H & H Signs

2.5 stars to be fair. These folks are much too busy for your business. Their partial truck wrap bid was fast and fair. The started by saying «you’re not in a hurry are you? We need about 2.5 weeks.» I overlooked the lack of smiles but the feeling of being a bother to them started early and got much worse as I was ready to submit full artwork, plans, and graphics files with hard copies. I called and asked for 3 – 4 minutes with their designer to go over the details but I was told that they do not sit with the customer for details. I told her that I could just stand at the front counter if she like but was told in a monotone voice, «you just submit the files and you pick up the truck when it is done». I asked if they skip the proof and go straight to completion. She said «we offer proofs».
I don’t want any proof now. 23 years of purchasing vehicle graphics tells me to move on. You should too.
Curt, abrupt, in the weeds describes it well.
Update a few days later:
Surprisingly, I got a proof yesterday afternoon sent via email. I was not expecting that. It was not even close because last week I told them to wait for the final design files, as mentioned above, before starting any work on their part. There were differences of the artwork since the bid. Their total disregard has now also cost them computer time. Listening to, granting the 3 – 4 minutes I asked for and receipt of the final files would have saved them the effort and a customer feeling the need to write such a review.
Lacks communication skills
Stubborn
Inefficient use of time for self and others
Underdeveloped customer relations procedures
Anybody else will give you some design time to get things right. Good luck!
2^nd Update:
I returned to my old sign shop, sat for about 15 minutes with the designer and have a beautiful truck I am proud of all within a few days for the same price quoted from H&H.