Safeway

This Safeway Has Gone Down Hill! There A Few Rude Employees! The Deli is Where you will find Friendly Staff! Others than that they Have Several Check Stands only 2 open! Then You Hear 3’s A Crowd! That’s Rude! To me it sounds like «Are We Bothering You?!» There wouldn’t be a Crowd if u Had Checkers!

Safeway use to be one of my favorite stores to shop at. Even though their prices are way too high, I liked how clean and friendly they were. I’ve read all of these reviews. And I have been going into this Safeway for three years.
One thing I agree on, they have gotten rid of all of the employees that were there on a regular basis. One other thing — it’s not the regular employees who are to blame. It’s the management. Found out Safeway was bought by Albertsons. **For those of you who don’t know, Albertson’s is like the Walmart of groceries stores** They cut hours at all Safeway locations. And it seems they have brought in management that seem hell bent on being so mean & rude to the employees, they either leave or get fired. I always pay attention to how the employees are treated. How many checkers are available & how moral is.
Today was the last straw. They literally had ONE girl checking. ONE. For the whole store. It’s championship football games for the Super Bowl. How the heck are you going to be that low staffed? Not just up front, all over the store. I kept hearing the employees calling for help over the loud speaker every so often as I shopped. Every time I shop. Because Safeway does not care anymore if you have to wait for 15 minutes to even get a checker. I have also over heard one of the female managers being rude to the employees. Shoppers can hear you. When you say inappropriate things and we are in the other aisles. The way you talk to your employees & treat them, then turn around and talk rude behind their backs. It’s bad.
There are still nice people working at this location, but who knows for how long? Between rude management, under staffed store resulting in poor service & high prices, I’m done.
**I have never written a review like this before. Read all of them. I am not alone. I have been a patron of Safeway my whole life. Something needs to be done.

This Safeway used to be great until they basically hired an all new staff and transferred all the good people to other stores. The new people lack training and are not friendly. When the lines start getting backed up they say over the loud speaker «three’s a crowd, three’s a crowd» and it sounds so rude and unprofessional. Also, don’t use the pharmacy here, the entire pharmacy staff is very rude, in to much of a hurry and can’t get my prescriptions right, took 3 days for one prescription because they couldn’t get it right and they never even apologized. Don’t waste your time here!!!

Wow. Stopped in over lunch today for 3 items. The older lady working the express lane was all over the place — just really acting flustered over simple things like making correct change. She didn’t know how to work the intercom to call for help either. When someone gave her a $ 100 bill she entered $ 10 instead and she couldn’t figure out what to do. Good thing I wasn’t in a hurry as she argued with the guy over the correct change — I’m not even sure what happened and I was paying attention.
Close to 10 minutes standing in the express lane with 3 items… lol

Personally I love this Safeway.
The deli is magnificent. I’ve been spoiled in Cleveland and Atlanta with amazing fried chicken my whole life, this is the only one in the city that satisfies me. The Mac and cheese is delicious as well. Very delicious comfort food. I get hungry just thinking of it! The Shang Hi meal is also great. I love the lomein and all of the chicken options, as well as the egg rolls and pot stickers! YUM!

I REALLY dislike going to this Safeway, but it’s the only grocery store around where I work. No self check-​out. One lane open at 8AM when everyone is trying to get things before work. Rude employees, but I think the problem lies in management not taking care of them. My last straw today was asking for an empty plastic clamshell container in the bakery and the lady said she isn’t supposed to hand me one unless I wanted to pay for the same price as if food was in the container. $ 3.99 for a plastic container that costs five cents? No thanks…

Been standing in line for 12 minutes so far waiting for deli food and the poor girl working behind the counter alone still has a smile on her face. They need to add more employees. Not fair to her or the customers waiting.

What is up with all these cashier lines and only 2 open? Ohhh, Y’all into doing more with less I suppose it’s working for you… Starbucks check out!

