We Clean Everything

I am a small business owner and we hired We Clean Everything to be our cleaning crew. After a walk through and detailed instructions they failed to clean per the contract. I gave them several chances, giving feedback and further instruction. The final straw was after a 3^rd week in a row of the common areas not being vacuumed or cleaned prior to Monday am, I called to inquire and they said that they had switched the days they come to clean, which essentially took away our cleaning that started off the week. The days for cleaning are clearly outlined in a written contract, which they do not have the authority to change, nor was I asked or informed. I terminated the contract immediately. Upon receiving the final invoice, I saw, once again, I was charged the full monthly charge. I contacted the company via email to request a credit based on the missed cleanings and that I would then be happy to pay the final bill. I received a response that acknowledged my email and said she would have to get approval and would get back to me. 23 days later, I had not heard back from the company, and I received a call from a 3^rd party collector regarding the bill-(full amount). I contacted the company by phone (leaving a VM) and by email stating my disappointment with their company, and that I am still happy to pay the bill as long as someone from the office contacts me, and that if I don’t hear from them and collections is pursued, I will dispute the full bill. 24 hours later, I still have not heard from them.
Again, as a small business owner, we take pride in going above and beyond to contact our clients by every method we have available to us when a bill is outstanding, for several months, to maintain a respectful relationship, before we take more drastic action. From the services this company provides, to the lackluster attitude of the crew manager, to their administrative practices, I find this to be a company that operates shamefully.
I have now hired a franchisee from Cirrus cleaning who so far has been diligent and shows concern that he is performing the job up to expectation. I would recommend this company. The sales staff of Cirrus additionally are professional and are easy to contact.