Red Wing Shoe Store

Saw good reviews and decided to take my business here instead of across the bridge. Worst customer service and it wasn’t because of the cost, I knew it would be spendy if I wanted quality. I had a couple of questions and every time the answer was given with a heavy sigh and forced. I’ll continue to shop at Redwing but last time I’ll shop at this location. Take my advis, shop at another location not this one.

I was leery of going to this store. I have heard many terrible things about the service here. Well they have new management and its amazing, the man at the shop was extremely helpful and didn’t rush into picking out a pair. The work boots are great, I work in metal fabrication and the boots are durable and comfortable. I will be returning to this store my next pair of boots.

I had a great experience at this store. I purchase two pair of boots in Nov. 2014. The products are top notch but the reason for me writing the review, which I never do, is the customer service. I was hapily greeted by a saleperson named Quentin, not knowing what I wanted he let me look for a bit then I started asking questions… I was shocked a this guys knowledge of shoes/​boots. He loves Redwing and knows how to take care of customers. He took the time to measure my feet and make suggestions for boots. While I was trying them on, walking around, I see him look at my old boots. Next thing I know he is cleaning them off, pulling out the laces, and polishing them up. What!!! These were another brand, not purchased here. It is hard enough to find someone to measure your feet much less clean up your old boots. (granted, there was noone else in the store and he had time; but wow)
After a few wears, and winter upon us, I decided that one pair was too tight to wear with heavy wool socks… shame on me for not thinking about this, but I called him a month or so later and he said bring them in… I left them for a week and came back; they were perfect. He had them sent to a cobler (shoe repair place?) to be streched properly. All this for free.
My favorite thing is he said, come back each year and I will give you free laces. Sweet!
This guy is fantastic, good and knowledgeable salesman, but great customer service!

run away! .far far away… anywhere! You’ll be disappointed in the selection, unprofessional customer service, and ridiculous prices. There’s too much competition in this market to deal with this store.
Consistently unknowledgable staff, who pushes you into what they want you to buy. And will leave you saying to yourself «wow, they must hate their job».