I was originally just looking for this Safeway’s website where I could contact them directly but once I started reading all of the reviews, I felt a need to add my «two cents». This has long been «my» Safeway yet in the past year or so I’ve been disappointed more often than not. I too have been frustrated by cashiers more interested in conversations with their co-​workers or flirting with male customers. I’ve also been there and witnessed the most unprofessional of conversations between co-​workers: talking trash about their manager while customers were waiting in line! I recently stopped by the Safeway at 136^th and was surprised to find several of the old cashiers who were really good now over there; apparently they were pushed out of this store. Other than a few old timers in the produce and meat departments, these folks are just not helpful.
I’ve also noted that unlike most of the other grocery stores, this store does not provide customers with small carts or self checkout which makes very little sense given the trend in shopping now for 3 – 4 small shopping trips a week vs. once a week full family shopping.
Given that there are 6 other grocery stores within 6 miles of this one that we can choose from, I think they’d better make some leadership and staffing changes soon or people like me will just stop shopping there.

Today, I made a pitstop and as I approached the check out line there were 3 people in front of me with just a few items. It would have been very manageable to check more efficiently in order to avoid having a longer line form. Instead the cashier, Sebby seemed as though she rather flirt and take her time with the gentleman who she was waiting on all the while smacking her gum. So of course, by the time she was done «checking the customer out» there had accumulated another 3 customers behind me. Luckily, the cashier she was relieving for a break came back in time to quickly get the ball rolling again. Every cashier is a direct reflection upon the store and Sebby is a very poor example of how efficient cashiers ought to be. We have much better uses of our time than to have it be wasted in line due to someone’s own agenda.

New to the area, and loving it.
One of the few things we dislike about it is this particular Safeway.
The first time we visited this location it was evening on a weekday. It was busy and they were understaffed. I get that part. It’s not easy. However, how you choose to manage a situation like that absolutely reflects on your leadership skills.
A supervisor was our checker. While ringing us up, the checker in the lane behind her was responding to a customer who was waiting at customer service. The checker was telling the lady that customer service was closed. The lady then asked if there was someone that could help her. The supervisor then turned to the lady while still ringing us up, and says (with EXTREME attitude) «That area is closed.» and turns back to our transaction, rolling her eyes and letting out a big breath. The lady then says «I just have a question, can someone answer a question?» To which the supervisor, again, just responds with, «Customer Service is closed.» clearly losing her patience.
And then yells over our shoulders to the checker behind US that «I don’t have no keys for that.» in response to something they were asking her.
I just.
Here’s this. I have been in customer service for over ten years. I hold this type of position in high regards. It is a hard, hard job. Some customers have a way of somehow de-​humanizing you into some sort of servant of theirs that they can belittle you into a pulp. I get it. I have been the underling, the in-​between, and management.
IF YOU ARE A «SUPERVISOR» YOU SHOULD BE ABLE TO DIFFUSE A SITUATION LIKE THIS CALMLY, WITHOUT ATTITUDE. It is your JOB to help situations EXACTLY like the one I witnessed. To help fix a problem that another cannot, and to leave your customer happy; dare to make them happier than they were before they arrived.
If you don’t like your job, leave. Find a new one. If you’re given a position to which you find you cannot handle, step down, or ask for more training. Recognize the problem starts with you and until you fix it, it’s going to put unnecessary stress on you and the people around you. Management isn’t about money and power trips. (Not gonna lie, the $ can be nice.) It’s about bettering your company, your employees, and preparing said employees to grow and gain the knowledge necessary to function with or without you.
On top of this rant, they are the SLOWEST at checking. Every time my husband goes to get one or two things, it always takes at LEAST 20 minutes. We literally live 30 seconds away.
And the worst: There is a huge disconnect in helping customers. I don’t think I have once been asked if I needed help finding something. I can’t tell you how many employees I’ve walked passed that have looked right at me and kept on going. In my job, we call that a negative reaction. It’s off-​putting to the customers; makes them feel unwanted or uncomfortable. If not «May I help you find something?», then maybe a simple «Hello,» and a smile? Why so unfriendly?
Also, have some tact and don’t yell across the store to someone through a pair of customers. Rude.
We only go here when we’re in a rut, and even then we weigh our options before actually going. Do not recommend at all.

