that it would arrive in 20 minutes. After becoming more and more impatient, I tried calling back and was placed on hold, and the automated voice said, «This call will be answered in two minutes.» Two minutes roll by. «This call will be answered in one minute.» A minute rolls by. «This call will be answered in four minutes.» I hung up. By now it’s 3:32 pm, and still nobody. I called again. «This call will be answered in two minutes.» Two minutes roll by. «This call will be answered in four minutes.» Two minutes later somebody finally answered. He remembered me and told me that the driver was a mile and a half away. Finally, at 3:47 a taxi arrives. Unacceptable. It deserves no stars if that were an option.

Reserved online the day before a flight out of pdx. When I called to verify in the morning they couldn’t find the reservation but said someone was on the way. As we were running later and later for our flight, we kept calling for updates on the drivers location and were told over and over again he was a mile away (clearly a lie). Called again to let them know we were going to have to take our own vehicle and possibly miss our flight if he didn’t arrive in 5 minutes and the dispatcher hung up on me! Driver arrived a minute later thankfully. They are getting 2 stars because the driver was nice. I won’t be using them again.

Quick update. While we were told to find other transportation, we called and found that while no one told us, we were ‘confirmed’ and a cab would pick us up.
Driver arrived early and was super nice… So I am updating from a 1-​star to a 3-​star.

Pretty Lame. There was a reserved cab at the train station that made no offer to call another. My call to the dispatcher left me on hold, listening to ads and a recorded voice telling me my call would be answered in one minute… repeated every minute. Does not appear to be a legitimate operation for Vancouver.

I called at 10:30 AM and asked for a 5:30 PM cab ride to the airport. They said that would be no problem but stated nonchalantly that they could not guarantee that they will be there right at 5:30. So I said ok, how about 5:20? Would that be a safe bet? They said yes. Keep in mind I needed to be there at 6:30 PM and only live 15 – 20 minutes away. So as the clock struck 5:50 I called them to see if they would be at my house soon. They said that no one had been dispatched to come to my house yet but that they were working on it. At 6 PM no one had been sent to my house and they could not give me an estimate of when this would occur. So I then drove myself to AirPark (great review coming soon). This situation was frustrating because I would have been fine sitting at the airport as early as necessary just to have a cab ride there. I know cabs get busy but I wish they would have explained to me that when they said that they could not guarantee it would be on time that it could be more than 40 minutes without even a cab en route.
Please keep in mind I have used radio cab in Portland and have always had a positive experience. This review is limited to my experience with radio cab dispatched from Vancouver.