The Barbers – Cascade Park

Not only was this the worst cut I ever received, it was the poorest service as well.
I came here on a whim, its right next to my house and I wasn’t familiar with their service.
When I walked in there was a reception table on the left and barbers going to work on the right. I was told by one of the barbers to go ahead and put my name down on a clipboard and I would be called.
I only waited about five or ten minutes for my name to be called. The barber who helped me seemed indifferent when I told her how I wanted my hair. I do a classic hair cut with a part on the left hand side — that’s it — a #4 — #5 on the sides.
You know how you can tell when someone is frustrated, they seem to place things down hard on counters or make their moves deliberately, my barber was doing this, she might have had other things going on but it made for a very poor overall feeling right when I told her how I wanted my cut.
Then my barber got a call on the phone at the reception desk, one of the other barbers shouted out to my barber that so-​and-​so was on the phone and asked if she wanted to talk. She excused herself from me for 15, yes fifteen minutes. What the hell? YOUR WITH A CUSTOMER CALL THEM BACK.
My barber finally returned to finish the haircut and near the end of the haircut she asked how it looked. At this time she has spent a total of 10 minutes on my hair and I have been in the seat for 25. SHE DIDN’T BLEND, AT ALL — I told her I wanted the sides blended with the top, where the top meets the sides is awkward without blending with clippers and a comb.
She finally pulls some scissors out of her tool box and starts blending, about a minute before my barber is «finished,» or really when I was finished with her; the barber seat next to me got a client. That barber next to us offered her own customer Soda and Popcorn. As soon as my barber heard the other offer Soda and Popcorn, then she asked me if I want some?
My haircut is «done.» Soda and Popcorn at the end of my haircut when you obviously forgot to ask if I wanted anything at the beginning is not going to make up for the bad haircut and rude service.
I am sure other barbers would have given me a better experience, unfortunately my first time was so bad I will never return to a «The Barbers» again.

Took my son here midday on a Sunday. Wish I hadn’t.
The aesthetic is decidedly geared towards men, to the point almost of female exclusion. The theme of workshop/​mancave carries through and this particular location was very clean.
That being said, the customer service was less than stellar. We entered the business and had to wait a few minutes before someone told us we needed to sign in. Then waited at least another 10 minutes before another someone told us we could sit down to wait. Then, after being told several times (all my the same person) that someone would be right with us. 17 minutes after walking through the door (when nobody was waiting when we came in), my son finally got his hair cut. I found the wait time and lack of attention unacceptable. Everyone just largely assumed we were someone else’s problem.
Once my son did get his hair cut, it was done as he expressed he wanted it and in a fairly quick fashion. Others that seemed to be getting «the works» seemed to really enjoy themselves. But, for our part, it was almost 20 minutes of waiting for a $ 5 hair cut and if you are paying with a credit card, you get to tell the stylist right there how much you are/​are not tipping.
I will not be coming back here until there is a paradigm shift in customer service/​attentiveness.

got here at 10am. waited 30+ minutes and still waiting.. im leaving and not coming back. the 3^rd stylist never took a customer. just walked around talking to everyone chatting

I’ve been seeing Jessica for a couple of years now. I literally will not get my hair cut anywhere else. I moved across town but make the trek for her. Their environment is always very clean and presentable. It always helps them if you call ahead for scheduling as Jess is always busy with clients. It’s rare that I have to wait more than 5 minutes if I call ahead but if I don’t, I might have to sit through a few cuts and that’s ok if my schedule permits. Their entire crew is very friendly and knows me by name and I really appreciate that as a customer and would and have recommended their business and Jessica specifically to a few of my friends! Keep up the great work ladies

Take my husband in here all the time, and have seen several women getting haircuts (buzzed or short styles). I walked in with my husband today and needed a quick trim. Was told «We don’t serve women here». I stated that I have seen several women getting haircuts here. If a man with long hair walked in, you’d service him as well… I said a cosmetologist is a cosmetologist, and money is money. Sexism at its finest, right here in Vancouver. Screw this place, spend your money elsewhere.

A lot of people like The Barbers because they don’t rush you and do give a nice massage, but their haircut talent is about equal to Great Clips or Super Cut only more expensive.

I love The Barbers! There. I said it.
What a great concept, a guy oriented barber shop, kind of like a Man Cave with barber chairs. Three or four big screens all showing sports, decorated with team logos and sometimes NASCAR stuff.
If they are busy and you have to wait, they offer you a soda! What is this? Customer service? Who ever heard of such a thing!
So, now you’re in the barber chair, the cutter talks to you about the cut and then either talks with you or lets you watch the game, whichever you want. After the cut you get a mini-​massage of the neck and shoulders to make sure you’re nice and relaxed when you leave.
Last night I took the Tax Deduction there for his first real haircut and they were awesome with him! He even got a lollipop afterward for being a good boy. I never get one when I go there :-(
I highly suggest going to The Barbers, unless you’re a girl.