Ulta

Just spent about a half hour here. I wanted to browse, but would have appreciated some help and direction considering the store is huge and there are a ton of options. After about 10 minutes of wandering and sampling without being greeted, approached or asked if I needed help, I decided to ride it out and see how long the probably ~6 saleswoman on the floor would go without talking to me. I went through the whole store, sampling and looking lost (because at times I was). They all just kept walking by me. Could have been that my hair and makeup weren’t done, could have been that I was dressed pretty casually, could have been the color of my skin. If I didn’t love Ulta so much and didn’t find so much stuff I needed, I wouldn’t have spent a dime there. Total snobs. Thank goodness for the mall location.

I think this is a nice store with a good selection for the things my wife uses. I didn’t find the staff really available or helpful, I found the layout kind of cluttered, and I think the items they carry in common with regular grocery stores are pretty overpriced. But, in general, they have things you won’t readily find elsewhere.

I came here last night to buy some new products and wanted to see what they had. I’m no expert with makeup so I was really looking for someone to help me. I was in the Ulta makeup section and the girls that were on the front counter were no help. I told them my dilemma and they had no advice or anything. I’m sure they are just cashiers so I gave them the benefit of the doubt. One of the girls directed me to the Bare Minerals section and there I found Alice. I told Alice what I needed and she walked me through everything! She was so helpful with the application and gave me tons of tips with makeup. I was more than happy with Alice and I will be back because of her!

I just wish they had my mascara that I only use. I am always on the run and out of town for work and each time I go in to get some more they don’t have it, they only have the tester. Then when I ask when they might get more in, they don’t know is all they can respond with. So, maybe I should just start buying it online from the maker themselves?

Julie is a stylist at the Ulta Salon in Vancouver. She was able to take my hair color back to the original from being a fried multicolor disaster and for that I’m thankful. However, she insisted on booking me a follow up appointment even though I TOLD HER I didn’t want it. And when I didn’t show to said appointment I got a nasty voicemail about how rude I am for wasting her time. I will never return!

Super sweet and patient staff. The store is very well organized. Always giving away free stuff too!

Ulta will always be my favorite chain of beauty supply stores– and not just because of their excellent selection! Just today I had one of the staffers help me select a new mascara which is probably one of the most expensive I’ve ever bought. As wary as I was she promised I could return it if I wasn’t satisfied– and needless to say I definitely was! The quality of makeup they carry ranges, which I appreciate as a college student who occasionally splurges on high end odds and ends. All in all I will definitely continue to shop there!

I am so excited! Just went to Ulta yesterday and received Top Notch customer service from the Clinique Rep to the Salon to the Benefit Brow Bar. Walked out with everything I needed plus an mazing brow tint at the Brow Bar — never new it existing. Thank you girls!

The salon at this Ulta is mediocre at best. I had a great stylist and found out recently she was no longer there. I have am disabled & suffer from narcolepsy. There were other stylist there that I over heard saying some unprofessional comments. I have some issues falling asleep and overhead them gossiping about me. I am not deaf, just suffer from unfortunate aftermath from a brain injury I have due to a car accident. The stylist I had was amazing & am glad I was able to find her. As for the rest of the store, I can never get any help, the girls stand around and talk to eachother & ignore everyone else. I used to love this store but now prefer Janzen Beach store. I will not go here for any hair apps again. And only come here if I am desperate & in need of something immediately.

Great service, Shauna was extremely helpful. The Ultra cosmetics supply at the time were sparse, but I found what I needed due to with her help.

* UPDATE 8/​2/​2014*
I was here yesterday to buy a Bare Minerals make up pack, waited in the ridiculous line, got to the cashier and handed her my products and coupons. The cashier was extremely rude and spoke to me like I was an idiot because one of the coupons I had presented wasn’t for the *prestige* make up. I told her I knew that and would like to use it for something else, and showed her the other coupon which was acceptable. She huffed and processed the rest of my transaction. When I told her I wanted to also receive my free mascara for my birthday, she told me not only could she not give me the mascara because they were out of stock, but because my coupon was invalid. I needed two bar codes to scan for the product. I glared at her, flipped over the page to show her the second bar code had printed on the back (ever heard of double sided printing?!) and she told me again she couldn’t process the transaction, but to call ahead and see when they would have them, because she didn’t know.
I got home, opened my make up kit, and noticed that a powder was missing. This sent me over the ledge. Now I had to return to the store to exchange it for a complete pack. Fast forward 24 hours and I’m back at the store. As I am on my way to the Bare Minerals section, I notice there is only one cashier (who is actually the store manager) and the line wraps around the aisles. I took a deep breath and perused the store for nothing in particular as I waited for the line to go away. Keep in mind, it’s a Saturday around noon. The line isn’t going anywhere. I grab the item I want to exchange and I get in line. Some 15 – 20 minutes later, I’m almost next. The thing is, I could have been helped so long ago, but there is too much gabbing going on. I’m all for customer service and being nice, but when you are the ONLY person at check out and have a line AROUND the aisle, you need to be professional AND time efficient. The only saving grace was the Clinique lady handed out free samples as crowd control.
I exchanged my item and was out of there, but that is no way to run a business. I understand it’s a chain beauty store, but that was ridiculous. I would rather go to the Ulta in Beaverton after school than go to the one closest to my house.

