Wacom Technology

Long story short… wacoms customer service is a joke. Worst tech support and customer service I have ever encountered.
I’ve tried emailing wacom for a tech issue… had delivery fail notices on each email I went through their site. Tried calling and leaving my name. Nobody returned my call. I tried waiting for tech support… over the last three business days spent approximately 2 hours on hold. Finally got through, only to have tech support tell me the original person I talked to before ordering gave me false information.
I asked if the cintiq refurbished companion 512 could indeed act as a true cintiq and hook up to another computer. Apparently it doesn’t have that functionality. Along with some connectivity issues with wacom support pages consistantly crashing and a few heat issues, I have decided to return it. However, I will still be responsible for paying return shipping fees.

I had an absolutely horrible support experience and the product failed drastically. And with drastically I mean, I couldn’t ever use it, not once.
I first ordered a Cintiq Companion Hybrid for around $ 1,100 (mid october) so by the end of October I got it. The tablet did not work, I called support, and got put on hold for 45 minutes TWICE. Next day, after following all the steps they asked me to, they requested that I sent it back and I got a new one shipped. 2 weeks after that, again, the tablet did not work. As soon as I plugged it, the screen tilted and made crackling noises. Called support, and they said «Impossible, what are the chances you received a defective product twice. Try it with other computers before we return it» and so I did, and it did not work. And SOOOO here comes the best part:
I returned it. Instead of getting a new one, they sent a «repaired one». AND, It took them 3 weeks to answer ANY of my numerous emails, and 4 weeks to actually send me a «repaired one» which I obviously rejected. I did not pay $ 1.1 of my savings for a «repaired» tablet that I did not break. To make it even better, the manager calls me to tell me they can’t refund me because it’s past 30 days (WHAT, LIKE I TOOK TIME, REALLY? YOU TOOK THAT TIME, NOT ME). He offered a refurbished one, and I said no, and that I wanted to talk to the legal department to start a case.
That fixed it. They refunded my money, oh but wait! 20 business days of processing. So here I am:
No tablet, No money, and lost 2.5 months. Great Wacom, just great service.

I love my Bamboo tablet; it works beautifully and works flawlessly with both Mac’s system and Windows’ versions of programs. Best purchase of my life.

I like my Intous 4 tablet, but it doesn’t play very well with my Dell XP computer. I keep having to re-​install the software and download and re-​install the drivers from the website.
Basically, it doesn’t remember me every time I boot up or re-​start which is a mutherlovin’ drag.
Called tech support and talked with a very patient, nice woman for about an hour. She walked me through some stuff; we uninstalled and then re-​installed the software but it still had a driver error. Finally, we realized my problem was beyond her ken.
She said she’d pass my problem on to her superiors and they’d get back to me.
I wonder if they will ever get back to me.
UPDATE: They did get back to me. I just decided to stick with my work around.

This is the best thang since sliced butter with a heater knife! I picked up a WACOM ArtPad waaay back in the early 2000s, and from that day on, use my mouse only about 10 times a month! I used the battery-​free and cable-​free pen for everything, from easy and quick selection in Word and other programs, to detailed and exacting image editing in my image editing program. I loved this tablet and pen so much that even in explorer, I used it. About early 2006 the tablet started to go out on one corner, and I used it less. By time I moved to the US in Dec 2006, I used it rarely due to that blank spot, but still don’t regret it at all. It was/​is a great tool and replacement for the mouse which I hate using anyway. I still took the Artpad tablet with me…
I picked up a cheaper tablet in Eugene and hated it. Though much lower in price, the pen required a AAA battery, and the tablet itself was inferior. I used that tablet very rarely… but offered me a clear spot on my cluttered desk.
Not even a full two-​days with this new WACOM PEN tablet, I am in love once again with the pen and have tossed the mouse into an unknown location. If you work with images, get one… you will never regret having the best tool for editing! Do not even look at other tablets due to lower prices or false promises and/​or features… as I am finding out in the photographic equipment fields and now with WACOM: buy cheap and you get cheap results. Dish out the extra cash and you’ll notice right off the excellent easy use and fine detailed results you want but were never able to achieve!
NOTE: Results and quality are dependent upon the editing program you use the tablet with. I use Ulead PhotoImpact and it smoothly interacts with this and all of my programs that I don’t think for a sec of using my mouse…