Texaco Express Lube

Went there for oil change there today and was very disappointed. The service team was extremely lazy and lethargic. Did not check tire pressures, lights, air filter, etc but on the invoice it shows they did and everything was ok. They spent there time socializing will they snacked. Whoever owns this franchise should be embarrassed. Probably losing a lot of business.

Terrible customer service at the Salmon Creek location last Saturday (June 13)! I watched 2 cars go by the opposite lane while I waited for my garage bay to finish their conversation with their buddy. When I asked how much longer it would be, they said a few more minutes which turned out to be 20 more minutes after waiting 20 minutes already (and I was the next to go in the whole time)!!! When it was my turn, all but one mechanic went on break (their was 4 standing around before). Please tell me what was express about this experience? I won’t be putting myself through that again!

Just came back from an oil change. Have been using this location as long as they have been opened, but no more. They had a very inexperienced person taking apart my engine covers looking for the air filter. I told him if he does not know what he is doing to stop. I mentioned to the manager that he should not have anyone working on cars that does not have training. He was rude and said «I know what I am doing». Although we have had some issues in the past, nothing this bad. There has been a huge turnover in personnel. Well, this is the last time they will do maintenance on my 3 cars. A lady that was in there at the same time said the same thing, she told me of another facility that I will start going to.

We have gotten our oil changed here for more than 12 years. Great Service at a Fair Price. Free Car Wash with an oil change

These guys used to be fast. It seems like everyone is moving at a snails pace. Faster anywhere else, even do it yourself.

I have been coming here for 10 years and have nothing but great things to say about Dan K (the owner) and his team.
I’ve NEVER been arm-​twisted into anything, they understand no means no when they present a product or service that may be indicated.
On two occaisions when I have tire pressure monitors light up, I’ve spun in on my way to work and the guys jump right on it to check it out and add air if needed.
Unlike many other quick lube franchises that I deal with at my home in CA, these guys get the customer service thing…
(yeah, its a pain in the neck to make a left out of the driveway onto 134^th… maybe the new 139^th overpass will help them out)

I’ve been getting my oil changed here on and off for a few years. It’s OK. They told me this last time that my battery was dying which I believed because it was about 5 years old. A few days after the battery install, I wasn’t able to start my car. After about 15 – 20 seconds, I got it to start. I thought maybe it was just a fluke until a few days after that, I wasn’t able to start the car at all.
Very upset, I called AAA. about 45 minutes later, the AAA guy comes out and inspects the connections. The battery connections were super loose. He tightened them and I was on my way but I was mad about being late for work because of the guys at this express lube not taking the time to make sure the battery connections were good.
I’d recommend just getting the oil changed here. Anything else, take you vehicle somewhere else.

I’ve been coming here for years, the service is pretty average normally. Today though I needed to have my headlight changed and it wasn’t in stock, instead of telling me to go someplace else he called his parts guy and had it here in no time. That was exceptional service. Service like that validates the reason I keep coming back!

First of all, the name should be updated. It’s Havoline, not Texaco.
Brooks, the main person who was helping me during my visit, was very nice and thorough with the assessment of my car. I had recently moved to the Vancouver area from the mid-​west and one of the other employees who was working on my undercarriage asked me if I moved from the mid-​west. Because my under-​body was full of rust and my brake lines and exhaust were really bad. I had a suspicion because of some funny noises I’ve been hearing while driving around town, but I am very glad that they were honest enough (concerned, maybe?) to tell me how serious this was. Brooks also showed me the stats essentially of what maintenance Chevy recommends on my car at various mileages. He showed me a sample of my transmission fluid and said that it should’ve been changed at 30,000 (my car was at 57K at this point) or at 60,000 miles. In the past, most quick oil change places just said what their company recommends, and really didn’t take into consideration the make, model, or year of my vehicle; or if they did, it wasn’t conveyed to me in the way that I could feel confident about a decision right then and there. Brooks and the other fellows at Havoline really seemed genuine and didn’t try to push any extra work on my car.
I like that there’s a car wash and detailing center attached to the shop, and they give you coupons for these other services (which my car needed a good wash badly from the trip across the country!).
I will DEFINITELY go back there, and appreciate the exceptional, non-​pushy service I received.

I sent my wife and daughter here for an oil change. $ 270 later they came home. They completely took advantage of them both.
We will start with my wife — $ 115 for 8 quarts of synthetic oil and a filter. That’s about $ 55 at Napa. $ 60 to do the work is pretty excessive but the part that really irritated me is that this all came as a surprise AFTER the work was done. No one ever mentioned the advertised $ 34.95 was going to change to $ 115. And that’s not the bad part…
My daughters oil change turned into a $ 155 affair. After dinging her for an additional fee for using more than 5 quarts, they managed to sell her on a fuel filter for $ 70 by telling her she would make back the cost in a year via improved gas mileage.
Let’s start with the cost. It’s an $ 8 part that would take an autistic monkey 10 minutes to install. A competent mechanic could do it in 5. That puts the shop rate at $ 360-​$ 720 an hour. But the real slam here is the sales pitch. I’ve been working on cars for 30 years, built formula Ford race engines and even worked on fuel injection algorithms and programming for production cars. The idea that a fuel filter has ANY impact on fuel economy in a fuel injected engine is straight dishonest. And just icing on the cake — I replaced that filter less than a year ago…
These people took advantage of folks that didn’t really know what to look for, billed them for services AFTER they were rendered without informing them the expected price was going triple. They sold them unnecessary parts at an astoundingly inflated price using a flat dishonest sales pitch. These are the sort of people that give auto mechanics a bad name.
Stay away.

This page needs it’s name updated. They go by Xpress Lube and are «sponsored», I guess, by Havoline… no Texaco anywhere now if there was before.
I’ve been bring our cars here for years. I can’t give any recent comparisons of Xpress Lube vs. their local competitors because I simply haven’t gone elsewhere for oil changes in a long time.
Only a couple of things irritate me about Xpress Lube. One, it seems like when they update their computers every couple of years, they lose all the history on your vehicle. That’s sad, because not only do I want you to show me the condition of my air filter, it would be cool if you would tell me when you last replaced it for me. It’s not a huge deal, but an irritant. Secondly, and there is no way around this, but there is a revolving door of people working there. I get it, it’s not a destination job, but sometimes you find a person there who is REALLY good at the customer service part… and the explaining part, and you show up the next time to see a new face.
Oh well, for the most part we’ve received above average customer service here, and they work quickly. There is also a car wash attached to the lube bays. You always get a free wash coopin after an oil change. Call that a $ 5 value!
I know there are specials and coopins out there to get an oil change cheaper, and that’s cool. You go there, I’ll keep coming here.

Very quick and helpful. They are always happy to check my tires if I drive in just because my tire pressure light went on. They even offered me coffee while they were checking my tires! Great guys.