I should preface this by saying that I’m a big fan of Ulta — good prices and great selection — we sought this one out while on a road trip because I needed refills on several items. The store was well stocked and the staff was very helpful and friendly.

Normally I would give Ulta 3 – 4 stars for the awesome full-​size Calvin Klein mascara birthday gift and the fact that they carry a lot of high-​end hair care products. But this specific location fails to uphold the same standards of other Ulta’s I’ve been to…
Came in to get my free bday gift and pick up lipstick for my mom. The moment I walked in, I saw a sales associate standing in front but she didn’t greet me. I walked over to the «prestige» make up sections and the lady followed me and proceeded to stare yet not offer any help. I browsed around after looking for my mom’s lipstick (which they didn’t even have the right shade for… they’ve been out for almost 2 weeks!) and walked by at least half a dozen sales associates. Not one bothered to greet me, ask if I needed help looking for anything, or even acknowledge my presence. It’s not like it was super busy – I saw a few just standing around talking to each other. I even made eye contact with an associate who just walked away. Service = 0 stars.
I also noticed that the make up area isn’t well kept or very clean. The testers look mangled and have product crusted all over the sides. A lot of the displays are missing their testers (you just see empty holes where the tester should have been) and seem a little unorganized. I tried out some products on my hands and when I wanted to clean it off, there was only ONE station in the entire store and it wasn’t even fully stocked. There were cotton swabs, tissue, and a spray bottle of what I believe is just tap water… I still have foundation two shades too dark on my hands as I type out this review.
Finally, as I was about to check out, the same sales associate that DIDN’T help me at the beginning asked if I needed any help. We talked about different products and I asked about her awesome eyelashes (perfectly fanned out and feathery, they were gorgeous)! She proceeds to tell me that she uses a particular mascara and serum (not available at Ulta) that causes them to grow extra thick and long. Umm… I can clearly see the inner corner of the falsies on your left eye starting to peel off. I stifled a laugh and was tempted to ask her the brand she wears but refrained.
All in all, Ulta is not that special to me. They carry the same drug store brands I could get at Walgreens (for cheaper) but don’t carry higher end brands like NARS, Hourglass, or Make Up Forever. The people here are not friendly, except for the gal who rang up my purchase, although she couldn’t explain to me how beauty blending sponges work. I think I’ll just stick with Sephora!

Never again. The staff will not even acknowledge my presence. My daughter has experienced the same treatment, Used to like going there but the customer service is awful. I would rather get my beauty products elsewhere.

Lots of options in every different price range. They seem to constantly be having a sale on the brands I like. Sometimes the clearance bins host some good options as well. Keep a look out for coupons in the mail or pull them up on an app for extra savings.

Where to begin? Overall, this place does have some friendly associates and the place is clean (on the ground and counters). It’s a bit unsanitary, however, where makeup stations allow patrons to use testers on themselves. I see women apply their whole face by going station to station, using testers or opening products. This is unsafe for all patrons. I wish the Ulta employees would stop these individuals. Makeup displays are left with missing or broken seals of products. Also, I have seen Ulta beauty ‘consultants’ use tester products and not properly sterilize brushes or applicators on women when they are giving a makeup consultation.
Another issue I have with this place is the fact that the employees themselves who are present to give beauty advice to customers, do not properly apply makeup to themselves. Putting it bluntly, they look like French wh*res. I would never take advice from them when they cannot adhere to basic principles of makeup application.
Care for the potential of pinkeye and looking like a hooker? Come to Ulta to get advice and products.

I am incredibly picky about my hair and the cuts/​colors it re