US Installation Group

First of all, the installer was late, they didn’t even try to contact me to let me know, then they arrived with a whole lot of Bad attitude and spent a whole lot of time on the cell phone. The installer sliced his fingers and left blood on Everything he touched, I even had to clean blood smeared all over my door and got blood on my new carpet. These people were very rude to me and my 5 year old grandson. Home depot needs to find a new company to contract.

Scheduled to have wood floor put in den today… and just bought bamboo floor for the livingroom this weekend. Us installation said they would arrive between 8 & 11 a – got a call 930 saying they had another job before me it would now be between 12 and 3 pm. Got a call 1:30 pm saying they don’t have anyone to do my floor cause its a glue down till Thursday. I said I want to talk to your manager – she said we don’t have one –we only have a vice president and he’s really hard to get a hold of and started laughing-​I said «are you laughing at me?’ She «no» and kept laughing. I told her which orifice she could shove both jobs up… I would never recommend this company or home depot in Bonita springs Florida –This female scheduler was rude inappropriate and unprofessional. My money spends anywhere and I’ll spend it with a reputable company. this company is not with the BBB – if that tells you anything.

On September 15^th USIG started installing my pergo flooring. They had indicated that it would take 4 days to complete. After the first day the lead guy didn’t return which left 2 to finish the job. Today is the ninth day and they haven’t finished and they haven’t shown up for 3 days! They claim that USIG has not paid them, (which is not my problem) and that they would not come back until they get paid. They were supposed to get a check today and then show up to finish my house but it is noon and no one is here. I have had a giant pile of garbage in front of my house for 9 days and the railing on my staircase has been off for 4 days, which is very dangerous! I am completely stunned at the service from both USIG and the contractors they sent out for the job. I paid over $ 10k for flooring and installation but would have gladly paid more for installation contractors who care about customer serivce. I have spoken with the Home Depot in San Rafael, where I bought the flooring, but no one can seem to rectify this issue. I own my own business and would never treat my clients like I have been treated. I will never refer USIG or Home Depot for Installation. I would like my installation fees reversed on my Home Depot credit card asap. This is completely unacceptable!

If I could give this US Installation Group negatives stars I would!
Home Depot uses this company for ALL their installation work so this is what you can expect when you buy a floor product form Home Depot and USIG comes to your door!
USIG was contracted to rip up tile and install wood floors and estimated the project at 4 weeks. After 3 painful months, this is what I received:
1. The first team of two was late, walked around my home and said «We aren’t getting paid enough for this job» and left. (Only one of them spoke English)
2. The second individual:
— Created a $ 700 ServPro bill as he didn’t cover a single object in the home and covered everything in my home with a thick layer of ceramic tile dust
— Ripped up all the tile in my home, including the areas which were supposed to stay tile.
— Broke a family heirloom my grandfather received in WW2
— Put a hole in the wall by ripping out my kitchen door for what appears to be no reason.
(Been dealing with HIS insurance company for months)
3. The two 300 lb. steroid guerrillas of installers seemed «capable» until they:
— harassed my girlfriend to the point of fright
— broke my couch
— installed the floors so poorly that I can’t close my bathroom door.
(In fairness, it was entertaining to watch them use Inzer Powerlifting suits to install Bamboo Espresso wood floors.)
4. The amount of wood necessary for the installation wasn’t measured properly 3 times! How difficult is it to add up a floor plan?
Stephen Thaggard, Dave Roberts and CEO John Quintance are some of the most useless, shameless and morally bankrupt individuals I wish to forget. They had no problems verbally promising compensation for their companies terrible performance but would never put it in writing! …and when the job was done, they all disappeared.
If you want months of frustration, anger and utter indignation … choose US Installation Group!