I have to agree with the majority if folks on the topic of very rude employees. Or at least rude employees at the check out register.
I stopped by yesterday to pick up some missed ingredients for dinner, quick in and out, but my check out lady was yelling at another employee about a pen. It was not professional and I was slowed down in my check out process because of their side conversation. Most likely will not go again.

Rude employees. Cashier shorted my change because she didn’t have enough in her drawer and handed me short change knowing it was incorrect. Wow. There are better grocery stores nearby.

This store has some of the least rude cashiers around, for Safeway anyway.
Try it you”ll only be partly disappointed

It’s okay, for a Safeway, although it could use a real deep cleaning. Anytime that we happened to be by the back of the store by the refrigerators it just stunk so bad like a whole bunch of rotten stuff. It was really gross. We had to cover our noses with our shirts. The lady cashier was really nice though.

I’m knocking a star off …
I’ve been enjoying their new «Everyday Low Price» campaign … until I noticed the 20 lb. bag of ice I always buy and has been a $ 2.99 «Everyday Low Price» suddenly, in the course of one day is $ 3.99.
‘Everyday Low Price’ goes up $ 1 in just one day? Bogus.

I refuse to ever shop at this Safeway ever again. Most of the checkers are rude and impatient. What ever happened to good customer service? If I owned or managed this store I would get rid of at least 85% of the staff. I will drive to the main St. store or another store even though my mom lives close to this one. Only giving them a star because I have to.

You should restock Mickeys 40 oz. because you don’t sell that swill anymore.
Your beer aisle is the most boring in this city.
If this was still FOOD WORLD (best market ever!) I bet it would rock. Remember fishing for trout in the parking lot? I DO! That was the best.
SRSLY U SUK
2 stars. I buy NOTHING here! Except donuts every once in awhile. Why’s the damn price go up like $ 2. Such a crusher.

I don’t know if I’ve really ever had a bad experience at grocery store before. Well, that was before going to this Safeway. About ½ of the 10 or so times I’ve been there (my girlfriend’s family lives right down the street), I’ve had poor customer service.
One time, while checking out the debit keypad was acting up. It was jumping ahead and making decision for me. When the «cash back» option appeared, before I could raise my hand to select «no,» the sale was finalized, the cash drawer opened, and she handed me $ 60, which I did not request. I was slightly dumbfounded, and told the cashier about the faulty debit keypad. She looked at me and said nothing. I said at the least they should post a note on the keypad, warning future customers. Her response: silence. Okay…
Another time while checking out with my girlfriend, making our second trip that day as her family was having a party down the street, we were given a nose-​in-​the-​air and disgusted face after we declined to donate any money for breast cancer. Which was a ridiculous reaction for a variety of reasons, not to mention we had already donated some money that very same day, on our previous visit and purchase.
I’ve given up, and now avoid this Safeway if I can help it.

In an effort to find delicious treats to take to work for my birthday today I decided I would swing by good ol’ Safeway for something that would do the trick.
I ended up finding these amazing little tarts and cinnamon rolls (Asked if I made them, I replied that I can’t even make toast…) that went off pretty well. I also thought it was pretty neat that you can get packs of grapes in red/​green/​and dark purple, not only are they pretty to look at, it’s fun to have a variety of grapey flavors to munch on.
This Safeway is recently remodeled to have that same warm/​rustic looking atmosphere that is popping up all over the area. They have a nice looking produce section, a friendly meat/​seafood counter, and a pretty good bakery. Maybe I hit it at off times, but it’s never that busy, and I always get in and out pretty quickly.
Yet I always wonder, am I the only one that always feels a little bit like a jerk when giving the cashier a «wtf?» look when they ask if I want carry out service for 1 bag?
One of these days I’m gonna say yes.