T-Mobile

Not a REAL T-​Mobile and horrible service! Been treated like crap both times I’ve been there. Going to Van Mall location because their stores are corporate and trained and PROFESSIONAL!

The other person is right. This place does rock a really great staff. Both people I worked with were so kind, patient, and informative.
I have no problem coming here in the future for my cellphone/​Tmobile needs.
There is plenty of parking in this Strip Mall lot. It shouldn’t prove too challenging.

Excellent staff at this location.

I have been with T-​Mobile for 10 years experiencing nothing but exceptional service, be it on the phone or in store… that is until I visited this location in Hazel Dell. I stopped by after work to purchase a new charger, whereupon entering the storefront I took my place at the register behind an elderly gentleman with a cane. There were two employees assisting customers at the register. One employee I observed was very tactless and inconsiderate to this older gentleman who was increasingly becoming frustrated. The employee’s name tag said MOSES, no kidding this guy was putting the hard sell to upgrade the older gentleman’s handset and plan. After a few minutes the older gentleman finished his business, turned to leave and the employee called after him «WE DON’T NEED YOUR BUSINESS ANYWAY!» I was shocked by the exchange, walked to the counter politely left the charger on the counter, told the less than polite employee I thought his behavior was highly unprofessional and inappropriate. I then left the store and not surprised to see the lady behind me in line also leave.
It is important to note that this location is not a retail store, but an «authorized dealer.» As far as I can tell the only difference is merchandise is slightly higher in cost and there is no exchange policy in place with T-​Mobile retail stores on exchanges or replacements. That being said it looks identical to any other T-​Mobile store EXCEPT for the fact that their training requirements for employees highly differ. I have never witnessed such an utter lack of respect for a customer. My advice is travel the extra 10 minutes to a T-​Mobile Retail store, get superior service and merchandise cheaper at the Vancouver Mall or one of the Portland locations where staff are trained, knowledgeable and courteous.