Wolf’s Service Center

David the technician is very knowledgeable about what he repairs. He took the time to explain to me what he was doing and he had my Samsung dryer up and working within 30 minutes. However, I felt misled about the fee of $ 85 to diagnose the problem, I was told this would be applied to the labor and cost of the part. Well the labor cost $ 60, the part cost $ 80 and then I was charged the $ 85 bringing the total bill to $ 225. In the past, from having other companies do the repairs, as long as the repairs and labor was greater than the diagnosis charge it wouldn’t be charged. So a lessoned learned for me and next time I get anything repaired from anyone I will ask if the diagnosis charge will be added to the total bill no matter what it totals even if the labor and part equals to less than the diagnosis charge.

I had an issue with my old Samsung TV that was covered under the class-​action settlement with Samsung. They scheduled with me right away, made sure I had called the Samsung toll-​free number for the settlement service (so I wouldn’t have to pay), and the repair man called twice the day the repair was scheduled (once to let me know an hour and a half time window, and once to let me know he was on his way). They attempted to fix the TV, but alas, it couldn’t be saved.
They were all VERY professional, courteous, and helpful. I have to say, although I’m bummed my TV couldn’t be fixed (the guy told me it would cost more to fix it than a new TV), I feel confident knowing that he gave me solid information. He also told me that I could donate the TV to Goodwill, and gave me some advice about a new plasma TV I just bought. Overall absolutely no issues with this company — if my plasma has issues, I will go with them again.

My Samsung TV had a horizontal line show up on the screen soon after I bought it. I talked to Samsung rep, which gave my info to Wolf’s for service. Within a day, they called me, diagnosed the problem, set a date and ordered parts.
On the day of the repair, their technician (David) came out and had the TV fixed in less than an hour. He was super friendly and courteous the entire time. The TV looks great now and everything is awesome. I’d recommend these guys for service even if I was paying the bill (thankfully, Samsung’s warranty covered this repair).

Wolf’s was able to come out the next day to repair my TV, and came within the specified hour. Dave was quick, friendly and gave me some helpful hints for if anything goes wrong with any of my electronics.
Unsure of pricing as it was covered through Samsung but I was very happy to see that Wolf’s is an authorized repair and service center for so many large brand television manufacturers.

Had an issue with our Samsung TV that was under warranty. Called the warranty place on a Friday and they said Wolf’s would call me on the following Monday. Sure enough, they did. They came out and looked at the TV, ordered the part, and then returned in a week to repair the tv. Great communications, and great service.